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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 2,781 reviews
  • Rated 5 out of 5 stars

    Geek Squad TV Installation is the best.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use Bestbuy Geek Squad for TV installations and I'm always happy with their work and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He connected a new receiver to my surround sound then found a balance that produced the best surround sound, an all the time asking if I liked that sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians perfectly mounted all my TVs and connected them to all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot DVR to new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was most helpful, did what he could. As DVR is still under warranty with Best Buy, he suggested replacement of the unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of power source

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent replaced the power source for my home theater. He stayed to make sure it functioned and that the TV worked properly. I was more than satisfied with the service provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my ROKU

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came on time and did the work professionally and with respect to me and my home. This is the third time I have had Geek Squad st my home and I would ( and have) highly recommend their service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Agents were awesome and very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were awesome had me set up and explained everything in detail in no time!!!!! Always the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD SET UP SOUND SYSTEM

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT CONNECT MY SOUND SYSTEM AND MADE SURE IT WAS WORKING GOOD AND WE WERE SATISFIED WITH THE SOUND, VERY PLEASE WITH GEEK SQUAD SERVICE. GREAT JOB!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely, friendly, courteous & professional! Guys did a great job and got right down to business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michael the Super Tech1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael set up my home Teather system. He showed me how to work it to gain the most out of it. He is a great technician, and a good teacher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an amazing job from start to finish. I had no questions on any of my new products when they left. Punctual, clean polite and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BestGeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This person with the Geek Squad was so knowledgable, professional, and took time to explain and walk me through how to use my device. I am a fan of the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad comes through again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my new TV quickly and professionally. These guys really do a great job!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad guest room tv hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my devices correctly with the exception of the streaming apps which do not have any sound. I have been traveling and have not gotten back to the geek squad to update them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent had not been prepared by the Best Buy system for the gear and setup that had been installed three or four years ago - limited success but great effort.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It took two trips.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally I was ready to give the Geek Squad 5 stars for installing my new Denon receiver. However, after they left I discovered the remote was programmed incorrectly and there wasn’t any sound coming out of my rear speakers. The remote sent a double signal to the TV turning i on with everything else and hen turning the TV back off. The rear speakers were never tested and had to be turned on when they returned. When I contacted them about the remote and speakers, they immediately set up another call 3 days later and got everything working properly without another charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both representatives very knowledgeable on the Sony Bravia and completed the installation in a timely fashion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound system receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived early, installed my device quickly, was very pleased with the service. would recommend to friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional value !!! Although I am capable of setting of an AVR, the Geek Squad set-up saved me the trouble. The team made sure all my components were connected and configured to my liking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Devise for tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need it this for tv I bought and my sales person recommended it. Most importantly I don’t have to know any thing since geek squad does everything for you

    I would recommend this to a friend