Customer Ratings & Reviews

knew how to reset my processor to the proper settings,well done job

The Agent made it very easy for me to operate the system.He did not leave until I was confortable.

Had 2 tv’s delivered and mounted on wall replacing previous mounted tv’s. Because I had a home theater system I had to pay $60 extra to be sure the new system would work properly with my existing Home Theater, Also no instructions about either TV’s were furnished, no introduction to this new 75” tv, thank you You Tube, when this service guy arrived the first thing I noticed he didn’t have any tools or equipment, then he looks around at my amp & speakers after playing with the remote changing channels & source connection then everything went silent & he tells me he didn’t know what was wrong & his time was limited so he’d have to leave but I could have another technician come fix it, this obviously inexperienced technician thought he was going to come in my house with a working system connected with optical fiber cable, tells me it was my outdated system that was my problem, I said my system was working fine when he came in my door & could he put everything back the way it was when he arrived, he continued to play with the remote control until I said can you at least connect the HDMI Cable I had purchased for this update but he continued to insist my Amp,Speakers & wiring all were my problem and I need to replace them ALL ! In closing my whole purpose was to make sure this NEW TV was correctly connected to my already working Home Theater System, after 20-30 minutes the sound came back on, I was done with this guy, I normally would have told him to get his tools and get out of my house once my system was working but I couldn’t do that because he didn’t have any tools.

The agents installed my new Samsung quickly and were very helpful. They configured everything and explained how to use it.

Great service, the agent also fixed the subwoofer setup issue while setting up the whole sound system

Technician connected receiver to tv and dvd and programmed tv and receiver to work together.

I'm still working to get my system setup completed. Tech was able to get system partially working but not totally functional. Was not able to get system to work through my ISP box. I thought that I would be able to complete on my own but until today have not been able to get completely functional.

Geek Squad person carefully made all the AVR connections for me. Installed banana plugs for each speaker.

works fine- the geek squad did a wonderful job in no time at all

The agents recommended solution for my TV that I think is effective

The Geek Squad team was on time and installing our TV and setting up our sound system was quicker than I thought.

Nick, the manager who came out to troubleshoot and resolve all prior issues was fantastic. Very customer focused.

The agents connected all my devices and did an excellent job. Very professional and conscientious. Highly recommend.

the agents didn,t setup properly, didn,t set up speakers correctly. sound from speakers is not balanced.

They were efficient , knew what they were doing and did it right. And they were kind but stuck to their task

The system is difficult for a senior to operate but the Geek Squad personnel were very helpful and patient,

Efficient set up by Geek squad. Spent time instructing. I asked them to hook up a second zone and they returned and completed my request.

The guy set up our receiver and showed us how to use it. Very helpful

The person who adjusted our sound system did an excellent job. It sounds excellent!!

The agent installed and connected the AV receiver and did a great job. He was courteous and very patient. Everything is in working order,