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Customer Ratings & Reviews

Your price for this item is $165.00
The comparable value price is $299.00

Customer reviews

Rating 4.6 out of 5 stars with 507 reviews

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  • Battery Life

    Rating 4.7 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 507 reviews
  • Rated 2 out of 5 stars

    Pixel issues within 6 months of use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was affordable but after 6months the pixel gave out. We only use it for homework 3 days of the week, so it was unfortunate to have to buy another laptop.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Woodeline,
      We are sorry to hear your Acer Chromebook is showing dead pixels and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Rated 3 out of 5 stars

    You're only a guest, not the owner.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forces you to put your private imformation If you don't, it only lets you log on as a guest.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for business use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I had no complaints of the laptop, however once I started to use multiple pages for my business it started glitching and not letting me do the work it would crash a lot!

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Hello MariaO,
      Thank you for taking the time to leave a review on your Acer Chromebook. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Nice entry-level Chromebook by Acer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Acer Chromebook 315 15.6" HD Laptop with Intel Celeron N4500 is a nice looking, quality Chromebook, but temper your expectations. This is an entry level and budget friendly model. Basically, a Chromebook is optimized for working in the cloud. There is little storage space on the laptop itself - limited to 64GB, so you can see where cloud storage would be necessary. The RAM is limited to 4GB and I understand that cannot be upgraded. This is not the laptop you would want to use for heavy multi-tasking. Overall, this is great for browsing the internet, email, and streaming activities. If you are coming from a Windows PC, it is a relatively simple switchover to Chromebook. Personally, I am used to using Windows based devices so with this, of course, there is an adjustment to the Chrome OS. Windows programs cannot run on this, but there are some workarounds if you are willing to do that. Also, you are able to access and use Microsoft 365. Ideally, if you need to run Windows based programs, you would want to get a Windows PC. Chromebook runs on the Chrome Operating System - it is Google based which means it is set up to run all of your typical Google apps such as Gmail, Photos, Google Docs, etc. Thankfully, I am familiar with Google, so it makes the adjustment easier. Physically, this laptop is a good size at 15.6". It is the typical silver I see so often. It does have somewhat thin bezels which provides more screen area and to me, makes it look better. The keyboard is not backlit, but the wonderful thing here is that the keyboard has a numeric keypad! It is small but absolutely useable. That is such a convenience for me. It has an anti-glare screen which is nice. This has a nice size touch pad which is responsive. The resolution on this is Full HD 1920x1080, but, frankly, the resolution is lacking. No matter the adjustments I tried, the resolution is just not good. In order to get somewhat better contrast, I had to turn up the brightness very high and doing that made it difficult on my eyes! I was streaming an animated film and the picture provided was not crisp the way I would expect an animated movie to be. Connectivity-wise, this laptop has 2 USB-C and 2 USB-A ports, a micro SD card slot, headphone input and a place for a laptop lock. There is no HDMI port here, but you are able to cast or use a USB-C to HDMI adapter. The WiFi is good - it connected immediately for me and never has dropped. Streaming was not choppy nor pixelated. The battery charges quickly, which is good because at full charge it will last only up to 10 hours, about one day. I would just leave it plugged in except for travel and short-term use. It is quick to start from being "off". There is no real lag when going from one task to another. Upon signing into Google, I had immediate access to all of my Google files - mail, photos, documents - everything. Overall, the Acer Chromebook 315 15.6" Full HD Laptop with Intel Celeron N4500 is a budget-friendly entry into the world of Chromebooks. This would be great for homework, email, and definitely working in the Google realm. It is fairly easy to learn to use and just works well. Know that the end of use for this one is June 2031 - after that time, updates will no longer be provided. I would recommend this to anyone searching for a Chromebook, with the caveat that this is entry-level.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Box came damaged just like every other package I order it's like the delivery company has a problem with my neighborhood where they just hurry up and toss packages on porch with no care in the world

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pay a little more and get something better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know this is just a base level Chromebook. But very slow. Too slow.. had to return it

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Monda,
      We are sorry to hear that you decided to return your newly purchased Acer Chromebook. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.

