Customer Ratings & Reviews

Technicians were knowledge and experts in their field. I was amazed how they handled the task at hand. The cost of the service was less than I was willing to pay. Excellent service and keep it going. Thanks!

Brandon and Dillan with the Geek Squad reconnected my TV set and the component parts today. They were very efficient and patient and very professional and knowledgeable. I would recommend them and their services- highly.

This review is for Ryan and his co-tech who came thrice to install my entire home theater system in my new basement. They coordinated with me to get the wiring done before the basement walls and ceiling were completed, and then returned twice to complete the setup of the devices - projector, screen, receiver, speakers, nvidia etc. They faced multiple hurdles while doing the installation, but Ryan had a solution for everything, and took time to patiently implement those. They were always very professional and customer-focused. I will recommend them to anyone.

Our service people were outstanding! They went through the set-up and how to use each of our components with the new receiver. Comprehensive with simple directions. Thank. you to both of the Geek team members. Highly recomment them

After 3 visits to install our equipment Sam and Damien and Sam knew what to do and got it done. Not a great experience but these guys brought our appreciation and respect back to a different level. These two are what all of the installers should strive to be and do. We cant say enough about these guys. The ticked all the boxes, they called, showed up on time, and wore foot coverings …in 4 visits no one else did any of the above. On top of all this they were efficient and explained why the previous installers were not successful and did what they needed to do to fix it. They took their time to ensure everything was working and that we knew exactly how to work it before they left..Love Love Love these guys!

The agents were on time and communicated well ahead of time. They did a great job on installing the in wall speakers, projector and screen. Tuned all the components.

The agents installed my new demon receiver and connected it to all my devices. They were professional and did a wonderful job, and answered all my questions and demonstrated that all my devices were working perfectly together.

TEAM WAS ON TIME AND KNOWLEDGEABLE ABOUT SYSTEM, PROFESSIONAL ACTING AND MADE SURE I UNDERSTOOD THE NEW RECIEVER BEFORE THEY LEFT. CLEANED UP AND REMOVED OLD UNIT, VERY SATISFIED

The agents, Holly and Paul, mounted the tv and connected our newxequioment. They did an outstanding job.

Amazing service and setup. Patient in setting up a complex connection to our surround speakers, making sure our cable remote was coordinated perfectly with the amp and provided great instructions on use.

Upon my going to Best Buy for a 42" T.V. as my LG finally lost the picture. Jefferson Case was on top of all what I was looking for. Jefferson knew exactly what I was looking for along with all that needed to be set up for Delivery date, I buy all my products with Best Buy & I am also a total tech support yearly. Jefferson was very professional & has a wonderful friendly personality, whom does enjoy his job which helps out customers including myself.

My recently purchased 4K Sony 65 inch OLED television was not compatible to my old receiver. Based on the Geek Squad technician's, who setup my television, recommendation I returned to my Best Buy store and purchased the Denon AVR S750H, an extended warranty and the Geek Squad AV receiver setup. Kyle, my assigned Geek Squad service person, arrived on time. He wore a mask and protective coverlet for his shoes. He was fast and efficient. Then his demeanor changed. He became slow and informative. He first calibrated my receiver. He carefully explained how everything worked. He even programmed my U-verse remote to make watching television even easier. As a senior citizen new to 4K I was not only appreciative of his service I was impressed by his concern for my complete satisfaction.

The Agent, set my Amplifier up and programmed my remote for me. He also made sure that I knew how to get the speakers upstairs to work. I was very pleased, and he made sure that I understood everything. He also gave me his card in case I forgot something.

The guys installed my new Onkyo receiver and got it all hooked up to the tv using my Xfinity remote. Perfect.

Two techs connected our existing Bose soundbar and made certain it was fully operational. This after our sales rep advised us which TV to purchase which contained the needed jacks and inputs necessary for this connection .All in all a very wise investment by us

The service tech for the set up the receiver was excellent!!!! It is important to advise u that a service tech was suppose to show up for a computer/printer repair on this same date. No show no call. I subsequently set up 2 more appts for the computer/printer issues they we also no show no call. Finally yesterday, the 4th appt, Tyler showed up and was amazing. Geek squad did a terrible job with scheduling and showing up for my computer appt it took 4 times!!! U really owe me a refund I was home off work for all 4 appts. Thank goodness I did get great techs when someone showed up

I had three different squads for separate events recently. They were all very up to date on all of the latest equipment and setup methods. They worked very quickly and efficiently. I was pleased to give them the fees related to their assistence!

The agents took away our old non-functioning TV, set-up the new TV, a receiver, and speakers, and connected all of our existing peripheral components to the new systems. They did an amazing job while also answering all of my questions and helping me to become familiar with the new set-up. One part of the existing set-up didn't work with the new receiver, but the agents helped guide me to what I needed to order to get it working, and set-up everything for me to complete the installation easily on my own. I hate setting up home theater equipment, and the Geek Squad made my life so much simpler. They were friendly, knowledgable, and efficient. Would recommend this service to everyone.

After a few failure attempts to install my subwoofer myself, I called Geek Squad to do the help. The main challenges came from the old counter-intuitive interface which Denon is still using. Wyatt really went above and beyond to get the job done. Initially they went through all the diagnostic approaches to make sure every components were working. Then even the Denon interface was poorly designed, Wyatt still managed to find out how and why the subwoofer was not working and fixed it properly. One truly demonstrated the excellency and spirit to never give up until the work is done.

I was not getting any sound from my speakers for my CD player. The problem was with my receiver and all they had to do is push a button on the receiver and the speakers worked. They also connected my DVD player to the speakers, however, they said my DVD player was not working. I don't think it has ever been used and they said if it isn't used, it could break. I'm in my 80's so trying to understand all this is too much for me.