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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 2,781 reviews
  • Pros mentioned:
    Knowledge

    Rated 3 out of 5 stars

    Good instructions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good installer to the item that I bought . Knowledge on setting up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Home AV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason why I didn't gibe 5 stars was the first receiver I purchased (a Sony) was bad and needed to be replaced. Your Install guys however performed first time and second visit as well to finish set up due to the bad receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A/V setup is a Real Plus for Non Techies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ian did a great job connecting our system and explaining how to use our remotes to maximize the combination of our OLED TV and our 7.1 Onkyo receiver and Polk Audio speakers. Without him, our experience would not have been as enjoyable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed the system quickly and it is more capable than I had expected it to be!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Receiver setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around good job with the receiver and speakers reconnections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My replacement tv had lots of devices that needed to be plugged in to new tv & I was not up for the job. The team did all the work with no issues. It was quick & easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Sqd took care of business INSTANTLY !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyronne and Aaron were the crew and they were great. I needed some remotes sinc'd to the TV and a surround-sound system. They did it almost instantly. Very professional and are true ambassadors for Geek Sqd. Thank them again for me ..... Bob Maginnis

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job installing my receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. Definitely would recommend them again. They were very courteous and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows what they’re doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had already hooked the new receiver up to our home theater setup but kept our appointment with the Geek Squad to have them check everything out. Glad I did as the rep tweeked the speakers and now they sound awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never cease to deliver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is hands down an excellent service for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks did smooth and friendly install of equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed receiver and set up with speakers with demonstration of all aspects of unit. Got a big boost in sound quality over older unit we replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledge and patience was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new smart watch and was very patient while she did so.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent total job performed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted multiple speakers and connected sound system completely. Very thorough and friendly. Made sure everything was working and that we had it hooked up through the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    7.2 Sony Receiver Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service provided by Chip & Kevin! They setup my new Sony 7.2 channel receiver to my 85” television in my game room. Flawless execution and additional tips provided on getting the best out of my equipment! Great team, always impressed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geeks helped us with hooking up surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did exactly what I needed to have done. They are a quality team I greatly appreciate their dedication and service and know how!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad really knows their "stuff"!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job, very helpful with instructions for the new TV. I am very satisfied with the work they did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my Marantz AV receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that showed up were professional, friendly and knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fine tunes Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came to fine tune recent receiver install. And add the 2 rear surrounds to install. They also had to reconfigure the source vs volume setup. All done fine with some tasks needed to setup menu choices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service but could not get the job done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey so I was trying to have my speaker wires for my surround sound system hidden behind the wall and unfortunately they could not get the hob done. They did try their best though and were very nice! I would work with geek squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have always had excellent service from the Geek squad and this install for a 65" TV was no exception. Knowledgeable and thorough. We highly recommend Geek Squad.

    I would recommend this to a friend