Customer Ratings & Reviews

The agent set-up my Denon receiver and connected all devices. I would have liked the service better if the agent could have taken more time to explain some of the functionalities of that device since it was new to me. But all is good.

The agent was very helpful and connected all my remote devices to run the receiver, TV, and DVD player. He also set up my turntable and receiver. He thoroughly explained what setting on the remote controlled which device and how to use the receiver remote.

Paul was very good. He set up the TV without any difficulties. He tried to set up our Bose system, but the Rep. ordered the wrong rear speaker stands and he could not complete the task. Gave us the internet address to order the correct stands. Awaiting them at this time.

I must say that I was thinking about cancelling my Total Tech membership; but then Jeff came out, diagnosed problems I had on two separate receivers (even though he was only dispatched for one), and came up with a great solution. I'm very pleased.

Agent keeped us informed of when he would arrive and did so on time.He then walked us thru what was to be done and went to work. Upon completion of job he reveiwed the remote for the tv.He stayed til we felt we understood how tv operated. Great person to work with.

Adam was awesome. He was friendly and on time and very helpful. He set up the tv and av receiver and dvd and Firestick and wii and even got all the remotes programmed. He also showed me how to use everything.

The agent installed the receiver and ensured it was connected to my surround sound. It has worked flawlessly since and we are extremely happy with the service we were provided.

Our agent was Jarod Heintz. He had to troubleshoot our home theater set up and had the problem well in hand in a short period of time. He reset our remotes and explained the fixes he made in terms a non-geek could understand. I was very satisfied with his work.

My brand new A/V Receiver was seamlessly connected to with my brand new TV to put out delightful sound and the bass sound is very distinctive.

The gentlemen that came to my home did an outstanding job

Great agent , he knew what he was doing and did a great job in training the person that was with him!

I was very satisfied with the last home visit from Geek Squad. The technician was thorough and checked every to discover the issues we were having with our new A/V receiver. He explained everything as he worked which was appreciated. I highly recommend their services offered.

The Florence KY Geek Squad did a great job hooking up and explaining the operation of our sound system to our Television. They were prompt and professional. I highly recommend the service.

Kip and Garrett did an excellent job getting things setup removed and cleaned up Their instruction was extremely helpful and things seem to be working wonderful!

Shawn did a good job. Everything worked! This was the third attempt at the configuration I bought. It took two TVs, 2 Wireless Headphones, and one sound bar to get there.

The techs helped me set up my TV/Whole Home stereo entertainment system. Their knowledge and skill was impressive. I won't hesitate to call them again.

The install of my TV and wall mount went perfectly. Nice and neat and quickly. The set-up of my receiver and programming of remotes, not so well at all. Still need multiple remotes to operate and no surround sound.

Alex was excellent at configuring the Denon receiver to our needs. This included multi room set up, tuning the surround sound in the living room, and explaining how to use the phone apps. We are so happy with the results.

Geek Squad showed up and they were very professional and helpful in our installation. My husband was at work a couple of miles away and wanted to be here for the install so they even contacted him when they were on their way. It was such an easy process and a comfort to know that it was done right!

Excellent delivery and set up of my new 75” Samsung TV! The geek squad was on time, and knew what they were doing with the install of my new 75” Samsung QLED TV and components. They explained basic operations, and all boxes and packing were removed from my house. They did a great job!