      We appreciate you taking the time to write this review.

      Regards,
      Acer America acer

  • Rated 1 out of 5 stars

    Right side of keyboard stopped working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am expecting a refund. This worked well for a few weej then suddenly the right side of keyboard no longer worked.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Lauren,
      We are sorry to hear that you decided to return your newly purchased Acer Chromebook. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should change your mind and decide to keep your product and need assistance, please contact our support team at 866-695-2237, chat or social media, and we will be glad to help.

      We appreciate you taking the time to write this review.

      Regards,
      Acer America acer

  • Rated 2 out of 5 stars

    Don't recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not a great laptop. Very slow and I have been experiencing glitches

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Dbg12,
      Thank you for taking the time to leave a review on your Acer Chromebook. We are sorry to hear that the product's performance is not meeting your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Rated 1 out of 5 stars

    Annoyed Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been waiting for my laptop for two weeks now. Only I keep getting is “package delayed” no more info giving when I inquire

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Schy,
      We are sorry to hear you never received your Acer Chromebook. We suggest you contact the reseller directly to inquire about this; they will be best able to help you with your order. If you should need technical assistance with an Acer product in the future, please contact our support team at 1-866-695-2237 and we will be glad to help. We appreciate you taking the time to write this review.
      Regards,
      Acer America acer

  • Rated 1 out of 5 stars

    No scroll bars

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are no scroll bars to check email on yahoo.com

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Not seeing a scroll bar on Yahoo Mail within your Chromebook's browser might be due to a few reasons, including browser settings, website design, or accessibility features. You can try enabling the scrollbar in Chrome settings, disabling extensions, or checking for accessibility features that might be hiding the scrollbar. We also suggest you post your question on the Acer community forum at community.acer.com. This is a very good peer-to-peer forum for questions and answers on Acer products. acer

  • Rated 1 out of 5 stars

    Touchpad doesn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touch pad didn’t work and couldn’t attach an external mouse either

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear FcvedsC,
      We are sorry to hear you are having trouble with connecting a mouse and working the touchpad on your Acer Chromebook, and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Rated 1 out of 5 stars

    dont waste ur money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    way to slow couldnt download the "free" secutiry app that came with it

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear PeterB,
      We are sorry to hear you are having trouble loading an app onto your Acer Chromebook and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Rated 1 out of 5 stars

    150 for a reason

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this brand new and it lags when typing and opening new browser tabs. Truly the epitome of disposable laptops

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear LilyB,
      Thank you for taking the time to leave a review on your Acer Chromebook. We are sorry to hear you are having some trouble with typing etc, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Rated 1 out of 5 stars

    Zero help from Best Buy, yet again.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to return this unit. Store would not allow. Wouldn’t allow store credit either. Done using Best Buy.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Chromebook, but No Touchscreen

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Acer Chromebook 315 is very nice!! The large screen has a beautiful display and has a lot of vibrancy, the sound quality is very nice compared to most other chromebooks, the track pad works very well, and the keys are spaced out perfectly, helping to ensure that typing is effortless and smooth. I also appreciate how lightweight the laptop is, as well as the case it comes with. These two things make it easily transportable, and allows for you to be able to work with it pretty much anywhere. The charging cable is pretty long and easily collapsible and charges it very quickly. The camera is also surprisingly good. While it doesn’t compare to an actual camera or a phone, it is pretty high quality in comparison to most chromebooks. The setup process was very simple and easy to understand, and there are lots of different customization options when it comes to both the display and personalization. Overall I would give it about a 4 to a 4.5, simply because the lack of a touch screen is a little inconvenient and the overall size makes it difficult to fit in the average bag/backpack, however besides that it works well, has wonderful battery life, and has a stunning display.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Chrome book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of pointless device, a cell phone is better, wasted my money.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Hello GregoryM,
      Thank you for taking the time to leave a review on your Acer Chromebook. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Rated 1 out of 5 stars

    lappy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    system is very slow. hard to access thing,taking long time than usual,

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear VenkataakhilreddyD,
      A slow and laggy Chromebook can be caused by various factors, including too many open tabs, outdated software, excessive extensions, and network issues. To improve performance, consider closing unnecessary tabs, clearing the browser cache and browsing data, and updating ChromeOS. Additionally, uninstalling unused apps and extensions, and checking your internet connection can also help. If you need help with this please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.

