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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 2,799 reviews
  • Rated 5 out of 5 stars

    set up 3 rooms with one receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was wonderful helpful and caring the follow up has been very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job installing my receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. Definitely would recommend them again. They were very courteous and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent total job performed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted multiple speakers and connected sound system completely. Very thorough and friendly. Made sure everything was working and that we had it hooked up through the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Stereo setup personnel.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who came to my home to setup my new stereo was very efficient, knowledgeable and a very nice gentleman. I recommend him very highly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My replacement tv had lots of devices that needed to be plugged in to new tv & I was not up for the job. The team did all the work with no issues. It was quick & easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job needed more time but that’s all they had very polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys were awesome. Hooked up my new AV receiver in no time. Were courteous and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron and Alisha ran wire from the back of my stereo into the basement then back up to the other side of the room. It sounds and looks awesome. These guys are real professionals. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kudos to Geoff and Aaron

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geoff and Aaron were so knowledgeable about set up and explained everything clearly. We would highly recommend these two! They simplified our system! We suggest their boss take them out for some surf and turf!;-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great services, efficient and knowledgeable techs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, courteous, and got the job done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Bestbuy set up my receiver, blue ray player, cable box, RV, and speakers. There was an issue with my old receiver (my fault, not theirs), but no problem. I got a different receiver and they came back at no extra charge and finished the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks did smooth and friendly install of equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed receiver and set up with speakers with demonstration of all aspects of unit. Got a big boost in sound quality over older unit we replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV and AVR.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team extremely professional and a pleasure to ha e in our homw

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend Using Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've worked with several members of the Geek Squad during my many TV installations and had an outstanding experience each and every time! They were ALL very knowledgeable and friendly and did an outstanding job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great group of guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up fire sticks and synched my remotes. Tyrone was exceptional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have always had excellent service from the Geek squad and this install for a 65" TV was no exception. Knowledgeable and thorough. We highly recommend Geek Squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Stereo Set up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got my Yamaha stereo receiver working. They would not set up the sound balancing for the room as that was an extra charge. That was disappointing and frankly part of the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Out of box with broken screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Geek Squad to install my new 75” tv. The guys mounted the TV , turned it on… bingo the screen was cracked. There was no damage to the box. TV was shipped broken.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heath and Brian were very professional and did a great job installing our surround sound system. We asked them for a slight modification that caused them to spend extra time but they did so with a smile. Exceptional service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 tries but satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it took two visits with different teams, the end product is satisfactory. We had a mess, with replacing an old Bose system with wires and speakers throughout the home that needed troubleshooting

    I would recommend this to a friend
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