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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 2,799 reviews
  • Rated 5 out of 5 stars

    Our Geek went beyond the basics for us!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional work by Chase. Took the time to explain and review how to operate the total system, which included a Denon ARC capable receiver and a TCL flat screen that fit our ancient entertainment center

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoying my Denon AVR s970

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up ahead of time and were very courteous and helpful, I would recommend the Greek squad for setting up a receiver in your home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pioneer Receiver Elite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came and I'm pleased with how he installed my high end pioneer Elite receiver.im only disappointed that there was not a owner's manual which should have came with one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    He got it done AND it still works

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very complicated installation. The tech failed to connect all components. He also did a very fine job of deducing the primary issue with electrical connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv efficiently and was fri

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad showed up on time, was efficient and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another top notch job from the Geek Squad techs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians got the issued solved between our TV and the Stereo Amplifier. Keep up the good work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hi IQ INSTALLERS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster than expected . Knew exactly what they were doing at a glance . I did have a Bluetooth soundbox they hadn’t seen before , but they didn’t skip a beat on the complete install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job. Very professional, polite, and answered all my questions. took about ten minutes after they left. And I was running the new remote and TV like we were old friends. I'm glad I had them do the set up. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad strikes again

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents quickly set up the stereo receiver to the iPhone and the 10 speakers in the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got my AV receiver working with new TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable technician was timely, pleasant and very efficient in fixing our problem. And then he helped me understand a few more things about our receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad doing their job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my TV’s as well as connected two receivers. They did an awesome job! Great to work with. They both listened to what I needed as well as suggested ways to make it all happen they way I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers are great but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers are amazing although it took three visits to get our new smart tv, amp and sound system set up. I can't say the same for the telephone support. They don't seem to have the ability to help beyond setting appointments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gpitts/setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again if this review is for Cade and his assistant that returned to do the setup after the original tech did not complete the job Cade's rating is 5. They completed the job on Wednesday November 31.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed old AV system

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a repair on a 17 year old system. I was amazed that anyone could fix it. Great Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed new reeceiver

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GS confirmed old receiver needed to be replaced. New receiver was installed in a timely & professional mnner

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Audio installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a good job. Was having trouble with installation of Arcam music streamer. Technicians reviewed my system & explained what was causing the malfunction. Now that I understand the workings of the new streamer the music is playing great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job. They took the time necessary to make sure all components were working correctly and answer all our questions on how to make each piece function. I highly recommend their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sub Woofer Signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very astute techs and after finding a bad RCA cable. Monster cable at that. sub put back on line and calibration completed successfully. (When was the last time you threw out a cable?)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to some remodeling, our receiver was disconnected from the other devices and speakers and we were unable to get it reconnected properly. The Geek Squad agent reconnected our device to the TV and surround speakers so we could enjoy the sound again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had a calibration done.I

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called Geek Squad to have my new receiver calibrated to my teĺevision.upon arrival, they calibrated and checked my system to make sure everything was working properly.

    I would recommend this to a friend
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