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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 2,781 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Receiver hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up my receiver and did a very through job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job of connecting the new subwoofer to my old sound system!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a good professional job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent removed my old receiver and installed the new one. He did an excellent job and answered all of my questions. He made sure all of our surround speakers were working well. He went out of his way to reprogram my Harmony remote when I could have just used the other remote. He was very professional and did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad Adam was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam was awesome. He was friendly and on time and very helpful. He set up the tv and av receiver and dvd and Firestick and wii and even got all the remotes programmed. He also showed me how to use everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my audio to my current Sony receiver. He was supposed to install my new Sony receiver but he said if I use current Sony surround sound speakers with the new Sony receiver it would burn the receiver up. So I had to return it. The salesman that sold it to me said I could use my current speakers but I needed a new receiver.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of the best easy, smooth and very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent completed our t.v. and Denon receiver perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad and Alexa installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up my device to Amazon Alexa and XM radio. They showed me how it works and some other things about Alexa. Answered all questions I had and then some I am very happy and satisfied with the service I received and would recommend geek squad to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NewTV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rob and Stephen did a great job in mounting our new Sony TV, connecting a a/v receiver, setting up the TV, and setting up the cable remote. They were very neat, wore masks, and shoe covers. The install was cover under Total Tech when we purchased the TV and mount.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    god'schild

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents set up every thing. very nice and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad dude did an excellent job setting up my amp.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my TV quickly & expertly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is a 65" Samsung smart TV. It is beautiful, lifelike in appearance. The TV is easy to use & performs extremely well. Samsung , makes a terrific product. The color, contrast, & images are shown in lifelike form. The people appear to be next to uou in a room.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is working fine. Fellas did a nice job,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    thorough installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed entire home theatre system effectively and all devices connected and worked. Tech could have explained all operations and connections better. I'd suggest leaving behind connection diagrams and basic instructions, in writing. Tech was helpful and answered questions and came back out to home after installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New receiver, the techs set it up and connected to my speakers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great geek squad but poor sales team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job by geek squad team, they have very good insight into products and how to make them work to their best. However, sales team is incompetent and unfortunately they do the initial home survey. I wish geek squad does home survey instead.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Remote Control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, understood and fix my problem quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was prompt and fixed the problem in five minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Pro Sueround set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was on time. Friendly. Very experienced at what he does...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pioneer Recriver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a tremendous job of tuning on my DIRAC sound sytsem for my home theatre

    I would recommend this to a friend