Customer Ratings & Reviews

Dillian from geek squad did a great job setting up my Sony surround sound system. He connected it to my tv and set it up to work from my tv remote control so when I turned on tv the receiver also came on and also the volume works from the tv remote control. He also took time to explain everything to me and made sure I understood how to work everything before leaving. He also gave me his cell number in case I had any questions.

I was so frustrated trying to setup my surround sound that I finally caved and called the Geek Squad. They arrived on time and both Tristen and Kevin assured me they could set it up for me. They nailed it and we are happy again. We're totally enjoying the system and are happy Geek Squad customers.

As a Total Tech member this was FREE to me. The guys who came buy were nice. Things did take a little longer than they planned...they did take some shortcuts, but this service is very worth it. At one point they didn't solve my situation as promised. Wires were exposed and looked ugly. I have to call the store a couple times, BUT ultimately they came back and fixed everything. Very worth it. My only comment, if you are not 100% happy, let them know.

I had purchased a new set of speakers for my living room and needed them hooked up. I also wanted my TV mounted on a swivel so I could fit the center speaker underneath without it blocking the screen. The guys at geek squad came in and did everything I asked. They ensured that I was satisfied with the work before leaving. I am very happy with the service!

Geek squad installed my projector and audio equipment. They did a great job with the installation and the whole project came out excellent. I did have some issues with the receiver which they replaced free of charge. The one down side is that the techs who came to do the replacement refused to do the reprogramming of the universal remote that was done with with the defective unit. They said they didn't have time to complete the work, even though it only took a few minutes. Overall the experience was amazing.

Great service and installation. Technician was very knowledgeable and helpful with product questions.

The guys did an excellent job..they are awesome. I would definitely recommend you guys to family and friends.

The outstanding service from Jhocadson and Ani will keep me as a Best Buy customer. Jho attention to detail was amazing. He took the time to ensure I understood my new equipment and how to work it. I also want to talk about the service at the Best Buy store from Jaylen. Jaylen went above and beyond to help me resolve my issue. Which, resulted in the Best Jho coming out and completing my installation. I also want to speak about the outstanding service of Blake the Home Theater Manager who informed me of my purchase and delivery time. I also ensured I was taken care of for all the delays in my order.

Ryan Erdenberger is the picture of professionalism and an absolute asset to Geek Squad and Best Buy. In an efficient manner, he came to my home, was able to get my audio receiver, set up, and was able to identify that our speakers were all in working order, and that the issue was truly with an older receiver as opposed to the whole audio system , saving my family, many dollars and time as a result. He also efficiently oriented me to the new home speaker setup as well as set up my Xbox to the tv to complete the entertainment system setup. Deeply grateful for his efforts and will be reaching out if other home entertainment questions arise.

I am completely satisfied with today's service. The technicians kept me informed prior to their arrival. They arrived on time. They were very careful setting up their equipment to begin the installation. During the installation they worked as a team. After the installation was completed they cleaned up the areas worked and gave my wife and I a thorough review of how the new surround system worked. I am very satisfied with the service and the product I received. Thank you.

The two members of the Geek Squad did an excellent job in removing my old television and setting up my/ new television on my wall. They were friendly, patient, helpful and answered all of my questions. I did have a question after they left. I called them and they returned to answer my question and rectify my problem. Good job!

Robert was great installed and hooked up and showed me everything I should know. Not like my TV which I purchased 2 weeks before I had free delivery 2 guys showed up took my old tv off the stand put that on the floor took the new tv put that on the stand they left I hooked up 3 plugins HDMI to TV ,HDMI to my firestick and my digital to my receiver checed my receipt and I saw a charge for $199.99 for a TV install when I call Best Buy they said the charge was for a wall mount which didn't have done right now it's in dispute waiting for result you can't believe the many phone calls and frustration I've been through so far I have no result not even a phone call

Geek Squad associates did an excellent job installing my new receivers. They also wired it to my new TV and set everything up. It was a thoroughly professional job and I am very pleased.

Knowledgeable installation, friendly service and tested before leaving

December 14, 2020: Two Best Buy Geek Squad members, Giovanni and Steve, came by at 4:00 pm and installed the new Sony STR-DH590 receiver. They hooked everything up, replaced the wiring on one of the Bose surrounds, cleaned up any mess, and took the old Pioneer receiver with them to be recycled—because it did not work properly, I did not want it, anyway. They were here for about an hour, and it only cost $129.99. I would definitely use the Geek Squad again. Great job!

my technician was just great! He had my RV system working perfectly in no time at all and was also very respectful couldn't be happier!

The Techs were able to get all my components identified and working within a matter of minutes. They also explained what they were doing during each step. I was able to write out a nice list as a reminder on how to use the remote controls. A great job indeed!

Damani Kamara is the Bom~Diggity!!! He was extremely professional, knowledgeable, courteous, patient & kind.

Geek squad mounted the unit to the rack they instralled - good job. Next they integrated an Anthem A/V unit to the TV + sub woofer + mid channel sound bar. This was a difficult set up for them and frankly I would still be doing it myself pullimng hair out as I go. They worked through 95% of the set up, I have a factory guy coming to cmplete the technical details.

These guys were GREAT. Receivers now a days you need to be a technical wizard. I"ve been playing with stereos since I was 12 and couldn't"t figure this out. Had to hook up to a TV to do everything. My stereo is for music only and not a TV remotely nearby. They came in got me all hooked up and sounding amazing and complimenting the rest of my equipment for the amazing sound. Thanks guys........LOVING IT!!!!!!!