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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 2,781 reviews
  • Rated 5 out of 5 stars

    Geek Squad agent was very very nice.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very nice. He went over and above what he had to do. There was a mixup on my order, but the agent did everything I asked him to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of new receiver

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very helpful with the setup and explanation of the various features of my new receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV and audio perfectly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents recommended solution for my TV that I think is effective

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was fantastic

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nolan did a fantastic job for us. He took the time to make sure everything was right and that we understood how to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did an outstanding job setting up my small 5.1 home theater system perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad connected my tv and I'm lovin' it!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although my devices were older and complicated the Geek squad guy explained that it was a good unit and we needed a better cable. All works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good was completed quickly. Provided great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ann C

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Love the Geek Squad associate, Marcus. He was excellent and knowledgeable. Excellent customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install of home entertainment

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was very interested in my explaination of the install they had madd some recommendation to alter my plan yet it all worked out great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved my Best Buy Geek Squad tech! Very friendly and professional and he did great work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very helpful

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took down all of my old streaming devices that were no longer necessary and set up the receiver rapidly. Great team

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pinpoint the problem

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was methodical, thorough, polite and effective.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeksquad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent made it very easy for me to operate the system.He did not leave until I was confortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy set up our receiver and showed us how to use it. Very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent agents very knowledgeable courteous and friendly thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed Perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad and BestBuyTotal Terch support are the MAIN reasons I purchase almost everything from BestBuy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician was prompt and cimpleted work quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician connected receiver to tv and dvd and programmed tv and receiver to work together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad technician was excellent.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scheduling was initially an issue but we resolved it without difficulty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Take the time to listen

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs installed two units. As this was a new brand receiver to me, they took additional time to help me understand the basics.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad set it up just right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works fine- the geek squad did a wonderful job in no time at all

    I would recommend this to a friend