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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 2,806 reviews
  • Rated 4 out of 5 stars

    He got it done AND it still works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very complicated installation. The tech failed to connect all components. He also did a very fine job of deducing the primary issue with electrical connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had a calibration done.I

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called Geek Squad to have my new receiver calibrated to my teĺevision.upon arrival, they calibrated and checked my system to make sure everything was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Sqd took care of business INSTANTLY !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyronne and Aaron were the crew and they were great. I needed some remotes sinc'd to the TV and a surround-sound system. They did it almost instantly. Very professional and are true ambassadors for Geek Sqd. Thank them again for me ..... Bob Maginnis

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, knowledgeable, professional. Thank you!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoying my Denon AVR s970

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up ahead of time and were very courteous and helpful, I would recommend the Greek squad for setting up a receiver in your home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my sound system for my home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were pleasant they did a good job cleaned up after themselves wore foot protection in my house all in all a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent initial install and great follow up visit by Lucas to get our subwoofer connected. The installers were diligent in making sure that our current theatre speakers worked with the new receiver.

    I would recommend this to a friend
  • Cons mentioned:
    Subwoofer

    Rated 3 out of 5 stars

    Not our best experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech said I needed a new subwoofer when he tested all the speakers, but looing in the back of the receiver it was not plugged in or connected. No instruction how to use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A/V setup is a Real Plus for Non Techies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ian did a great job connecting our system and explaining how to use our remotes to maximize the combination of our OLED TV and our 7.1 Onkyo receiver and Polk Audio speakers. Without him, our experience would not have been as enjoyable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    7.2 Sony Receiver Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service provided by Chip & Kevin! They setup my new Sony 7.2 channel receiver to my 85” television in my game room. Flawless execution and additional tips provided on getting the best out of my equipment! Great team, always impressed!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Home AV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason why I didn't gibe 5 stars was the first receiver I purchased (a Sony) was bad and needed to be replaced. Your Install guys however performed first time and second visit as well to finish set up due to the bad receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a wonderful job of fixing the issues I was having with my home theatre. They arrived on time, took extra steps to insure I was fully aware of the solution to the issues I was having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Friendly & Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad installed my item. They were very professional, efficient and friendly. The item itself developed problems about a week after installation but does not appear to be related to the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best setup experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent setup process with Nicolito. He explained all the steps and recommended some useful settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    rewire ,thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    rewired all my devices to our tv. works great!! thanks,rich

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very knowledgeable & friendly. job well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job of connecting the new subwoofer to my old sound system!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service but could not get the job done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey so I was trying to have my speaker wires for my surround sound system hidden behind the wall and unfortunately they could not get the hob done. They did try their best though and were very nice! I would work with geek squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for perfectly setting my system up you exceeded my expectations as usual

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent determined that the sound bar had, by itself altered its input and changed the input to the correct setting. He also advised that I should have had a remote for this sound bar which the original geek squad agent didn't mention

    I would recommend this to a friend