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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 2,806 reviews
  • Rated 4 out of 5 stars

    New TV installation.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new TV works fine. The old audio system needs adjustment as the sound is inconsistent. I'll ask someone to come back and check it out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needed and received Help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents programmed my receiver and set it up for dual zones. Unless you're an audiophile, Denon is a difficult receiver to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad were awesome to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very polite, helpful and spent the time needed to make sure things were working correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jarod is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents recommended the right systems setup for my apartment and made sure that I fully understood the proper operation of both audio and video.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians perfectly mounted all my TVs and connected them to all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home entertainment system by the GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My technicians put my system together and explained everything about the operations. I recommend everyone use these professional’s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad field tech solved my problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple fix that probably could have been resolved on the phone if any of the phone techs I spoke with were familiar with calibration of a surround sound system (Receiver).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great.... it is great!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ron and his assistant did a great job installing and hooking up our new ceiling speakers. I ask for Ron because he understands electronics and does a professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did the job I requested. I will use geek squad again for future needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv install was good we had remote issues with the Yamaha receiver we bought but the Denon seemed to fix the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Denon Instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were on time and very knowledgeable about the product. They carefully replaced the old receiver and fine tuned all speaker settings.

    I would recommend this to a friend
  • Cons mentioned:
    Subwoofer

    Rated 3 out of 5 stars

    Not Complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not set up sub woofer because the said it needed a special wire. It didn't. Wire was the right one and plug ins were on amp.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth Every Penny!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything from the first phone call to saying goodbye was First Class and Professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, excellent as always!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed receiver and set up surround sound, tv and apple box. As always, helpful, professional and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stereo System Setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos was quick and thorough. He made sure the whole system worked and showed me how to activate each component.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed the tv equipment.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly, curtious and capable. They did a great job qnd we enjoyed having them in our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert AV Setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed AV receiver and setup sound system. Everything is working perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service from geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    made sure all my surround speakers were working before leaving, also made sure remotes were programmed and had best sound set up on receiver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my AV Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew and Joey were awesome. Both were knowledgeable and very polite. Very positive experience. I recommend the total tech coverage.

    I would recommend this to a friend