Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 2,781 reviews
  • Rated 5 out of 5 stars

    Geek Squad!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Great Professionals! They did a phenomenal job setting up my theater room!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to my installer Jeremiah for a job well done in connecting and setting up my receiver to my new OLED TV. The sound quality is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just Ask

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two household tech needs accommodated … one local and one in California … but problem for the Best Buy Crew. Thanks Geek Squad is the Best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, excellent as always!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed receiver and set up surround sound, tv and apple box. As always, helpful, professional and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stereo System Setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos was quick and thorough. He made sure the whole system worked and showed me how to activate each component.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Always Delivers!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an updated receiver and the techs did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Denon Receiver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new receiver to have surround sound, it is a brand i have not heard of. I'm glade i chose this unit it sounds as good as the movie theater

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my stereo/home theater all set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents always come through for me, and I can honestly say I have never been dissatisfied with their competence, their friendliness, and overall professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jesse, Geek Squad, expertly installed Denon receiv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse did an excellent job and was very professional! He even made the surround sound quality much better than it was before!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reggie

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reggie did a great job. He understood what needed to be done and took great care in accomplishing it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic team, easy to work with and experienced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They listened

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did itmby myselfmand cancelled the appointment. The cancellation was handled over the phone and went fine. I received a full refund.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent agents. Knowledgeable and ski.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job with difficult situation. They were responsive to telephone calls and the end result is really great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Toshiba AV Receiver/processor

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent checked my connections and made sure the CD player and radio were working properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad Helped

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Learned functions not used before. That was really helpful in enjoying the surround sound at all times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart tv purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad Agents are great. Polite professionals with a sense of humor. We are happy the home installation!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    7.1 surround sound speakers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a good job installing and hooking up my speakers to my AV receiver . They briefly show how to manually calibrate my speakers to get the best full sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv stand was not delivered on time, but not best buy. The gentleman told us how to hook things up and if we needed any help to call.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Customer service on the phone was so unknowledable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont understand why to cancel the order and just reschedule the whole process was so annoying. Not happy, im not sure if this is my stop for future purchases.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    geek suad setup of deneon av reciever

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents didn,t setup properly, didn,t set up speakers correctly. sound from speakers is not balanced.

    No, I would not recommend this to a friend