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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 2,806 reviews
  • Rated 5 out of 5 stars

    Geek squad installation of audio wire

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents rewired an audio connection behind the wall from my TV to receiver as requested. All work was completed in a timely and professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will Szczerba is an amazing guy! Very knowledgeable, friendly and always on the ball if I need anything! BB luck to have him! Thanks Will!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Outstanding !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came to my home and set up my new Arcam AVR 390 Receiver. They did an outstanding job. Geek Squad is very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great that the technicians took time and patience with me during the home theater set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad reps were great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Felix was patient and knowledgeable. There were multiple issues to deal with including setup of TV, remote and receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Great Professionals! They did a phenomenal job setting up my theater room!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    receiver works again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got my receiver working through an alternate port but left me unclear as to how to get internet radio reception.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver and wifi Hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installing the TV the agent hooked up the receiver and wifi and made sure everything was working correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such great work

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to ADDY I got what I needed set up and all ready to go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    onkyo rz50

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent did a great job connecting my new avr receiver! it sounds amazing for movies!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were knowledgeable thorough and in and out Would recommend this service! Stress free professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my surroundsound. They did a great job of organizing and putting it together. Couldn’t be happier with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad completed extra task well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent agreed to swap an ethernet cable for my tv, which has nothing to do with the speaker installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD WORTH EVERY PENNY I SOENT FOR THE JOB!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an outstanding job in putting my tv on the wall through concrete. They reconnected my tv back up and left a clean area. OUTSTANDUNG WORK.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Help set up Yamaha receiver to work with fire stick using Directv Streaming. Courteous, professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad great job on receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Receiver hook up went great - they balanced the sound and made it so easy to know what device was playing sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resolved problem of receiver shutting down.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This group of agents were finally able to find the problem. It was a process of elimination but they were successful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Hassle-Free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician swapped out the defective unit still under warranty and replaced it with the new Denon receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed current TV and mounted purchased TV in a quick and efficient manner. Everything was hooked up and working properly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Great and Not So Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent. Installers went above and beyond to make sure the prices was done right and clean up was as if they were never here. However, I am still waiting on follow up on a needed cable. I’ve gone up to the store 3 times (including today) and still have not gotten any closer to having this resolved.

    I would recommend this to a friend