Customer Ratings & Reviews

The agents did a great job connecting my new speakers to my new receiver.

So maybe I expected too much. I paid to have the AV setup. I mean I wanted the new AV full of sound out of the speakers if I wanted like my old Pioneer but no. The tech clearly didn’t know the software Dirac live so he simply wired it and turned it on and it sounded awful. I was about to return it and then I got on YouTube. Setup Direc live myself calibrating my speakers correctly and what do you know, rockin those speakers and subwoofer sounding fantastic!! So while the tech was polite and wired the system, he didn’t “setup” the system. I had to do research and do it myself. He admitted he didn’t know Pioneer AVs just Denon and Marantz well Pioneer is light years better than those two with Dirac live. That is why I bought it!! So sadly I was disappointed in the tech support I have bought for $200. I won’t be using them again.

The agents installed my new Samsung quickly and were very helpful. They configured everything and explained how to use it.

Our Crew member was efficient and professional. JOb was completed.

Very satisfied with the technician. He was professional, helpful and knowledgeable.

The tech corrected wiring connections and got the unit to operate properly. He did a very good job.

The Geek Squad and BestBuyTotal Terch support are the MAIN reasons I purchase almost everything from BestBuy.

Agent was outstanding and very polite and knowledge.

Efficient set up by Geek squad. Spent time instructing. I asked them to hook up a second zone and they returned and completed my request.

Jon Taxis has done an outstanding job, but still having issues with my audio units

The agent installed and connected the AV receiver and did a great job. He was courteous and very patient. Everything is in working order,

Cameron was great... not only did he do what was asked he also gave me some good advice on a tv repair and our WiFi signal. Above and beyond.

the agent did an excellent job and was very courteous and polite job well done

Geek squad made sure that my new sound system worked with all my options-what a relief again

Jorge did an EXCELLENT job installing my new Receiver.

The technician did an awesome job setting up my LG sound system.

Knew what they were doing and did it right the first time.

The first agent arrived in a timely manner and worked through our issues, Unfortunately, he felt unable to complete the project and scheduled a back-up agent with more experience. That schedule was dropped and an attempt to reschedule fell through until after 20 days. When the second agent came he only got the basic unit working.

The agents connected all my devices and did an excellent job. Very professional and conscientious. Highly recommend.

The Geek Squad team was on time and installing our TV and setting up our sound system was quicker than I thought.