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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 2,806 reviews
  • Rated 5 out of 5 stars

    Simón Roku

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians very professional and knowledgeable and polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon is a very friendly, skilled and helpful technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech Chris was amazing. Very helpful and informative and was very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just let the pros do it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've enjoyed consistent service quality with the Geek Squad. Our projects have been unorthodox to say the least and they were not daunted - very refreshing and worth the cost!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service by the technicians, they can and installed my receiver without any problems. The technicians were on time and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They listened

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did itmby myselfmand cancelled the appointment. The cancellation was handled over the phone and went fine. I received a full refund.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony TV and Denon Audio Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys showed up on time and set up my Denon AV audio system to work seamlessly with the TV. Spent time showing me how to work the combo too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keith was awesome. Walk me through it all. He understands that I don’t understand and took the time to explain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did great work on the stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great. They knew what they were doing and it took very little time to set it up. They also checked out that all components were working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional, very courteous, and prompt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's Really a 4.5 But the Guys Were Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This should really be a 4.5 because the young men forgot to center the tv on the wall by sliding it 3.5" to the right on the awesome mounting bracket from Costco.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Willie Piner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent. Technician arrived unhooked old equipment and hooked up new equipment tested and job was completed in less than an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Has Tenacity

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was persistent in installing my home theater while there was competitive resistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad consultants walked us through installation and connection to internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver and Speaker set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up speakers and receiver properly and went over how they did it, and answered my questions, and made recommendations for improving sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my stereo/home theater all set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents always come through for me, and I can honestly say I have never been dissatisfied with their competence, their friendliness, and overall professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My best audio buy in three decades

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job. Equipment is phenomenal. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very knowledgeable and their assessment of my stereo and its surroundings it turned out great couldn't ask for better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will use Greek squad again when required.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job everything was completed in record time and some good advice on how to make my music sound better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank You Bunches!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What would I do without these guys??? They helped me out so much. Thank you!

    I would recommend this to a friend