Customer Ratings & Reviews

Agent arrived late and checked out my Onkyo receiver and component parts to see if everything was connected correctly. After about 30 min. he said all was connected right and that I would need to contact TiVo to upgrade their service to my unit, which I have done. Felt he was in a rush to finish as it was Saturday afternoon. He did what was requested hence i would recommend the service, just was looking for more help. I have used Geek Squad before and will use them again.

Got the projector, screen and universal remote configured by GeekSquad and they were prompt in communication and getting it done promptly.

Professional, knowledgeable, prompt, informative and respectful service. Could not ask for anything more.

There was no install and agents were surprised that it was a quick fix between surround sound and remote. I prepaid 135.00 and should have paid 99.00

The agents attempted to connect the receiver but I had to order an antenna.

Agents replaced my receiver and programmed my remote quickly and explained everything we needed to know.

The two men set up my telivision and demonstrated everything in a very proffesional and enternaining manner.

The Geek Squad guys were excellent and explained a variety of things to enhance my service!

The agent set up my TV and made sure everything worked properly.

Did what needed to be done. Got the job done as quickly as they could.

I give the credit to Melvin from Naples store and geek squad worker who installed.

Service was excellent. Installers went above and beyond to make sure the prices was done right and clean up was as if they were never here. However, I am still waiting on follow up on a needed cable. I’ve gone up to the store 3 times (including today) and still have not gotten any closer to having this resolved.

good purchase this product exceeded my expectations!! I would recommend this to each of my friends and family members! Great job Best Buy team!!

Samuel was so helpful. There was another tech item I needed help with while he was here and he very graciously took time to help me out.

The two techs showed up on time and had our tv mounted and components connected very quickly...answered questions and demonstrated different options with the remotes.

They were knowledgeable thorough and in and out Would recommend this service! Stress free professional

They were very efficient. They answered all my questions and its sounds awesome

Service was efficient and helpful. Staff member was on time and did what was needed.

this guy was quick efficent, he would of been done even sooner if I had already had the part I told him I had, I was wrong.

the agent agreed to swap an ethernet cable for my tv, which has nothing to do with the speaker installation.