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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 2,799 reviews
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i can't say enough about geek squad. they have always come through for me every time i have had a problem. i will continue to use them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad review

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one of the best geek technicians install my tv and set up my receiver so I could get the best sound quality. Best Buy is the way to go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BestGeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This person with the Geek Squad was so knowledgable, professional, and took time to explain and walk me through how to use my device. I am a fan of the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We loved our Geek Squad Team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new system was set up by the Geek Squad team. We LOVE these guys! They were so respectful with us and great at their job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samer Assad corrected issues with my new DENON surround sound receiver and speakers. He helped me understand how to manage corrections on my own. He is very good at what he does.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an amazing job from start to finish. I had no questions on any of my new products when they left. Punctual, clean polite and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my stereo back!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jaymi did a great job connecting my speakers and my soundbar. He made sure everything was working properly and took away my old equipment for recycling. Just a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite Geeks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos completed installation of main computer, linking it with our Century Link. Dewey completed linking my cell phone with Century Link, and they both were efficient and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician from the Geek Squad was very friendly, knowledgeable, and professional. He setup my receiver for surround sound in short order and it works wonderfully. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and checked out my system. They determined the problem wasn’t my receiver, but my TV was starting to go out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keith was awesome. Walk me through it all. He understands that I don’t understand and took the time to explain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michael the Super Tech1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael set up my home Teather system. He showed me how to work it to gain the most out of it. He is a great technician, and a good teacher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot DVR to new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was most helpful, did what he could. As DVR is still under warranty with Best Buy, he suggested replacement of the unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE THE GEEK SQUAD SERVICE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE. LOVE the Geek Squad service! They just recently set up my new 65' sony TV and stand. Also my new Modem and WI FI. They make things so easy and they save me time doing so!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Devise for tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need it this for tv I bought and my sales person recommended it. Most importantly I don’t have to know any thing since geek squad does everything for you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job as always !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get a great job by the Geek squad I have told a lot of my friends about all of the positive work that I get when I I need to use their service !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will use Greek squad again when required.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job everything was completed in record time and some good advice on how to make my music sound better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected my receiver to my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up my new receiver and stayed to make sure it connected properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installing receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job installing and setting up the receiver. They explained how to use it with our other components. Tell them thanks for everything!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Receiver Instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that set up my new receiver was FANTASTIC & FAST! He is a PRO and I so appreciate competent people. Please give him a raise or promote him. I think his name was Louis and he was GREAT!!!

    I would recommend this to a friend
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