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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,781 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, the agent also fixed the subwoofer setup issue while setting up the whole sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting issues with New tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service by the technician Very knowledgeable and very nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were punctual and delivered my stereo receiver. They set up my sound system and it works amazingly well. They did exactly what was expected.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad was not able to complete my Home Theate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still working to get my system setup completed. Tech was able to get system partially working but not totally functional. Was not able to get system to work through my ISP box. I thought that I would be able to complete on my own but until today have not been able to get completely functional.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad synchronized my speakers

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who adjusted our sound system did an excellent job. It sounds excellent!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad person carefully made all the AVR connections for me. Installed banana plugs for each speaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were knowledgeable and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding performance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were obviously knowledgeable, efficient and very courteous. They came prepared to switch out TV's and prceeded to do so promptly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv and surround system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You are very fortunate to have this technician on your team. Very efficient, polite, explained everything and said to call him if I’m having trouble.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new Samsung quickly and were very helpful. They configured everything and explained how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very thorough

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all my devices and got it working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jamal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jamal was awesome. He was attentive and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Older buyer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything exceeded our expectations. I do not a tech savvy background at all. The Geek Squad is great investment for a person like me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Gods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and answered all questions. Would use them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quicker Than Expected!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team was on time and installing our TV and setting up our sound system was quicker than I thought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV and Component Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick, the manager who came out to troubleshoot and resolve all prior issues was fantastic. Very customer focused.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver hookup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job hooking up the receiver to my TV surround sound and home ceiling speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad knew what they were doing and did well

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were efficient , knew what they were doing and did it right. And they were kind but stuck to their task

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very through , polite and respectful, enjoyable to see such nice people, they were prompt and helpful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No follow up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial set up was good. Programing not so much. Have failed to follow up or return contact. Sound shuts off when changing from prime to Netflix.

    No, I would not recommend this to a friend