Customer Ratings & Reviews
- Model:
- XC-840-UB11
- SKU:
- 11925912
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Don't buy this!! It's a piece of junk
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This desktop is very poor quality. It keeps freezing and crashing. I haven't had it for a year. It's been into Geek Squad twice, they kept it for a long time, said it was ok, but I noticed it crashed on them when they returned it. Phooey. Don't buy it. It's a waste of money.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear JanetD,
Thank you for taking the time to leave a review on your Acer Aspire PC. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
USELESS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useless since it lacks CD/DVD drives. I will probably give it away
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Ralph,
Desktop and laptop computers without optical drives is more common because of the decline in demand, the rise of digital alternatives, and the need for more compact designs. Manufacturers can reduce costs, save space, and create thinner PCs by removing the drive, which is no longer a necessity for most users who download software and stream content. You can add a DVD drive to the Acer Aspire XC-840-UB11, either by installing an internal one or by using a compatible external USB drive. Since the model does not come with a built-in optical drive, you will need to purchase a slim SATA internal drive or a USB external drive to add DVD functionality.
We appreciate you taking the time to write this review.
Regards,
Acer America
what title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is either installed wrong or is defective. The screen blacks out and I have to restart, it is slow to log on and it is programed to got to the internet when I turn it or or when I am in Word or looking at settings
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Sandra,
We are sorry to hear your Acer Aspire PC is not functioning properly and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Slow and confused!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow. Terrible. I am always having some type of issue with this machine. It was cheap but it just freezes up for no reason.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Jim,
Thank you for taking the time to leave a review on your Acer Aspire PC. We are sorry to hear that the product is not meeting your expectations in some areas, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Unusable Computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It completely broke down on Wed Aug 5! I bought it at the end of May, not even three months ago. I am very dissatisfied.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear ErnestMims,
We are sorry to hear your Acer Aspire PC is not booting/functioning properly and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Old geezers need printed manuals
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price but how do i add Microsoft 365 from old computer
I would recommend this to a friendBrand response from TeamAcer
Posted .Dear Tvwatchers,
Paper manuals are no longer available for the Acer computer products, but they are available online on our support page here: https://www.acer.com/us-en/support/drivers-and-manuals. Enter the serial number or SNID of the PC located on the back or side of the system. Here are some steps on how to install Office 365 on another computer, that you might find helpful:
Here are some steps to install Microsoft Office 365 on another computer:
Go to office.com/setup
Sign in with an existing or new Microsoft account
Enter your product key to redeem it
Click View Account
Click Office Apps
Click Install Office under Office Apps & Devices
Follow the directions on the screen
Restart your computer
Open a Microsoft 365 application, like Word, and sign in.
If you need assistance with your Aspire PC, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Acer Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased computer not working after 29 days. Screen goes blank after 10 seconds, constantly, not bale to use it.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Brenda,
We are sorry to hear you are having trouble with your monitor going blank during use. You might try a different cable and possibly if you are currently using an HDMI cable, try using a DisplayPort cable in the DP port instead. If this did not work or you need help with this, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products. We appreciate you taking the time to write this review.
Regards,
Acer America
Home PC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs okay but wont connect to my printer via Blutooh or wifi...
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear MyGrip,
We are sorry you are having trouble with the Bluetooth and wireless on your Aspire PC. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
ACER Junk
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk..................................................
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear DanielH,
Thank you for taking the time to leave a review on your Acer Aspire PC. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Unacceptable desktop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a brand new product and this product was a used product and came program with a password. Unacceptable.
No, I would not recommend this to a friendJust don't (gaming).....
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its so bad for gaming its sad i cant even run ROBLOX. ive been scared to even try Minecraft as soon as i get the money its going into the trash
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Rare,
We are sorry you are unhappy with your Acer Aspire PC. Based on your comments you are needing a PC that will play graphic-intensive games. This PC is not considered a gaming computer as it has 8GB memory and onboard graphics. When choosing a computer to run games such as Roblox or Minecraft, we recommend you check the system requirements of the game and compare to the specs of the PC you are looking to get. Our gaming systems are the Predator Orion and Nitro models which can be viewed here: https://www.acer.com/us-en/desktops-and-all-in-ones/gaming#
We appreciate you taking the time to write this review.
Regards,
Acer America
poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor instructions still can not find where to plug in my printer and speakers. really cheap keyboard. has no recovery disk.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear mikes52Chevy3600,
We are sorry you are unhappy with your Acer Aspire PC. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience and get your devices connected. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
bad computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very slow computer would not get this one at all. just does not run well
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear GinaB,
Thank you for taking the time to leave a review on your Acer Aspire PC. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Don't buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had 20 days and it went down toke it to bestbuy said it wasn't under warranty. Had 15 days to bring it back. Now had to send it back. The may be able to fix it
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Mary,
We are sorry your Acer PC needed repair. You don't mention who you contacted, but if you contacted Acer support and shipped the PC in for repair, we will get this fixed, tested and shipped back to you as quickly as possible. If you need to warranty updated to show your purchase date, please contact Acer at 866-695-2237 and they will be happy to update that information for you. We appreciate you taking the time to write this review.
Regards,
Acer America
bad purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No longer have it. It didn't work in my apartment.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Jimrita1,
We are sorry to hear that you decided to return your newly purchased Acer Aspire PC. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Wrong choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not have enough USB ports for my needs. Had to return. Bought a HP Computer at the store, excellent choice.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Douglasl,
We are sorry to hear that you decided to return your newly purchased Acer Aspire PC. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Reasonable price - OUTSTANDING Customer Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a Christmas present that I asked for from the kids. Setup to wi-fi and all the rest was easy and fast. For my uses - surfing the net - a little publisher and word processing and some other minor (read: not high end for speed or resolution) programs. However . . . a couple months ago, the Desktop stopped working after attempting to upload a windows OS monthly cumulative update. I contacted Acer's customer support and after accomplishing all the troubleshooting/resolution steps it was still not working. Acer acknowledged the warranty and provided instructions for packaging and mailing the desktop to their repair facility. Oh, and a shipping label at no cost to me. About 10-14 days later I received the repaired Desktop and it's been working fine. I give high marks to ACER not only for a good desktop at a reasonable price but as much for standing by their product with outstanding service.
I would recommend this to a friendMy Acer Desk Top
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Acer computer may have had a low price, but delivers top quality function and is exactly what I needed. It’s better than the HP I used before. A drawback is no disc drive. However, its bringing me into the 21st century with thumb drive. Danielle, my sales person, knew exactly what I needed in this economically priced desk top. A very good purchase!! Money well spent.
I would recommend this to a friendNo regrets
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend this for standard computer needs such as internet browsing and document creation/editing. I needed to replace my Dad's old computer which crashed. This was a great plug and play option. We had it up and going without any issues. We didn't need the wifi card, but I thought that was a very nice addition that allows the location of the tower to be placed anywhere.
I would recommend this to a friendEasy setup and budget friendly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup and love the SSD. Its also budget friendly for the hardware inside.
I would recommend this to a friend