Customer Ratings & Reviews

The Geek Squad did a great job setting up our receiver and surround sound and were very friendly and helpful.

The Geek Squah crew did a GREAT job diagnosing the issue and fixing it.

Had 2 tv’s delivered and mounted on wall replacing previous mounted tv’s. Because I had a home theater system I had to pay $60 extra to be sure the new system would work properly with my existing Home Theater, Also no instructions about either TV’s were furnished, no introduction to this new 75” tv, thank you You Tube, when this service guy arrived the first thing I noticed he didn’t have any tools or equipment, then he looks around at my amp & speakers after playing with the remote changing channels & source connection then everything went silent & he tells me he didn’t know what was wrong & his time was limited so he’d have to leave but I could have another technician come fix it, this obviously inexperienced technician thought he was going to come in my house with a working system connected with optical fiber cable, tells me it was my outdated system that was my problem, I said my system was working fine when he came in my door & could he put everything back the way it was when he arrived, he continued to play with the remote control until I said can you at least connect the HDMI Cable I had purchased for this update but he continued to insist my Amp,Speakers & wiring all were my problem and I need to replace them ALL ! In closing my whole purpose was to make sure this NEW TV was correctly connected to my already working Home Theater System, after 20-30 minutes the sound came back on, I was done with this guy, I normally would have told him to get his tools and get out of my house once my system was working but I couldn’t do that because he didn’t have any tools.

Excellent quality. Love the Geek Squad associate, Marcus. He was excellent and knowledgeable. Excellent customer service!

The agent hooked up my AVR and connected it to my harmony remote and other devices.

Everything went well. The team was very efficient and cleaned up after completion

Always professional and friendly very helpful and knowledgeable

Geek squad made sure that my new sound system worked with all my options-what a relief again

The Geek Squad agents set up the equipment and showed us how to adjust the settings.

The technician was very helpful with the setup and explanation of the various features of my new receiver.

Initial set up was good. Programing not so much. Have failed to follow up or return contact. Sound shuts off when changing from prime to Netflix.

Took down all of my old streaming devices that were no longer necessary and set up the receiver rapidly. Great team

Prompt service nice guy expressed himself in a way to make that I was satisfied his work

Agents were punctual and delivered my stereo receiver. They set up my sound system and it works amazingly well. They did exactly what was expected.

The techs installed two units. As this was a new brand receiver to me, they took additional time to help me understand the basics.

The technician did an outstanding job setting up my small 5.1 home theater system perfectly.

Service was excellent agents very knowledgeable courteous and friendly thanks

knew how to reset my processor to the proper settings,well done job

The technicians were obviously knowledgeable, efficient and very courteous. They came prepared to switch out TV's and prceeded to do so promptly.

Loved my Best Buy Geek Squad tech! Very friendly and professional and he did great work.