Customer Ratings & Reviews

The service guys came from New York City and installed my new tv. After the install I asked them to move it up 4-5" and they said they only install once. I asked them to hook-up all my DVD Player, VHS, etc. and they said they could only hook-up TV.

GS confirmed old receiver needed to be replaced. New receiver was installed in a timely & professional mnner

What a great experience I had when I purchase this television. All the questions I had were answered with great expertise. I will not be hanging this television but the Best Buy geek squad was willing to help me with that if I chose to do so.

A/V Receiver Setup in Home Theater completed professionally and it sounds great. I had all the components hooked up and then got sick and couldn't make it work. Geek Squad to the rescue. So hard to watch someone else do my "job"

Great at setup. All calibrations and audessey setup were spot on. Love the sound. Also… previous review on screen setup should be 5 stars. Not the 4 stars as shown.

To be fair it should be noted that I had already done the vast majority of the receiver set up before the Geek Squad arrived. They were excellent in integrating with the also new TV.

The agent installed my receiver and calibrated it to optimize the surround sound to my speakers.

Not only did they install my new sound receiver quickly and easily, the helped me with all my questions surrounding a speaker issue and discussion about cutting the cable cord. Super nice, extremely patient and eager to help.

Excellent delivery and set up of my new 75” Samsung TV! The geek squad was on time, and knew what they were doing with the install of my new 75” Samsung QLED TV and components. They explained basic operations, and all boxes and packing were removed from my house. They did a great job!

The representative from the Geek Squad took the time to ask what we preferred in the set up and then efficiently completed the installation. When he was done, he made sure we understood how each component interacted and worked before he left our home.

Geek Squad showed up and they were very professional and helpful in our installation. My husband was at work a couple of miles away and wanted to be here for the install so they even contacted him when they were on their way. It was such an easy process and a comfort to know that it was done right!

I was having issues with the blue-ray player. It was routed through the amp and had amazing sound but no picture. Turns out, the HDMI cable was a one-way and had been installed backward. so it was a very simple fix and everything is working perfectly.

Great geeks I still have details I’m not satisfied with but I think the Sony unit is not very user friendly

I love the service offered by geek squad; all the technicians are knowledgeable and perform an outstanding job. Geek squad has mounted the TV, installed in-ceiling 5.1 home theater speaker systems.

The Geek Squad is so worth the annual fee. Our team was knowledgeable, efficient, clean and willing to answer all of our questions so that we had the best set up for our new Sonos whole house system. Highly recommend!!!

We needed a new receiver, my husband set up the old one and half of our components didn’t work, when we bought the new receiver we have installed and now everything is working and the sound is fabulous

The agent was very knowledgeable and got us up and running!

We had Sahand, one of the Geek Squad techs, come in to finish our new receiver installation for us. He was excellent! On time, polite, timely and very knowledgable. We were so happy with his service. Margaret Mathews

Awesome service and great equipment. Truly pleased. Perovided, installed and hooked up everything including remote opertaions, cell phone controls, system balancing throughout home, etc. Efficient, clean and friendly. Way better than we expected!

Excellent support. See review for 55" set-up under Flawless Geek Squad Performance