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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2781 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or problems with their subwoofer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 2,781 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my audio equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed all my audio equipment. They were professional, clean and everything works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv and sound bar quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gary was meticulous and knowledgeable. He mounted tv and Sonos sound bar very efficiently. Professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys hung the TV and connected the amplifier. They asked me about some preference s, were extremely polite and friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he was very good however he did not program our tv remote so that it would wrk prior to leaving. now remote not working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a pleasure dealing with the tech. He was quite knowledgeable and very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected my devices that I had. Did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent install. The tech was very helpful and even solved some problems that were not part of the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew did a great install and I am extremely pleased with the outcome. Thanks Lucas!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sonos installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great, but not able to deliver all of the services promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV an AV system quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who hooked up my av and tv were very nice and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Professional installation by technicians and Best Buy should give them kudos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The team!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Very capable team. Always ready to help. Always have them close by to solve your home issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad came to set up my new tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were very professional when they came and knew exactly what to do ! Taking their time to show me everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Receiver for all devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and in-house setup service! Works well with old as well as new devices!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service for Installations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad always does a great job for me... They ensure everything is hooked up and working right! Love the service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The reps installed tv and sound system good result

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the reps did a great job in mounting and connecting all of my equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service! Geek squad they are pretty good on what they do!.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad works hard to get it done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician put in lots of time and effort in getting my components reconnected. Return visit needed to complete the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup receiver

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expert techs. Great services and support! Highly recommend this service to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great as always very professional took time to make sure I was happy with the installation

    I would recommend this to a friend