Customer Ratings & Reviews

The techs installed two units. As this was a new brand receiver to me, they took additional time to help me understand the basics.

You are very fortunate to have this technician on your team. Very efficient, polite, explained everything and said to call him if I’m having trouble.

The agents set up our audio receiver, but they didn't have the woofer. We picked up the woofer from the store about two or three weeks later and it wouldn't work with the setup, so we had to do it again. Luckily my wife knows something about audio equipment because if she didn't have that experience, we would have had to have them come back to fix it.

I purchased a Samsung QN65S90C TV and a Denon AVR-S970H & hired the Geek Squad to install and configure it for me. Installation was scheduled for 11/24. When completed, there was no audio when using the cable box as the source through the receiver. Hector explained that he has seen this before and the fix was to replace the cable box. We did and it did not fix the problem. 11/27 - Chris from Geek Squad came to our home to trouble shoot. He initially called out the Samsung Cable Box again but after some discussion he then recommended that we replace the Denon AVR-S970h. 11/27 - I contacted Bestbuy Customer Support and scheduled the Denon replacement for Thursday 11/30. 11/30 - The Bestbuy Geek Squad did not show up to replace the Denon. Customer service can see the notes on our account and apologized that the appointment was not scheduled. My wife took the day off from work to be present for the Denon swap. 11/30 - We are continuing to talk to Bestbuy Customer Service to have the Denon swap occur. They offer more apology than action - very frustrating. I'm hoping that BestBuy will be able to schedule the new receiver soon. I purchased equipment and installation services from Bestbuy just so I could avoid this frustration. My assumption was that they would know what they are doing but it appears my assumption is wrong, I'd like to note that the Samsung Cable Box I have always worked using my older Denon receiver. So the cable box being at fault is unlikely. I'd also like to note that I used an HDMI cable directly from the Samsung Cable box to the new Samsung TV (Bypassing the new Denon) and video and audio both work. This would seem to isolate the problem to the Denon AVR-S970H. I'm completely frustrated with Bestbuy right now. HELP !!

Great service by geek squad..u call they schedule. Voila

Geek squad made sure that my new sound system worked with all my options-what a relief again

The agent hooked up my AVR and connected it to my harmony remote and other devices.

Service was excellent agents very knowledgeable courteous and friendly thanks

The agent was knowledgeable, friendly and efficient.

SHOWED UP ON TIME. VERY COURTEOUS AND PROFESSIONAL. VERY SATISFIED.

The Geek Squad agents set up the equipment and showed us how to adjust the settings.

Everything went well. The team was very efficient and cleaned up after completion

The Geek Squah crew did a GREAT job diagnosing the issue and fixing it.

Prompt service nice guy expressed himself in a way to make that I was satisfied his work

Everything exceeded our expectations. I do not a tech savvy background at all. The Geek Squad is great investment for a person like me.

The Geek Squad and BestBuyTotal Terch support are the MAIN reasons I purchase almost everything from BestBuy.

The technician did an outstanding job setting up my small 5.1 home theater system perfectly.

Always professional and friendly very helpful and knowledgeable

The agents installed my new Samsung quickly and were very helpful. They configured everything and explained how to use it.

The Agent made it very easy for me to operate the system.He did not leave until I was confortable.