Customer Ratings & Reviews

Geek Squad installed our TV, connected it to our Home Theatre system, cleaned up the wires and explained exactly how to negotiate four or five remotes. We're good to go now.

The gentlemen that cam out were very helpful in getting the system setup correctly. I had 4 remotes and now it is down to one. Fantastic, courteous, and on time.

Installation was great. Technicians were courteous, neat, and professional. They left no trace of their being in my home theater. Sound has never been better. A+

Best decision I made was to have the squad set everything up. The left and it was working; no hassle for me. They were nice people.

Noel - Geek Squad IT. Excellent Tech with in home IT services

Noel, the Geek Squad member who delivered my Yamaha A6A Receiver was very professional and knew his business. He set up the receiver, attached all the input devices and ensured that all the units and the speakers worked correctly. He went over the unit controls and explained the features of the receiver and operation of the remote control. He was very thorough and professional. Good job!

The agent installed the audio receiver very professionally, after he was done, he had us do the remotes to make sure we could turn everything on. Was very helpful.

We needed new protector installed in our media room. Tory and Jason conducted a meticulous site visit inspected area existing speakers, receiver, wiring and mount. They determined we needed new receiver to support the 4k laser projector. They suggested purchasing new HDMI just incase it was needed. We had already purchased the projector so Tory spent extra time assessing throw distance vs existing mount. He determined exact mount needed and a new hole would be needed (the existing spot couldn’t be used) because of the shorter throw distance on new projector to ceiling outlet. When they came to install they were very neat, setup blankets and kept their work areas clean entire time. Tory’s attention to detail, he determined we could keep the existing HDMI and reran the HDMI to new hole to projector. It was incredible he was able to mount the projector close enough to outlet that you don’t notice the cable to outlet at all. He also put ceiling cover over the prior spot. Everything looks amazing. Jason installed receiver and checked all sound and determined we needed fuse for subwoofer. They made sure projector and system were working perfectly, vacuumed and cleaned up area before leaving. I would highly recommend them what a great team. Their attention to detail is amazing doing everything to make sure we were happy especially that spot for the mount. Side Note: Tory mounted our 55 inch TV in bedroom in spring and did a fantastic job as well he simply had an eye for detail and wanted everything perfect. When he arrived to install projector we knew we were in good hands.

Geek squad was terrific setting up our whole house audio system.

The service team performed a nice clean installation, and they were able to sync all components together leaving me a simple remote to top it off

Salesman helped find just the right receiver at a reasonable price. The Geek showed up on time and re-wired the system perfectly. He then demonstrated all of the features in "old folks" jargon so that my wife and I could obtain the optimum qualities and functions.

Kristopher was awesome, super professional and quite knowledgeable. I was completely taken care of by his expert service to install my home theater system.

Professional, courteous, knowledgeable technician. Excellent service quite a contrast to your call center,probably the worst I’ve ever experienced.

My new home theater receiver was set up and working, and the techs showed me how to make sure I was on the correct setting for my speakers. They were polite and helpful, and they were good ambassadors for Best Buy and Geek Squad. However, in the weeks since, two of my speakers have stopped working, and I have discovered that there is no way of turning off the speakers in the other parts of the house and restricting sound to just the speakers in the den. Currently, if a house guest wants to watch television when I or someone else wants to (1) sleep, (2) relax quietly on the patio, or (3) converse or work quietly in the great room or dining room, there is NO WAY to cut off the speakers in the other rooms. I did stress to the techs that my previous receiver provided the option to select only the speaker in the television room. I hope it is only a matter of accessing/setting up certain options in the unit. But . . . I definitely need another service call to make this situation right. Otherwise, I am in a dissatisfactory situation. I still appreciate and believe in the Geek Squad, but I gave them a 4 instead of a 5 because my current sound situation is not how I need it.

We bought the JBL Home Theater sound system from BestBuy, and the installation process was incredibly difficult. The first agent who came to install it completely messed it up, he dropped and broke on of our speakers, fried the center speaker, and did not connect the wires properly. The second agent was not able to fix the issues either. Finally, Austin Worrel was assigned as our agent and he completely replaced the installation - new wires, everything set-up and working perfectly. We are very satisfied with his work! He was incredibly friendly and nice throughout the process, being understanding and explaining everything thoroughly. He is an incredible worker! We have told everyone we know that if they purchase something from Best Buy to try and get Austin to be their agent. Truly great worker!

The agent did a good job it had him stumped for a bit but in the end he got it, good guy, he found out why my sub woofer and the center spearkers were not working nice to have full sound

Geek Squad installed my computer & set everything up while walking me through how to use my new system. He was so helpful, extremely happy with his service & attention to detail.

The technician arrived promptly and was able to quickly diagnose and adjust the sound settings on our new Denon AV receiver. I had installed the receiver wiring successfully but unable to get all speakers working. The tech figured it out in a relatively short amount of time.

Agent Eugene was most especially helpful in setting up the amplifier I purchased on 12/20/22. He was particularly neat with the wiring bundles, and spent enough time answering my questions so that I was much more comfortable operating the system. He is a valuable asset to your tech team. I made several purchases in audio and TV and as a whole all of the TotalTech agents were great. TotalTech definitely gives Best Buy the edge over any competitors!

The agent connected the new receiver very carefully and instructed me on how to use it. He was very professional and personable.