Customer Ratings & Reviews

Overall Best Buy is always and will be the best electronic company Ive ever Loved for my place

The first agent arrived in a timely manner and worked through our issues, Unfortunately, he felt unable to complete the project and scheduled a back-up agent with more experience. That schedule was dropped and an attempt to reschedule fell through until after 20 days. When the second agent came he only got the basic unit working.

the agent hooked up my tv and stereo to a universal control and adjusted all the controls.

Agents was very knowledgeable and professional. I will se again.

Although my devices were older and complicated the Geek squad guy explained that it was a good unit and we needed a better cable. All works perfectly.

They were great. The engineer Cyril is superb. No nonsense guy.

Very satisfied with the technician. He was professional, helpful and knowledgeable.

the agent did an excellent job and was very courteous and polite job well done

Jon Taxis has done an outstanding job, but still having issues with my audio units

The staff was very interested in my explaination of the install they had madd some recommendation to alter my plan yet it all worked out great

Geek squad set up my television and receiver. Troubleshoot to make sure everyone worked well

I purchased a Samsung QN65S90C TV and a Denon AVR-S970H & hired the Geek Squad to install and configure it for me. Installation was scheduled for 11/24. When completed, there was no audio when using the cable box as the source through the receiver. Hector explained that he has seen this before and the fix was to replace the cable box. We did and it did not fix the problem. 11/27 - Chris from Geek Squad came to our home to trouble shoot. He initially called out the Samsung Cable Box again but after some discussion he then recommended that we replace the Denon AVR-S970h. 11/27 - I contacted Bestbuy Customer Support and scheduled the Denon replacement for Thursday 11/30. 11/30 - The Bestbuy Geek Squad did not show up to replace the Denon. Customer service can see the notes on our account and apologized that the appointment was not scheduled. My wife took the day off from work to be present for the Denon swap. 11/30 - We are continuing to talk to Bestbuy Customer Service to have the Denon swap occur. They offer more apology than action - very frustrating. I'm hoping that BestBuy will be able to schedule the new receiver soon. I purchased equipment and installation services from Bestbuy just so I could avoid this frustration. My assumption was that they would know what they are doing but it appears my assumption is wrong, I'd like to note that the Samsung Cable Box I have always worked using my older Denon receiver. So the cable box being at fault is unlikely. I'd also like to note that I used an HDMI cable directly from the Samsung Cable box to the new Samsung TV (Bypassing the new Denon) and video and audio both work. This would seem to isolate the problem to the Denon AVR-S970H. I'm completely frustrated with Bestbuy right now. HELP !!

Excellent Service. True professionals! On time and great attention to detail and questions.

I rhink the geek squad is awesome they always listen and answer honestly

Great service by geek squad..u call they schedule. Voila

Geek squad did a fantastic job. They were very professional and knowledgeable about their work.

Nolan did a fantastic job for us. He took the time to make sure everything was right and that we understood how to operate.

Excellent quality. Love the Geek Squad associate, Marcus. He was excellent and knowledgeable. Excellent customer service!

The agent was knowledgeable, friendly and efficient.

The Geek Squad did a great job setting up our receiver and surround sound and were very friendly and helpful.