Customer Ratings & Reviews

The Geek Squad dude did an excellent job setting up my amp.

The techs helped me set up my TV/Whole Home stereo entertainment system. Their knowledge and skill was impressive. I won't hesitate to call them again.

Very professional, understood and fix my problem quickly.

Everything is working fine. Fellas did a nice job,

Best Buy installers know what is needed to complete the work.

The job: set up my 75" tv (pedestal, not wall mounted), receiver (connect to existing wall/ceiling speakers) and subwoofer. Two agents showed up for this task. One essentially watched the other. The team ran out of speaker wire and had to return to the store (one hour round trip) for more. The leader of the two spent much of the time telling me about his prior jobs and the fancy sound systems he had installed. I got the impression my job was 'filler' for him and not really worth his time. I also thought he tried to rush through demonstrating how to use the products. To be fair, all three pieces were successfully installed, which was the primary reason for the job. I did not appreciate the 'that's normal and to be expected' response when I questioned the lip sync delay I now have when I watch TV through the receiver. I guess I have no choice but to get used to it.

Kip and Garrett did an excellent job getting things setup removed and cleaned up Their instruction was extremely helpful and things seem to be working wonderful!

He was prompt and fixed the problem in five minutes!

Excellent job by geek squad team, they have very good insight into products and how to make them work to their best. However, sales team is incompetent and unfortunately they do the initial home survey. I wish geek squad does home survey instead.

The agent installed the receiver and ensured it was connected to my surround sound. It has worked flawlessly since and we are extremely happy with the service we were provided.

Rob did a great job installing my tv and hanging it on the wall. It was originally not level so I reached out to him and they came back and fixed everything the way it should be. He was a pleasure to work with and I’d love to use him again

I got this for my definitive technology dm70 speakers and it is great

My installation was smooth. Perfect job, pleasant team!

The agents hooked up my device to Amazon Alexa and XM radio. They showed me how it works and some other things about Alexa. Answered all questions I had and then some I am very happy and satisfied with the service I received and would recommend geek squad to anyone

the team did a great job setting up the A/V processor.

Great installation and setup!!!!!!!!!!!!!!!!!!!!!!!

Rob and Stephen did a great job in mounting our new Sony TV, connecting a a/v receiver, setting up the TV, and setting up the cable remote. They were very neat, wore masks, and shoe covers. The install was cover under Total Tech when we purchased the TV and mount.

Shawn did a good job. Everything worked! This was the third attempt at the configuration I bought. It took two TVs, 2 Wireless Headphones, and one sound bar to get there.

Again, Carter Cain did a great job. Recommend having this install done by Geek Squad.

This item is a 65" Samsung smart TV. It is beautiful, lifelike in appearance. The TV is easy to use & performs extremely well. Samsung , makes a terrific product. The color, contrast, & images are shown in lifelike form. The people appear to be next to uou in a room.