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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 2,806 reviews
  • Rated 5 out of 5 stars

    Geek Squad Programmed Our Remote Control Tops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The home service team did the job efficiently and with great skill. They covered all the bases and got our new Harmony remote working beautifully. Pleasant and thoughtful in their work they patiently answered every question about our system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pioneer Receiver Elite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came and I'm pleased with how he installed my high end pioneer Elite receiver.im only disappointed that there was not a owner's manual which should have came with one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gpitts/setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again if this review is for Cade and his assistant that returned to do the setup after the original tech did not complete the job Cade's rating is 5. They completed the job on Wednesday November 31.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Audio installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a good job. Was having trouble with installation of Arcam music streamer. Technicians reviewed my system & explained what was causing the malfunction. Now that I understand the workings of the new streamer the music is playing great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my definitive technology dm70 speakers and it is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth getting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With technology changing as much as it has over the past few decades, I felt a little out of my element in installing my new system. The G.S. came in and hooked it all up for me, then went through the operations of how it all works. It was worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ethernet cable run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 Geeks ran Ethernet cable from the Ruckus switch in the utility room to the TV and the Sonos Arc sound bar in the living room. It was a 60 ft run through the attic. Fortunately, there was plenty of space to do the work. They did an outstanding job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sub Woofer Signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very astute techs and after finding a bad RCA cable. Monster cable at that. sub put back on line and calibration completed successfully. (When was the last time you threw out a cable?)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Devon, very professional , installation went well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you, This was not my first choice. The one I wanted was not in stock and company would not even take an order for six weeks. there was only one receiver on the shelf in stock . I took a chance turns out it works very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad reconnected my a/v receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent found and fixed problem quickly. Courteous and answered my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The antenna was mounted to my liking and programming was explained.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad member installed my new speakers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very knowlegable with electronics. The task was performed quite quickly. Her attitude was very positive, and she enjoyed talking about various electronic problems that I have experienced. She was very easy to speak with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 geeks were great. Knowledgeable and nice guys too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technical Support and Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David and Matt were awesome in the technical set up and then spent quality time with us making sure we understood the operational process. David also recently called to check in and make sure all was good! Great support!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad set up our receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our receiver and answered all our questions. They were very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person was great and helped us get everything set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team mounted the new TV and set it up to work with my existing receiver. They were super friendly and answered all my questions. They made sure that I was completely satisfied and never rushed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got my AV receiver working with new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable technician was timely, pleasant and very efficient in fixing our problem. And then he helped me understand a few more things about our receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and polite young man. He explained what he was doing, and what was outstanding. He also helped me order the missing piece.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Found problem and fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speakers were not working and the tech was able to find loose wires and connect.

    I would recommend this to a friend