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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,781 reviews
  • Rated 5 out of 5 stars

    Geek squad knows alot

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super knowledgeable and very friendly and quick to answer questions ,even from an old guy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys were great

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding gentlemen, and knowledgeable. Awesome service, thank you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nish and Cyril are awesome. They both have superb customer service!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad representative Leon was awful...

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad representative Leon was awful, never want that Geek again! After setting up my new Denon AVR, he kept telling me that my BluRay DVD player did not work and needed replacing when it worked just fine. He never even checked the rear surround speaker connections or wireless receiver either. Leon also said he could not reprogram my Harmony One Remote and to just buy another one which I did, and later returned it after I requested a second opinion. Geek Brian arrived a week later and programmed my Harmony One without any problem. Leon also rudely said he needed to leave multiple times,before completing paid for services. Despite being asked to tidy cables etc Leon left them a mess, which Brian the next Geek to arrive fixed along with other things Leon failed to finish to my satisfaction. I called to complain about Leon and requested Brian instead.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great,,,,,,,,,,,,,,,!,,,,,,,,,,,,,l,,,,,,,,,,',,,,,!,',,,,,',,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,l,,,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly people who treated my product with care :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent mounted my TV and install all the device

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and install all the devices in an outstanding manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough job by Geek squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job putting together the AV receiver and associated connecting devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One BIG DEAL

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great product at a reasonable price and works really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad setup my a/v receiver

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job setting up the receiver to work with surround sound and Tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Toni

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great representative of the geek squad. Clean, polite, knowledgeable, good customer service. Explained everything to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior Geek Squad Techs

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most knowledgeable tech I've ever encountered. Outstanding in every way. Both men were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad repaired receiver

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents rebooted my surround receiver to get it working properly after it locked up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up multi channel

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional set up... great service.... knowledgeable... quick and easy set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are awesome

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using Geek Squad fir about 8-9 years, lucky to pretty much have the same guys all the time…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply pleased

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and did a complete job. No problems. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team did a great job. Best experience. Exceeded our expectations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Knowledgeable.....

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quick job, had it done very quick, but the remotes are not working quite right the way they were explained to me........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent workmanship by the Geek Squad. I am very pleased with their ability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver issues

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents verified my connections on the receiver and showed me how to access Wi-Fi radio.

    I would recommend this to a friend