      We appreciate you taking the time to write this review.

      Regards,
      Acer America acer

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Ultra Light 15" Chromebook, Ideal for Work/School

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Acer Chromebook 315 is a 15" Full HD Chromebook that looks smarter, feels lighter, and is incredible value if you are in the Google ecosystem (Gmail, Docs, Drive). In my case, it was more than powerful and fast enough for a weekend long editing session of shared 150+ page Google Docs document for a college assignment, with multiple collaborators - making it perfect for work or school. What's in the box - Acer Chromebook 315 15" - USB C Charger - Denim-Feel Carrying Case - Instruction Leaflets Look and Feel Acer call the color "sparkly silver" but it's very much the normal silver you see on most laptops. So if you're worried it's glitter silver, it's not :-). What really strikes you when you pick it up is how light Acer 315 is, it's kinda of amazing that a 15" laptop can be this light - it's lighter than my 13" Windows laptop I use for work, which is mind blowing! Design wise, it has a very fruit-company like design, a large touchpad with no mouse buttons, there's a full numeric keypad, keys have a slight texture but are not backlit, display is 1080P and full HD - so sharp. I love that there are 2x USB A and 2x USB A ports, 1 of each on each side. There's also a headphone jack and a microSD reader. There's no fingerprint reader. Setup Setup is easy, plug in, turn on. The included USB C power cable is long. First use, after setting up WiFi took about 15min as it had update to latest version of Chrome OS. After that, it was a simple case of logging in with your Google credentials, set a PIN, and away you go! In Use - Speed and Battery Life The Acer 315 uses an Intel Celeron processor. This is ample for Chrome OS and you can still enjoy some basic games, and it's more than powerful enough for Zoom and Apple Music. There was no stuttering when I had multiple taps open (Google Docs, Google Slides, Gmail, Meets, and music in the background). I'm not sure about battery life, as I was using this corded on my kitchen table, but Acer rates the battery life at 10 hours. This is more than enough working in the morning, a break for lunch and a recharger, then a full afternoon of work. What's to love about the Acer 315 I love the lightweight. Still messes with my head that it's so so light. The screen size is great, I feel you can truly be productive on a 15" laptop. The included denim feel case is a nice tough, makes the Acer feel more premium. What would make it perfect. At this price point, it's hard to complain. A fingerprint reader would be nice - as at 15" screen size, I feel the laptop would make a great home laptop for sharing. I also prefer a fingerprint reader for security than a PIN. Otherwise, definitely worth buying and a great value if you're all in on the Google ecosystem.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just do your research before purchasing, it doesn't have most features you need

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear DaliahL,
      We are very sorry to hear that your newly purchased Chromebook did not meet your expectations. We are constantly working to improve the designs and appreciate hearing directly from customers what they need and expect out of a product. We don't know what features you were looking for, but if you need any assistance with your Chromebook, don't hesitate to contact our support team at 866-695-2237 so we can help.

      We appreciate you taking the time to write this review.

      Regards,
      Acer America acer

  • Rated 1 out of 5 stars

    crap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    crap, do not buy ! if i knew how bad it was you couldn't even give to me.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear KeithK,
      Chromebooks are different from Windows laptop products in that they are designed to be used primarily while connected to the Internet, with most applications and documents living in the cloud. Because of this they don’t have much for on-board storage but they also are not expensive either. Chromebooks run off apps like an Android phone or tablet so you cannot download and install applications or .exe files. If you need to use third party software applications that must be installed on the computer, a Chromebook is likely not for you, where a Windows laptop would suit you better. If you have questions on using your Chromebook please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.

      We appreciate you taking the time to write this review.

      Regards,
      Acer America acer