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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2052 reviews

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96%
would recommend
to a friend

Customers are saying

Customers have good things to say about the 11.6" Chromebook's ease of use, lightweight design, and long battery life. Many appreciate its affordable price and compact size, finding it perfect for various needs. While some experienced issues with screen quality and storage limitations, the overall user experience is largely positive. Positive feedback also highlights its performance for basic web browsing and quick boot times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,052 of 2,052 reviews
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Waste of money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This notebook worked fine up to the point the screen popped and the corner turned black and ran the color lines down the side. DO NOT WASTE YOUR MONEY!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My first Chromebook lasts more than 5 years.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceed expectations! Rock solid and highly recommended.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Excited but let down

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the last one on the shelf. My daughter was excited to get home and start playing with her new chromebook. We open it up and "Chrome OS is missing or damaged" shows up. After an hour of trying to restore it with a USB flash drive and a call to Google (who were fantastic at 10pm), they advised me that it was defective and I should return it. How sad. Our first Chromebook and we have a bad taste in our mouth. Disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 for my teenage daughters for homework. Within 7 months had to take one back. 2 months later both had LED light go out. I took to Geek squad they were very unhelpful and nasty. 9 months 2 bought same day are trash. I was given a quote of $ 249.45 each to repair a $150 chrome book?? They are garbage!! Geek squad in Boardman very unhelpful and insulting. Won't be going back to Best Buy or buying another Acer ever!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fast and easy to use, It's great for the price and I love how small it is to carry around!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the kids. No virus. No upgrades. No need to use your HD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop still works so I can't complain, facts.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Kids work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good chrome book for child starter daughter loved it

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 1 out of 5 stars

    Missing seabios

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the event that you want to install something else, you cannot. You HAVE to use crouton. Apparently none of the BayTrail chromebooks have seabios. There are some people working on making (unofficial) firmware images, but at this time I would not recommend it to anyone. More info here: https://wiki.archlinux.org/index.php/Chromebook

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won't run skyoe

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not told it won't run skype. I am not using Google to video call

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY - DOES NOT WORK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two the other day and tested them multiple time for the main intended use, hangout calls and they do not work. I've tried on multiple networks where other devices works with any combination of chromebook-phone-mac receiving and sending audio signal and it only works 1 out of 10 times. Almost always the communication from the chromebook is gibberish making this device completely useless. I'll be returning both to the store today Really disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Booted once - Merry Christmas

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It booted up once and now I'm getting a Chrome OS is missing or damaged error. Returning as soon as I can get back to store. This was a Christmas gift for my son so I'm really unhappy.

    No, I would not recommend this to a friend