Customer Ratings & Reviews

YES!! THEY WERE GREAT AND ON TIME!! THERE KNOWLEDGE WAS ABOVE PAR AND JUST GREAT GUYS!! JOHN UNDERWOOD IS THE BEST

Geek Squad had to reinstall my home theater system and reprogram remote. It was disconnected because I purchased new receiver.

The Geek Squad agent connected my AV Receiver and explained the functions. Service was great!

Scheduling was initially an issue but we resolved it without difficulty.

The guy set up our receiver and showed us how to use it. Very helpful

Paul is excellent technical, He resolved all the problems I was having. He has a good knowledge and smart.

I purchased a Samsung QN65S90C TV and a Denon AVR-S970H & hired the Geek Squad to install and configure it for me. Installation was scheduled for 11/24. When completed, there was no audio when using the cable box as the source through the receiver. Hector explained that he has seen this before and the fix was to replace the cable box. We did and it did not fix the problem. 11/27 - Chris from Geek Squad came to our home to trouble shoot. He initially called out the Samsung Cable Box again but after some discussion he then recommended that we replace the Denon AVR-S970h. 11/27 - I contacted Bestbuy Customer Support and scheduled the Denon replacement for Thursday 11/30. 11/30 - The Bestbuy Geek Squad did not show up to replace the Denon. Customer service can see the notes on our account and apologized that the appointment was not scheduled. My wife took the day off from work to be present for the Denon swap. 11/30 - We are continuing to talk to Bestbuy Customer Service to have the Denon swap occur. They offer more apology than action - very frustrating. I'm hoping that BestBuy will be able to schedule the new receiver soon. I purchased equipment and installation services from Bestbuy just so I could avoid this frustration. My assumption was that they would know what they are doing but it appears my assumption is wrong, I'd like to note that the Samsung Cable Box I have always worked using my older Denon receiver. So the cable box being at fault is unlikely. I'd also like to note that I used an HDMI cable directly from the Samsung Cable box to the new Samsung TV (Bypassing the new Denon) and video and audio both work. This would seem to isolate the problem to the Denon AVR-S970H. I'm completely frustrated with Bestbuy right now. HELP !!

The AV receiver setup was tricky and the Squad handled it quickly and accurately.

Every pleased with work and service.they hooked up everything as expected.they explained how to use the remotes easily.

The Geek Squad did a fantastic and quick job installing all the equipment. Highly recommend them.

I'm still working to get my system setup completed. Tech was able to get system partially working but not totally functional. Was not able to get system to work through my ISP box. I thought that I would be able to complete on my own but until today have not been able to get completely functional.

Excellent service and professional in every way. Highly recommend Geek squad to my friends and relatives.

Top quality for an inexpensive receiver. My previous one lasted seventeen years!

The technician was methodical, thorough, polite and effective.

The Geek Squad member did an amazing job adjusted the sub-woofer.

They did ok. Very hard to schedule. Took a while to figure it out. Tv not perfect and sometimes confusing.

The expert hooked up the wires correctly and connected the correct wires to the speakers. Works well now.

Rick was terrific. He managed to get all the speakers working without my purchasing anything else. Great job

works fine- the geek squad did a wonderful job in no time at all

Moved into my new house and needed my system set up. Technician was very efficient and explained everything.