Customer Ratings & Reviews

The Geek Squad member was friendly and efficient. They did the install and set up, then answered my questions. Even took the care of disposal of the old unit that they were replacing and took the packaging so that I did not have to dispose of it.

Very knowledgeable. Took the time to explain everything he was doing. Showed us step-by-step set up.

We had a problem with a new Denon receiver not recognizing our new LG receiver. Andrew is knowledgeable and very pleasant and solved the problem so far….hopefully the new Onkyo receiver.

prompt professional courteous did a great job followed up after installation

The agents connected my surround sound system. They were very professional and knowledgeable.

Robert was our technician & he did a great job! He had to really figure out how to attach our ceiling surround sound speakers because of previous work done. I’m really happy he was our technician

The agent is great but the scheduling isn’t easy with long window forgetting

Just awesome job and service. The guys did an amazing job to make sure everything worked properly

Tech was helpful friendly and efficient! Great customer service

Segundo did a very professional job installing and also instructing me how to use product

The agents connected my streamer/dac/preamp to my amplifier on the opposite side of the fireplace by snaking the XLR cables through the cavity behind the fireplace. They were clearly knowledgeable and experienced and completed the connection efficiently and appropriately. I am very pleased with the outcome.

Pablo was great. He is very knowledgeable and took the time to do the job correctly.

I was so frustrated trying to setup my surround sound that I finally caved and called the Geek Squad. They arrived on time and both Tristen and Kevin assured me they could set it up for me. They nailed it and we are happy again. We're totally enjoying the system and are happy Geek Squad customers.

The performance of the guys was well done appreciating

Geek Squad members - Kyle and Aaron - set-up unused speakers for my TV and music listening. They did an excellent job of hook-ups. Audio is now so much better with the addition of these speakers. They also recommended locations for these speakers to provide the best audio. They also changed the remote to turn on/off simultaneously the receiver and the TV. Kyle and Aaron were professional, courteous, and highly knowledgeable. I was very satisfied with their work.

Best Buy sent me 2 very knowledgeable people to hang and install my 85" TV . The job was done quickly and professionally. My husband and I are Dyi people and very concerned about how others do things but this time we were completely amazed how the team managed the installation. We know who to call for our next project. Thank you Bestbuy

David did an excellent job setting up and optimizing my new Denon receiver. My only issue was that Best Buy frustrated both of us because we couldn't make a $30 Best Buy coupon work for the new $40 HDMI cable he had to use. This was not David's fault, as he tried admirably to apply it. Crazy to have a promotion that makes you frustrated, detracting from the otherwise stellar installation.

Matthew and his assistant were top notch!!! Very knowledgeable and had my new receiver set up to my home entertainment system in no time!! They went above and beyond to assure quality customer service!!!

The Techs were able to get all my components identified and working within a matter of minutes. They also explained what they were doing during each step. I was able to write out a nice list as a reminder on how to use the remote controls. A great job indeed!

THE GUYS WERE GREAT AND ON TIME.. VERY KNOWLEDGABLE.....!!