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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 2,781 reviews
  • Rated 5 out of 5 stars

    This guy is a superstar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andy made all the connections, minimized the visibility of the wires, instructed me how to access various sites as well as how to avoid common mistakes, and corrected a wire connection in one of my front speakers. This guy is amazing! All this plus a great personality and serious work ethic. Give him a raise! (He didn't aske me to say that).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came out to hook everything up were awesome! They were knowledgeable and friendly! Thank you so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad always consistently helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was quick, efficient and very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stress free installation and haul off of old tv. Would highly recommend. Worth EVERY penny. Bought an 85" tv and needed to know it was securely hanging on the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar connect worked very well with unit and easily installed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Media Room success

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing new receiver. On time and well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Assembled the jumble of wires the movers left

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent assembled all our audio/video devices from the jumble of wires and cables the movers left. He checked everything to make sure it was working properly and made sure I knew how to work them. He was pleasant and conscientious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets It Right, the First Visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex, the Bestbuy technicial who set up ourr Denon 5.1 AV Receiver, knew what he was doing. He wore a mask, making me feel comfortable. Our speaker and headphone system needed understanding and unique wiring for everything to work for us. He did that and then quickly reprogrammed our Logitec One Remote.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Receiver Hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technician did a great job of getting everything hooked up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for perfectly setting my system up you exceeded my expectations as usual

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very knowledgeable. and courteous. always a good experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound. Provides a very high-quality range of sound and makes your movie sound like you’re in the theater. I recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Stereo and tv install perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a perfect job reenstalling thank them so much.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Epson Projector Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Happy with the installation of my epson projection

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected home theater devices including new TV from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Florence KY Geek Squad did a great job hooking up and explaining the operation of our sound system to our Television. They were prompt and professional. I highly recommend the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Martha Johansson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was fantastic and brought my new tv and hooked it up and started everything up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweet job Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pre-purchase consultation was exceptional and the gentleman who set up the sound system were very good; they got the job done and did the little things (e.g., hide wires) that made a difference. Sound is grand; just could have used more follow up with an apparent App issue we encountered that reportedly was with the online App than the system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We highly recommend the Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad attached all of the peripherals on our new TV and made sure they were operating the way we wanted. Additionally the Squad made sure we understood how to make adjustments if they were needed in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rob did a great job installing my tv and hanging it on the wall. It was originally not level so I reached out to him and they came back and fixed everything the way it should be. He was a pleasure to work with and I’d love to use him again

    I would recommend this to a friend