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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1615 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the 15.6" Chromebook as easy to use and having a desirable screen size. Positive feedback also highlights its affordability and acceptable battery life, while some users note limitations in storage capacity. A few customers mention compatibility issues with certain software and the operating system's limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,614 reviews
  • Rated 3 out of 5 stars

    Works fine within its limits

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price point, but did not connect with Samsung TV as expected. Likely works well for other applications, but needed it primarily for TV connection/power point and other displays.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slow and Not Best for College Students

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a lot of things I couldn't do on this computer in regards to my assignments, I definitely wouldn't recommend this for a college student.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too complicated for older people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like this computer.it was very complicated to get started up.it was a present for my sister who is 73 years old.and we couldn't use it we returned it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    DO NOT BUY

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got it today and I hate it. I generally don't like chromebooks but I decided to get it because I wanted something to use for school that wasn't overpriced and I thought that at the very least that it would be fast. It was super slow and I'm so dissapointed in this purchase. If you're looking for something that is fast do not buy this. Not to mention the display of this laptop is HORRENDOUS. I don't know how this got over 4 stars if I were you I wouldn't buy this.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Eden,
      We are sorry to hear you are unhappy with the performance of your Acer Chromebook. This is not the experience we want our customers to have and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=555c8bd7dc4335b5c493fb486f7c0ae25619d2cf
      We appreciate you taking the time to write this review.
      Regards,
      Acer America acer

  • Rated 3 out of 5 stars

    Chromebook as for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chromebook is alright, but the scroll is alittle hard maneuver it doesn't respond very well. Overall it is alright, but wouldn't buy it if I had known .

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Isn’t compatible with half the programs i need... description was vague, almost misleading. This product is useless.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear AllNewEverything,
      We are sorry to hear you are unhappy with your Acer Chromebook. Chromebooks are different from standard laptop products in that they are designed to be used primarily while connected to the Internet, with most applications and documents living in the cloud. Because of this they don’t have much for on board storage but they also are not expensive either. Chromebooks run off apps like an Android phone or tablet so you cannot download and install applications or .exe files. If you need to use third party software applications that must be installed on the computer, a Chromebook is likely not for you, where a Windows laptop would suit you better. With that said, we would like to assist with your questions and help you get your issues resolved. If you are located in the US or Canada please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=59409a2b81e7466df50b62cbda0a4d09158963f6

      We appreciate you taking the time to write this review.
      Thank you
      Acer America acer

  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great for beginner or casual users

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, if you're expecting blinding speed from this Acer Chromebook 15, you'll be sorely disappointed. This Chromebook has a Celeron processor inside, so the lack of speed shouldn't be a huge surprise or disappointment. This would be great for a novice user, or a user on a budget. Particularly if your primary computing needs are web browsing, emailing and writing short documents. In terms of web browsing, be advised that busy web pages take a few seconds longer to load. When I booted this Chromebook for the first time, I was up and running in hardly any time at all. This Chromebook boots quickly! Open the lid, enter your password, and you're up and running. You are spared the annoying 1 to 3 minute PC loading time. If you have a Gmail account, as soon as you log in, all of your Google Chrome settings, browser favorites and stored passwords are automatically transferred over from any other device you've been using. I don't think it's ever taken so little time to configure a new computer. A nice feature with Chromebooks is its built-in anti-virus software; it updates automatically every day after you've logged in, to keep your protection current. It auto updates the system every 6 weeks to keep your OS current as well. There are two USB 3.0 ports and an HDMI port. After I fully charged the battery, the power indicator informed me that I had about 12 hours of battery life available. That'll work! Like most users, I've gotten use to touch screens. Well, you're out of luck here, folks. You'll have to use your mouse or the touchpad to navigate the screen. Also, there's no 'delete' key, which is only a minor irritant that probably only affect a small group of users. One pretty neat feature is the search key on the keyboard. When pressed, it opens a search window on the screen, with several available apps below the search input line. This Chromebook offer its own, limited version of business apps, including: Google Docs (word processor), Google Sheets (spreadsheet) and Google Slides (presentation software), and several other apps. Those productivity programs are browser-based, and relatively short on bells and whistles, but they're free, so..... This Chromebook is definitely not for power users, but it could be just right for the sub-casual user with minimal needs or a minimal budget. It's lightweight, yet it feels pretty solid. The price point is friendly, so it'll make a nice gift; you'll look like a boss! Taken at face value, it's decent device that should get the job done.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bulky and keyboard is awkward... Performance is ok and don't expect to be able to use MS Office documents except to download viewers.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Low cost but will need another one in the future.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal for the money but not a great computer overall. You’ll end up having to get a new one in the future.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Does what it says

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for school it does what is intended. Only problem is my school requires a bunch of Microsoft so. Returned it to get a real laptop

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worked fine for me, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my father in law. Worked fine for me, but too much of a change for him to get used to. Ended up having to get him an HP laptop.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay Chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't have Linux to play Minecraft but the video upload quality is better than my other Lenovo chromebook and it charges my phone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good price for a Chromebook

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good build quality. Green line at the bottom of the screen after two days. Returned for a different model.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not exactly what I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a CHROME BOOK. I wanted something for writing a book. Unfortunately, it did not have Windows 10 and I was unfamiliar with GOOGLE BOOKS. Also, I bought a wireless mouse and keyboard. Unfortunately, the H and the C do not work without having to fidgett with both chromebook and keyboard. I feel sometimes I made a mistake buying the Chromebook when I didn't understand what it did or didn't allow me to do.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Drpepprman,
      We are sorry to hear you are unhappy with your Acer Chromebook. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=bf1ffb0fec74f88c673f4cc5de72b77b48d99163

      We appreciate you taking the time to write this review.
      Thank you
      Acer America Acer

  • Rated 3 out of 5 stars

    Okay device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If trying to work like a blog or a YouTuber to edit videos. This is a no go. Other than that it is overall an okay computer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 2 out of 5 stars

    Laptop is good for the money

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for the price. Nothing too Fancy about this laptop.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was okay for the price. I ended up returning it because it doesn't have a CD slot and it was a little bit slow

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bought for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a real fan of the chrome set up and it’s different for anyone who is not use to the standard way of computers

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I likw the computer but don't like that it doesn't come with a CD slot or has the data entry numbers on the side.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    SO FAR SO GOOD, GRANDSON USES FOR HOMEWORK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GRANDSON IS ONLY 11 AND ONLY USES LAPTOP FOR HOMEWORK ON SCHOLASTIC SITES SUCH AS LEXIA, IREADY AND XTRA MATH.

    I would recommend this to a friend