Customer Ratings & Reviews

The install team did a great job on the install and instructing me on how to use it.

Geek Squad representative Leon was awful, never want that Geek again! After setting up my new Denon AVR, he kept telling me that my BluRay DVD player did not work and needed replacing when it worked just fine. He never even checked the rear surround speaker connections or wireless receiver either. Leon also said he could not reprogram my Harmony One Remote and to just buy another one which I did, and later returned it after I requested a second opinion. Geek Brian arrived a week later and programmed my Harmony One without any problem. Leon also rudely said he needed to leave multiple times,before completing paid for services. Despite being asked to tidy cables etc Leon left them a mess, which Brian the next Geek to arrive fixed along with other things Leon failed to finish to my satisfaction. I called to complain about Leon and requested Brian instead.

Great representative of the geek squad. Clean, polite, knowledgeable, good customer service. Explained everything to me.

Nice quick job, had it done very quick, but the remotes are not working quite right the way they were explained to me........

Scott of Sctt of Geek Squad is exceptional. Very competent and adjusts to unexpected issues. squaf

The guys installed the new receiver and hooked everything up. So far so good.

Good was completed quickly. Provided great service.

Great service and answered all questions. Would use them again

The geek tech rep did an awesome job installing my tv receiver in a reasonable amount of time.

Technician was timely and courteous. He had some difficulty with set up due to inadequate internet connection. However, speaker connections did not require internet connection and the sound was not coming out of the speakers as it should have. Another technician came and fixed the problem a few weeks later.

Amazing service! They came in and setup a new receiver and also gave me a detailed course on how to use it highly recommended

The guys did a good job. Jeff was particularly detailed and patient with my questions.

The guys hung the TV and connected the amplifier. They asked me about some preference s, were extremely polite and friendly.

Agents were knowledgeable and answered all my questions.

Great,,,,,,,,,,,,,,,!,,,,,,,,,,,,,l,,,,,,,,,,',,,,,!,',,,,,',,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,l,,,

Very professional, I now have an excellent sounding surround sound system!

Technician was on time, knowledgeable and efficient. Work was accomplish within one hour and I am completely satisfied.

Outstanding! Everyone was knowledgeable and could explain very clearly. Showed up days early.

The installers were great. Friendly and really knew what they were doing.

Best buy has very talented geek sqaud team. Free installation and quality service