Customer Ratings & Reviews

Excellent product and in-house setup service! Works well with old as well as new devices!

Hello I’m writing to express my disappointment with the recent service experience at my home on Tuesday January 21, 2025. Unfortunately, the technician who arrived was unprepared and unwilling to complete the job effectively.    •   Upon arrival, he made excuses about tasks he couldn’t perform and claimed he couldn’t touch the camera, despite being reminded that his visit wasn’t related to the camera.    •   When asked, he seemed unaware of the purpose of his visit or what needed to be done.    •   He struggled to perform basic tasks like turning on the receiver and connecting it to the speakers.    •   He was unwilling to work unless my wife was sitting in the room with him, which felt unprofessional and unproductive. Overall, this experience fell far below the standard I’ve come to expect from Best Buy. The technician displayed no concern for whether we were satisfied with the service, and we’re now unable to operate our remote. I hope this feedback helps prevent similar experiences in the future. Please let me know how this matter will be addressed. We paid for this service. Sincerely, Reggie Kinsey

Prompt service and installation of a good product. Willingness to have me call back with followup questions

Total Tech guys quickly installed my JBL 5.1 sound bar with ease. They were clean and neat.

Great as always very professional took time to make sure I was happy with the installation

Excellent Professional installation by technicians and Best Buy should give them kudos

Agent was professonal, friendly and described the problem that he solved.

Part of the overall package we bought for install - coordinating with new all in one remote. Great investment.

Joel and his crew were great as usual. They have been here a few times and would recommend them to anyone

Zack was great, above and beyond service, then asked if there was any other unrelated tech issues he might help with.

Geek Squad set this up in a short time along with my TV and it looks great with no issues.

Helped with my surround system. Professional and nice!

Geek Squad tech and helper delivered, mounted, connected all devices and configured system.

The agents mounted my tv and connected my devices that I had. Did a great job.

Geek squad guy was very knowledgeable and did a great job. We are enjoying the work he did. Thank you!

Very helpfull. The guy who came is very thorough on what he does and he helped me to understand what he was doing.

Expert techs. Great services and support! Highly recommend this service to anyone!

Had 2 tv’s delivered and mounted on wall replacing previous mounted tv’s. Because I had a home theater system I had to pay $60 extra to be sure the new system would work properly with my existing Home Theater, Also no instructions about either TV’s were furnished, no introduction to this new 75” tv, thank you You Tube, when this service guy arrived the first thing I noticed he didn’t have any tools or equipment, then he looks around at my amp & speakers after playing with the remote changing channels & source connection then everything went silent & he tells me he didn’t know what was wrong & his time was limited so he’d have to leave but I could have another technician come fix it, this obviously inexperienced technician thought he was going to come in my house with a working system connected with optical fiber cable, tells me it was my outdated system that was my problem, I said my system was working fine when he came in my door & could he put everything back the way it was when he arrived, he continued to play with the remote control until I said can you at least connect the HDMI Cable I had purchased for this update but he continued to insist my Amp,Speakers & wiring all were my problem and I need to replace them ALL ! In closing my whole purpose was to make sure this NEW TV was correctly connected to my already working Home Theater System, after 20-30 minutes the sound came back on, I was done with this guy, I normally would have told him to get his tools and get out of my house once my system was working but I couldn’t do that because he didn’t have any tools.

The text that came in are fantastic. They did a great job.

Excellent job. We had everything set up in our theater with the proper speaker av setup