Customer Ratings & Reviews

After installation, the Geek Squad did a great job programing everything, and making sure surround sound was working properly.

Changed out Marrantz receiver going in for warranted repair and put in place my older Yamaha receiver. Hooked it all up in less then one hour.

Best decision we ever made was getting the geek squad involved in our project the 2 men got it right they really did your company proud

Representative from Geek Squad was very thorough to make sure that all components were working correctly before he finished. I was impressed by him.

Friendly and professional, informed me when he was on his way over, and when I could expect him to arrive.

I did itmby myselfmand cancelled the appointment. The cancellation was handled over the phone and went fine. I received a full refund.

Agent installed AV receiver and setup sound system. Everything is working perfectly.

Jason and Daniel arrived on time and installed the new A/V system hooking up all Components. Very satisfied customers

The 3rd party installers arrived on time. They appeared in a rush. They refused to install the subwoofer that was part of the package that I purchased. My package included the installation of apps. They advised they only due 2 (two). Total duds!

Geek Squad agents always come through for me, and I can honestly say I have never been dissatisfied with their competence, their friendliness, and overall professionalism.

They were very polite, helpful and spent the time needed to make sure things were working correctly.

The 12 hour window for service is a joke-I won’t sign up for geek squad again. When they called at 2:30 to let me know they were in the way I asked if they could help take a tv down (they were delivering its replacement. Answer “ It will cost you!” - They sho up and the communication from the sales tech then was a joke - but they didn’t seem real enthusiastic about their job. One of the techs was laying on floor like he was about to take a nap, Techs came with a bad receiver and when they got back to the shop they cancelled the work order and did not reorder a receiver - but did somehow schedule a service call that I sat at home another day and that tech showed up - he didn’t have a replacement receiver smh. Worthless

Great product, professional service. Addresses deficiencies and great support.

Knowledgeable and efficient. Not as expensive as private a/v companies

Installation was quick and the techs kept in touch prior to arrival. Once here they were polite and professiomal.

I bought a new receiver to have surround sound, it is a brand i have not heard of. I'm glade i chose this unit it sounds as good as the movie theater

Thanks to my installer Jeremiah for a job well done in connecting and setting up my receiver to my new OLED TV. The sound quality is the best!

Two household tech needs accommodated … one local and one in California … but problem for the Best Buy Crew. Thanks Geek Squad is the Best

The agents programmed my receiver and set it up for dual zones. Unless you're an audiophile, Denon is a difficult receiver to set up.

The new TV works fine. The old audio system needs adjustment as the sound is inconsistent. I'll ask someone to come back and check it out.