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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 2,781 reviews
  • Rated 5 out of 5 stars

    Great Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hook up to the existing speakers and receiver was additionally wonderful. Down town home owners have not complained of the volume, so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my surroundsound. They did a great job of organizing and putting it together. Couldn’t be happier with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expanded Zone 2 Capabilities

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Video processor works as advertised. Installation expanded the capabilities of my older receiver to allow multiple audio sources to play through Zone 2.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rhink the geek squad is awesome they always listen and answer honestly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent did an excellent job and was very courteous and polite job well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted the wall mount, TV, and hook up all the devices excellently. Very happy with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the technician. He was professional, helpful and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed current TV and mounted purchased TV in a quick and efficient manner. Everything was hooked up and working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shane and Taylor were great. Very thorough. I was disappointed with picture quality of the TV though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jon Taxis excellent Geek Squad Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jon Taxis has done an outstanding job, but still having issues with my audio units

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jarod was fantastic! He was super knowledgeable, professional, and very friendly. I would recommend him 100%.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Denon stereo, speakers and TV needed to be tweaked. Set up my eero as well. Very happy with the technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    home theater and sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shane was excellent!! I highly recommend his service and expertise! I have been in retail management for 35 years, and Shanes customer service is tops on my list!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    YAMAHA AV RECEIVER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SHOWED UP ON TIME. VERY COURTEOUS AND PROFESSIONAL. VERY SATISFIED.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my new stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent hooked up my tv and stereo to a universal control and adjusted all the controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So helpful throughout the process, completed in a timely manner, and let me know every step in the process

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall Best Buy is always and will be the best electronic company Ive ever Loved for my place

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation of audio wire

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents rewired an audio connection behind the wall from my TV to receiver as requested. All work was completed in a timely and professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wooooooo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always professional and friendly very helpful and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squah crew did a GREAT job diagnosing the issue and fixing it.

    I would recommend this to a friend