Customer Ratings & Reviews

The agents, Holly and Paul, mounted the tv and connected our newxequioment. They did an outstanding job.

The agent did a good job it had him stumped for a bit but in the end he got it, good guy, he found out why my sub woofer and the center spearkers were not working nice to have full sound

Robert was our technician & he did a great job! He had to really figure out how to attach our ceiling surround sound speakers because of previous work done. I’m really happy he was our technician

I am completely satisfied with today's service. The technicians kept me informed prior to their arrival. They arrived on time. They were very careful setting up their equipment to begin the installation. During the installation they worked as a team. After the installation was completed they cleaned up the areas worked and gave my wife and I a thorough review of how the new surround system worked. I am very satisfied with the service and the product I received. Thank you.

Very professional, knowledgeable, and friendly. Great technicians. It was a pleasure. They could teach Geek Squad telephone customer service reps a lot (and should). If the telephone reps were as nice and helpful as these technicians were, I would have renewed my TTS membership.

Agent upgraded my old Bose lifestyle system to my hmdi only smart tv…..it works great and they also added a device that enabled me to get Bluetooth……it was worth the money

The agents were skilled professionals who knew how to extract great sound in a small system. They went the extra mile to provide sound quality.

The Geek Squad showed up early because of a cancellation. Thankfully, I was ready for them. They listened to my concerns, answered my questions, and were very patient with me. They worked quickly and cleaned up afterwards. I always choose to have the Greek Squad.

Installed recently purchased home theater. This is the second time Josh (Mechanicsburg PA) has been to my house to do work and he is absolutely fabulous. Very knowledgeable and always willing to go the extra step to make sure it is done right and you are happy with the work.

Chelsea was able to assess immediately how to connect our 1990 AdCom Stereo receiver to our 2014 Samsung Smart TV, as well as add on our Apple TV box. She was also able to pair down our using 5 remote controls to the Xfinity, AdCom, and Apple remote control devices. She also helped us determine that our AdCom Speaker Selector was causing the distortion in our speakers, so we disconnected the Speaker Selector and the distortion vanished. Additionally, she kept asking, "Can I do anything else?", and we continued to find a couple of 'little things'. She was able to rebalance the connection between our Cambridge Audio StreamMagic 851N with our indoor and outdoor speakers so there wasn't a large discrepancy in the volume between the two sets of speakers. Chelsea was an Audio Wizard for us! She was polite, instructive, and a tenacious troubleshooter. THANK YOU, CHELSEA!

The Geek Squad did a great job adding my receiver to the home network and showing me how to use it so I could take advantage of all the features.

The Geek Squad did an excellent job in connecting my newly purchased receiver to the tv and ceiling speakers. He explained how to operate the installed device. Great work! I was pleased with this service.

Highy recommend!!!!Very professional and although it ended up being an issue with the yamaha receiver they identified a number of other issues that they had resolved. KOSTAS WAS THE TECHNICIAN AND WAS EXTREMELY KNOWLEDGABLE AND HELPFUL. THANK YOU ROB MCCORMACK WALL NJ

Salesman helped find just the right receiver at a reasonable price. The Geek showed up on time and re-wired the system perfectly. He then demonstrated all of the features in "old folks" jargon so that my wife and I could obtain the optimum qualities and functions.

The agent came to do a reinstall on my receiver for my home theater system. He found out that the receiver was bad and subwoofer was also not working. Had to buy new ones. They came back to install the new items and now it’s all working correctly.

Best Buy team continues to Excel. Always very thorough and complete and their evaluation of home system needs. Thank you for all you do.

This review is for Ryan and his co-tech who came thrice to install my entire home theater system in my new basement. They coordinated with me to get the wiring done before the basement walls and ceiling were completed, and then returned twice to complete the setup of the devices - projector, screen, receiver, speakers, nvidia etc. They faced multiple hurdles while doing the installation, but Ryan had a solution for everything, and took time to patiently implement those. They were always very professional and customer-focused. I will recommend them to anyone.

The two gentlemen that came to hook up the new unit was wonderful! They came in, assessed the situation, and did what was needed to get everything working properly.

My Geek Squad guys, Sam and Orlando, did a terrific job mounting my LG OLED to the wall, installing four ceiling speakers, setting up a center and two front tower speakers, and connecting my blu-ray player to my new receiver, not once, but twice. When making the connections to the first receiver, they realized that it was for a 7.2 surround setup and I needed a 9.2 receiver setup. They even installed a pair of outdoor speakers for the receiver's zone 2. After all of their hard work, they programmed my logitech remote to work it all. After they left and I had the remote in my hands, I tried to remember all they had said. Unfortunately, I found a way to screw it up and couldn't get my TV to come back on. After contacting them, at the end of their day, and heading back to the store, they stopped back by my house and quickly fixed what I "ruined" and told me not to touch "that button". :) Many thanks to both gentlemen, they are true professionals!

We bought the JBL Home Theater sound system from BestBuy, and the installation process was incredibly difficult. The first agent who came to install it completely messed it up, he dropped and broke on of our speakers, fried the center speaker, and did not connect the wires properly. The second agent was not able to fix the issues either. Finally, Austin Worrel was assigned as our agent and he completely replaced the installation - new wires, everything set-up and working perfectly. We are very satisfied with his work! He was incredibly friendly and nice throughout the process, being understanding and explaining everything thoroughly. He is an incredible worker! We have told everyone we know that if they purchase something from Best Buy to try and get Austin to be their agent. Truly great worker!