Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2799 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,799 reviews
  • Rated 5 out of 5 stars

    Well Done

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy does it. Quick and thorough and I am loving the sounds I am now getting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean quick installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and very competent. Didn’t try to upswell me on other products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nish and Cyril are awesome. They both have superb customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great,,,,,,,,,,,,,,,!,,,,,,,,,,,,,l,,,,,,,,,,',,,,,!,',,,,,',,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,l,,,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad knows alot

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super knowledgeable and very friendly and quick to answer questions ,even from an old guy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad agent does not know what to do

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very disappointed with the service not from the agent point of view that was very nice but the issue that I am still having with this receiver . These agents do not know how to set up a surround sound system they are not trained they come out and turn on you tube and show how the sound it and tells me that is all working correctly and yet I am still having issues with the received it need it to adjust and calibrate which they did not do I have to call them two times and still not to my satisfaction and the return date is long gone . It might be an issue with the receiver but I will never know I cannot return and change to something else due to the return window is closed so I just spend $450.00 and throwing out because you agent do not know what to do . Very frustrated customer

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad didn’t disappoint!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted the tv to the wall and tied in the home theater. Perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Task done well and very helpful and professional a

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Victor is the best, very good and professional in his job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One BIG DEAL

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great product at a reasonable price and works really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior Geek Squad Techs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most knowledgeable tech I've ever encountered. Outstanding in every way. Both men were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got everything done in a timely fashion decided and conquered the work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad works hard to get it done

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician put in lots of time and effort in getting my components reconnected. Return visit needed to complete the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using Geek Squad fir about 8-9 years, lucky to pretty much have the same guys all the time…

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Got the TV connected but Disconnected Speakers!!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guy was in a big rush to fix the TV connection issue and was leaving when I found he had created another issue. After he was gone we discovered that he had disconnected part of our whole home speaker system. TOTAL FAIL AND NEVER AGAIN USE GEEK SQUAD.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped with my surround system. Professional and nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver and Speaker Installation!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad tech set up my Receiver and ran the wires to the speakers and tested everything. He was Great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hunter with the Geek Squad is great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected my receiver to tv and other devices and made sure everything worked properly before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service! They came in and setup a new receiver and also gave me a detailed course on how to use it highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad repaired receiver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents rebooted my surround receiver to get it working properly after it locked up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Added service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had new tv mounted and as total tech customer the geek squad reconnected my av system at no charge.

    I would recommend this to a friend
Sponsored