Customer Ratings & Reviews

It's ok not what I expected. Its is more like a big android phone

First purchased on Black Friday, by mid-December chromebook wouldn't turn on and wouldn't charge. Exchanged it for a new one. New a 1 1/2 month later, same thing it won't charge or turn on. Will be returning for refund now.

Absolut Trash. I purchased these and 2 other chromebooks after and it is a complete waste of money. I have had to purchase other laptops for all four of my kids because these things just constantly crash. Do not waste your money.

I didn’t like this product the doesn’t have anything exited

I purchased this laptop 3 weeks ago and it has already mysteriously gone out on me. It worked fine for a few weeks of using it only 3 times a week and now my screen is just a bunch of lines. It appears as if something has gone out inside of the screen. Very disappointed.

I cannot install Microsoft word! This sucks!!!!!!!

I got it 9 months ago, around a 2-3 weeks ago the screen started messing up and it got fixed it but now it just wants to blackout and it does out quickly. Especially since I'm a college student I need it to work when I need to work.

Don’t buy it didn’t even last a year it didn’t turn on So we bought a new charger thinking that was the problem and it wasn’t already took to the hazardous recycling center

Well all I have to say I'm glad I bought this chrome book from best buy . Had it 2 weeks and it died no screen no light no nothing . Brought it back and they gave my money back .minus the charge that I forgot in my den .

Chromebook wasn’t compatible with Office 365. It rejected my flash drive. It wouldn’t acknowledge my wireless mouse. I was at the mercy of Best Buy everyday after my purchase. I returned my Chromebook and got an HP. So HAPPY!!!

So it's my first rodeo with a Chromebook and I've got mixed feelings on how I like it. Overall it's a nice basic laptop. It's got a cam at the top of the monitor like most laptops and although I have tested them, there are what appear to be 2 nice size speakers on either side of the keyboard. Since I mention keyboards,so far this one is lousy. It feels offset to the mousepad, like I'm forced to have my hands right of center. Nothing seems to be where my fingers want to go. When I want to backspace, I get a bunch of equal signs. The spacebar isn't very sensitive, I have to smack it with my thumb or my words are all together and then it's back to the equal sign problem. As for the OS. I use a lot of windows programs, so this isn't going to work for that. The battery life however makes this a great machine for taking to school and using Microsoft Office products and surfing the web. It'll be great to have in the den and pick up when I want to search for something. Also it will be great for email, facebook and those quick items you want to do online, but will forget about if you don't do them right now. As I type this, the keyboard is getting better. I still have letters not working and the space bar issue, but my fingers are finding most of the keys and hopefully with use it will be usable. I still prefer my Windows Acer laptop's keyboard over this one and I don't see that changing. All in all, this would be a good laptop for a student not needing Windows or MacOsX. Oh and that search key next to the a is a pain in the rear.

Salesperson represented that the processor on this chromebook was no faster/slower than the high-priced model. Turns out this isn't true, there are times the chromebook is VERY slow. Not happy.

Warning We're sorry, but this item is no longer available for same-day shipping. You still might be able to pick it up today at a Best Buy store. or you can choose a new shipping speed

This computer is super slow so complicated a true waste of money. I bought this one brand new and it's so dang slow.

Really simple from box to setup. Took less than 5 minutes. Connected to Wi-Fi and was up and running. Does not come preloaded with all the useless apps peppered all over the homepage. It gets the job done with google docs. Operating system runs very smooth and is quite responsive. Good Battery was able to use for several hours and stand by power before having to plug it in. Pretty lightweight and easy to take on the go.

For most people nowadays, their use of computers is based on services on the Internet and for a good reason. You can not only do all your purchasing but also write your documents, spreadsheets and everything else online. Including basic photo and video editing. If you fit the above description, this Acer Chromebook is a great value. Usually, I would not recomend any computer with an intel Celeron if you were running regular destop applications but for a Chromebook, it works really well. In my tests, starting-up, internet and screens responses were very fast. Netflix was surprisingly smooth and lag free. Screen resolution is not very high but it is bright and clear. The speakers were a surprise to me considering this is a Chromebook because they are actually better than the ones that come with many high-end laptops. It doesn't have a touch screen but the touchpad is comfortable and responsive. Two USB 3 and HDMI ports as well as an SD card were also surprising for a budget laptop. Unless you are a heavy photo or video editor or a big gamer that require desktop applications, this laptop will probably do everything you need from a computer at a fraction of the cost. Since I'm in the heavy editor and gamer category, I'll have to also spend some time with my desktop computer but for everything else, this Acer Chromebook meets my needs as it should for many people.

Screen broke after not even three weeks! Something inside was defective but they wouldn’t fix it because the screen wasn’t under warranty. Never will I buy another acer.

I like the price point of this Chromebook - it's low enough in cost to be accessible to those with smaller budgets, while still delivering the Chrome experience. The device is speedy and works well - I never ran into any issues on that front. It is aesthetically pleasing to the eye. Furthermore, the keyboard is fantastic - great key travel and very accurate (better keyboard than my 2017 MacBook Pro, to be honest). Now, where the major downfall is with this Chromebook: the screen. You must be looking straight on to see everything clearly - look at it from an angle and it's difficult to make things out. To me, this is almost a dealbreaker and definitely takes away from the other positives of the device. Honestly, it feels like a device from the early 2000s screen-wise. All in all, it's a good entry-level Chromebook. It is a solid device, and hits on all categories except the screen (a big one) - if you can look past the screen quality, I definitely recommend this Chromebook.

The Acer - 15.6" Chromebook is a solid entry for the price and runs the Chrome OS very well. The speakers are great for watching videos and movies. For music, the lack of a strong bass is more noticeable. The screen is adequate. The build is sturdy for being mostly plastic, but the size is a bit daunting with a wide bezel. That means it feels less mobile even though it's not quite as heavy as it looks. The addition of the HDMI port is a plus. Remember that this is a Chromebook. It will handle Google apps and programs very well. It's great for browsing, handling email & social media, viewing photos, and watching videos. It will handle creating basic word-processing documents, simple presentations and other light-to-medium tasks. It's not made for producing feature-rich, media-instensive files. All-in-all, this is a very solid product for the price-point. Especially if you're familiar with the boundaries of the system and it's intended usage.

Speaker died 9 months after buying, no way to replace. Best buy doesn't work on Chromebooks, they tell you to call someone else.