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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 2,781 reviews
  • Rated 4 out of 5 stars

    The Geek Squad Updated my sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system is difficult for a senior to operate but the Geek Squad personnel were very helpful and patient,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service..

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! I was skeptical at first, however they did great, they exceeded my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad hooked up new receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed the new receiver and hooked everything up. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameron is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameron was great... not only did he do what was asked he also gave me some good advice on a tv repair and our WiFi signal. Above and beyond.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent came with a new receiver but unfortunately it want the right one we needed for our system. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect in every way!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an awesome job with a complicated speaker set up‼️‼️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up our av receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job. Some workarounds were needed. No problem.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Receiver set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was timely and courteous. He had some difficulty with set up due to inadequate internet connection. However, speaker connections did not require internet connection and the sound was not coming out of the speakers as it should have. Another technician came and fixed the problem a few weeks later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed perfection.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install team did a great job on the install and instructing me on how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional, they quickly reprogrammed my remote for the new product and were gone. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job connecting my new receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, I now have an excellent sounding surround sound system!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround System

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad helped set up the system, happy with the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TOP NOTCH

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great. Friendly and really knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver in fast and great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install receiver, connect to speakers and set it up. Job well done

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need some "fine tuning".

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't appear that subwoofer is connected or surround sound is calibrated properly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dependable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad did an excellent job as always. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV and home theater setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home theater was set up with installation of new TV. Installation was completed and all questions answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick installation of a new HDMI cable. I would use the Geek Squad again. Helped us troubleshoot our remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed the tuner and set up all the inputs. A few days later I asked about some settings and got clear answers.

    I would recommend this to a friend