Customer Ratings & Reviews

Connected old receiver with new TV. Ran out of time to complete everything

Installation was great. Technicians were courteous, neat, and professional. They left no trace of their being in my home theater. Sound has never been better. A+

The Geek Squad member was friendly and efficient. They did the install and set up, then answered my questions. Even took the care of disposal of the old unit that they were replacing and took the packaging so that I did not have to dispose of it.

My Best Buy geek was great. Fixed everything and answered all of my questions.

I have moved and wired my stereo components at least a dozen times. However, at the time of this service my arm was in a cast and I required help in the set-up of them in a new home. The help I received from the Geek Squad was just what the doctor ordered. I was listening to all of my favorite tunes via cassette tape, turntable, and CD in no time.

The agent installed the audio receiver very professionally, after he was done, he had us do the remotes to make sure we could turn everything on. Was very helpful.

Bought a new TV and the excisting surround sound Onkyo receiver had a thermal error since Covid but worked fine. Nicole & Robert recommended a Denon which they went to Best Buy (less than a mile away) to get, billed remotely and installed. Because of a Comcast problem needing a new cable box in the middle of this, Nicole returned later to ensure the cable box resolved the surround sound issue and answer any questions. So pleased.

We were very pleased with the service provided by the techs who came to our home. Josh and Dusty were very good at installing and insuring the products were installed for maximum proficient use in the designated space. If needed again, we would be happy to have them provide the required service at our home!

My Service person was very customer service oriented, very knowledgeable about my equipment and the installation process.

Carlos and Adam were fantastic. Set up my stereo the way I wanted.

The tech figured out what was going on with my Tv and suggested the Samsung soldier to help with the voice sound safes me money verse buying a new Tv

The geek squad installed and set up a 65" 4k tv and a 4k AVR Receiver and did an excellent job. However this time it wasn't the geek squad it was contractors. We had not received our new receiver and they didn't bring one so the order was cancelled. I set it up myself. I would specify Best Buy geek squad if possible. I am reviewing the job the Geek Squad did previously.

Excellent service. Very knowledgeable. They could answer all of my questions.

They were super knowledgeable and taught me a few things about my receiver I never knew. Would use them again for sure.

Awesome !! The team was totally awesome, professional and were quick. They knew exactly what to do and performed the task with with great enthusiasm.

The agents installed our new receiver and connected other devices for surround sound. They kept us in the loop about what they were doing. Completed job in a timely manner.

Matthew and his assistant were top notch!!! Very knowledgeable and had my new receiver set up to my home entertainment system in no time!! They went above and beyond to assure quality customer service!!!

Kristopher was awesome, super professional and quite knowledgeable. I was completely taken care of by his expert service to install my home theater system.

Agent Eugene was most especially helpful in setting up the amplifier I purchased on 12/20/22. He was particularly neat with the wiring bundles, and spent enough time answering my questions so that I was much more comfortable operating the system. He is a valuable asset to your tech team. I made several purchases in audio and TV and as a whole all of the TotalTech agents were great. TotalTech definitely gives Best Buy the edge over any competitors!

Professional, courteous, knowledgeable technician. Excellent service quite a contrast to your call center,probably the worst I’ve ever experienced.