Customer Ratings & Reviews

Ryan Erdenberger is the picture of professionalism and an absolute asset to Geek Squad and Best Buy. In an efficient manner, he came to my home, was able to get my audio receiver, set up, and was able to identify that our speakers were all in working order, and that the issue was truly with an older receiver as opposed to the whole audio system , saving my family, many dollars and time as a result. He also efficiently oriented me to the new home speaker setup as well as set up my Xbox to the tv to complete the entertainment system setup. Deeply grateful for his efforts and will be reaching out if other home entertainment questions arise.

Amazing service and setup. Patient in setting up a complex connection to our surround speakers, making sure our cable remote was coordinated perfectly with the amp and provided great instructions on use.

Quick, efficient setup. Neat and clean job. We are well pleased.

Robert was great installed and hooked up and showed me everything I should know. Not like my TV which I purchased 2 weeks before I had free delivery 2 guys showed up took my old tv off the stand put that on the floor took the new tv put that on the stand they left I hooked up 3 plugins HDMI to TV ,HDMI to my firestick and my digital to my receiver checed my receipt and I saw a charge for $199.99 for a TV install when I call Best Buy they said the charge was for a wall mount which didn't have done right now it's in dispute waiting for result you can't believe the many phone calls and frustration I've been through so far I have no result not even a phone call

Geek Squad associates did an excellent job installing my new receivers. They also wired it to my new TV and set everything up. It was a thoroughly professional job and I am very pleased.

My new home theater receiver was set up and working, and the techs showed me how to make sure I was on the correct setting for my speakers. They were polite and helpful, and they were good ambassadors for Best Buy and Geek Squad. However, in the weeks since, two of my speakers have stopped working, and I have discovered that there is no way of turning off the speakers in the other parts of the house and restricting sound to just the speakers in the den. Currently, if a house guest wants to watch television when I or someone else wants to (1) sleep, (2) relax quietly on the patio, or (3) converse or work quietly in the great room or dining room, there is NO WAY to cut off the speakers in the other rooms. I did stress to the techs that my previous receiver provided the option to select only the speaker in the television room. I hope it is only a matter of accessing/setting up certain options in the unit. But . . . I definitely need another service call to make this situation right. Otherwise, I am in a dissatisfactory situation. I still appreciate and believe in the Geek Squad, but I gave them a 4 instead of a 5 because my current sound situation is not how I need it.

the people who came to do the work were great. I had issues with the installation which required a second and a third visit. scheduling these were a nightmare. I called and was told it was an hour plus wait time. I went to the store to schedule, explained the situation and asked for the same installers since they knew the issues. In spite of the store workers putting notes in the system, I never was able to get the same people to come out so every time someone came, we had to pretty much start over. I still have an issue but I give up.

Steve R. was extremely knowledgeable and professional. He did a great job setting up our 3 new components and explaining the ease of operation. He has strong interpersonal skills and was punctual and friendly.

We needed new protector installed in our media room. Tory and Jason conducted a meticulous site visit inspected area existing speakers, receiver, wiring and mount. They determined we needed new receiver to support the 4k laser projector. They suggested purchasing new HDMI just incase it was needed. We had already purchased the projector so Tory spent extra time assessing throw distance vs existing mount. He determined exact mount needed and a new hole would be needed (the existing spot couldn’t be used) because of the shorter throw distance on new projector to ceiling outlet. When they came to install they were very neat, setup blankets and kept their work areas clean entire time. Tory’s attention to detail, he determined we could keep the existing HDMI and reran the HDMI to new hole to projector. It was incredible he was able to mount the projector close enough to outlet that you don’t notice the cable to outlet at all. He also put ceiling cover over the prior spot. Everything looks amazing. Jason installed receiver and checked all sound and determined we needed fuse for subwoofer. They made sure projector and system were working perfectly, vacuumed and cleaned up area before leaving. I would highly recommend them what a great team. Their attention to detail is amazing doing everything to make sure we were happy especially that spot for the mount. Side Note: Tory mounted our 55 inch TV in bedroom in spring and did a fantastic job as well he simply had an eye for detail and wanted everything perfect. When he arrived to install projector we knew we were in good hands.

My recently purchased 4K Sony 65 inch OLED television was not compatible to my old receiver. Based on the Geek Squad technician's, who setup my television, recommendation I returned to my Best Buy store and purchased the Denon AVR S750H, an extended warranty and the Geek Squad AV receiver setup. Kyle, my assigned Geek Squad service person, arrived on time. He wore a mask and protective coverlet for his shoes. He was fast and efficient. Then his demeanor changed. He became slow and informative. He first calibrated my receiver. He carefully explained how everything worked. He even programmed my U-verse remote to make watching television even easier. As a senior citizen new to 4K I was not only appreciative of his service I was impressed by his concern for my complete satisfaction.

The techs were here to update our audio system settings after going to Spectrum. They were very meticulous and made sure they maximized the capabilities of the components.

After a few failure attempts to install my subwoofer myself, I called Geek Squad to do the help. The main challenges came from the old counter-intuitive interface which Denon is still using. Wyatt really went above and beyond to get the job done. Initially they went through all the diagnostic approaches to make sure every components were working. Then even the Denon interface was poorly designed, Wyatt still managed to find out how and why the subwoofer was not working and fixed it properly. One truly demonstrated the excellency and spirit to never give up until the work is done.

The agent arrived on time, connected my new receiver to all my components efficiently, gave me all of the instructions making sure I understood everything & was very professional & friendly.

Geek Squad connected my surround sound receiver and fire stick. Connected cell phones via Bluetooth to receiver and gave instructions on how to use receiver and remote control. Very efficient, excellent customer service!! Very happy!!

My Geek Squad “Guru”, Kai Scott, was terrific! Communicated nicely and arrived as scheduled. He proceeded with the evaluation of my equipment and installation of my new AV Amp with complete explanation of what he was doing. He made setting adjustments according to my needs, and then reviewed how to make further adjustments if I wanted to do so. Setting up my full surround sound experience was perfect. Thanks Kai!

The service tech for the set up the receiver was excellent!!!! It is important to advise u that a service tech was suppose to show up for a computer/printer repair on this same date. No show no call. I subsequently set up 2 more appts for the computer/printer issues they we also no show no call. Finally yesterday, the 4th appt, Tyler showed up and was amazing. Geek squad did a terrible job with scheduling and showing up for my computer appt it took 4 times!!! U really owe me a refund I was home off work for all 4 appts. Thank goodness I did get great techs when someone showed up

Noel, the Geek Squad member who delivered my Yamaha A6A Receiver was very professional and knew his business. He set up the receiver, attached all the input devices and ensured that all the units and the speakers worked correctly. He went over the unit controls and explained the features of the receiver and operation of the remote control. He was very thorough and professional. Good job!

The agents took away our old non-functioning TV, set-up the new TV, a receiver, and speakers, and connected all of our existing peripheral components to the new systems. They did an amazing job while also answering all of my questions and helping me to become familiar with the new set-up. One part of the existing set-up didn't work with the new receiver, but the agents helped guide me to what I needed to order to get it working, and set-up everything for me to complete the installation easily on my own. I hate setting up home theater equipment, and the Geek Squad made my life so much simpler. They were friendly, knowledgable, and efficient. Would recommend this service to everyone.

The gentlemen that cam out were very helpful in getting the system setup correctly. I had 4 remotes and now it is down to one. Fantastic, courteous, and on time.

Geek Squad installed our TV, connected it to our Home Theatre system, cleaned up the wires and explained exactly how to negotiate four or five remotes. We're good to go now.