Customer Ratings & Reviews

Alex, the Bestbuy technicial who set up ourr Denon 5.1 AV Receiver, knew what he was doing. He wore a mask, making me feel comfortable. Our speaker and headphone system needed understanding and unique wiring for everything to work for us. He did that and then quickly reprogrammed our Logitec One Remote.

Kip and Garrett did an excellent job getting things setup removed and cleaned up Their instruction was extremely helpful and things seem to be working wonderful!

As always. Geek squad did a great job of setting up my speakers and running wires, but Bestbuy itself destroying the value of totaltech is a 0 star. I will be letting my totaltech run out and will not be renewing.

Connected home theater devices including new TV from Best Buy

They did a perfect job reenstalling thank them so much.

Very Happy with the installation of my epson projection

The pre-purchase consultation was exceptional and the gentleman who set up the sound system were very good; they got the job done and did the little things (e.g., hide wires) that made a difference. Sound is grand; just could have used more follow up with an apparent App issue we encountered that reportedly was with the online App than the system

rewired all my devices to our tv. works great!! thanks,rich

The agent installed the receiver and ensured it was connected to my surround sound. It has worked flawlessly since and we are extremely happy with the service we were provided.

Agent found and fixed problem quickly. Courteous and answered my questions

The agents hooked up my receiver and did a very through job.

Installed entire home theatre system effectively and all devices connected and worked. Tech could have explained all operations and connections better. I'd suggest leaving behind connection diagrams and basic instructions, in writing. Tech was helpful and answered questions and came back out to home after installation

Shawn did a good job. Everything worked! This was the third attempt at the configuration I bought. It took two TVs, 2 Wireless Headphones, and one sound bar to get there.

Eric of the Geek Squad was very helpful in setting up our new Denon tuner. We are having a problem with its Bluetooth connection.

The agent removed my old receiver and installed the new one. He did an excellent job and answered all of my questions. He made sure all of our surround speakers were working well. He went out of his way to reprogram my Harmony remote when I could have just used the other remote. He was very professional and did an excellent job.

The agent installed my audio to my current Sony receiver. He was supposed to install my new Sony receiver but he said if I use current Sony surround sound speakers with the new Sony receiver it would burn the receiver up. So I had to return it. The salesman that sold it to me said I could use my current speakers but I needed a new receiver.

The best of the best easy, smooth and very professional

Speakers were not working and the tech was able to find loose wires and connect.

Excellent job by geek squad team, they have very good insight into products and how to make them work to their best. However, sales team is incompetent and unfortunately they do the initial home survey. I wish geek squad does home survey instead.

Rob did a great job installing my tv and hanging it on the wall. It was originally not level so I reached out to him and they came back and fixed everything the way it should be. He was a pleasure to work with and I’d love to use him again