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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2796 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 2,796 reviews
  • Rated 5 out of 5 stars

    Geek squad installed my TV and AVR.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team extremely professional and a pleasure to ha e in our homw

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent determined that the sound bar had, by itself altered its input and changed the input to the correct setting. He also advised that I should have had a remote for this sound bar which the original geek squad agent didn't mention

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys were awesome. Hooked up my new AV receiver in no time. Were courteous and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great group of guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up fire sticks and synched my remotes. Tyrone was exceptional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fine tunes Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came to fine tune recent receiver install. And add the 2 rear surrounds to install. They also had to reconfigure the source vs volume setup. All done fine with some tasks needed to setup menu choices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great a/v receiver hookup with my on-wall TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was polite; wore his mask the whole time; and when he couldn't figure out how to dismount my TV, he called for backup help who arrived within 15 minutes. The techs made sure everything worked before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Stereo setup personnel.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who came to my home to setup my new stereo was very efficient, knowledgeable and a very nice gentleman. I recommend him very highly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job installing my receiver

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. Definitely would recommend them again. They were very courteous and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent total job performed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted multiple speakers and connected sound system completely. Very thorough and friendly. Made sure everything was working and that we had it hooked up through the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always happy with Best Buy products and services, use them often

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My replacement tv had lots of devices that needed to be plugged in to new tv & I was not up for the job. The team did all the work with no issues. It was quick & easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed the problem in just a few minutes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were efficient and polite. They fixed the problem in a few minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to the geek squad for a great job. We really appreciate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron and Alisha ran wire from the back of my stereo into the basement then back up to the other side of the room. It sounds and looks awesome. These guys are real professionals. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed my surround sound system, and actually trouble shot and fixed my receiver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks did smooth and friendly install of equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed receiver and set up with speakers with demonstration of all aspects of unit. Got a big boost in sound quality over older unit we replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 3 out of 5 stars

    Good instructions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good installer to the item that I bought . Knowledge on setting up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have always had excellent service from the Geek squad and this install for a 65" TV was no exception. Knowledgeable and thorough. We highly recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kudos to Geoff and Aaron

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geoff and Aaron were so knowledgeable about set up and explained everything clearly. We would highly recommend these two! They simplified our system! We suggest their boss take them out for some surf and turf!;-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Out of box with broken screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Geek Squad to install my new 75” tv. The guys mounted the TV , turned it on… bingo the screen was cracked. There was no damage to the box. TV was shipped broken.

    I would recommend this to a friend
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