Customer Ratings & Reviews
- Model:
- CB315-3H-C69K
- SKU:
- 11981330
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started glitching with a month or so . I barley use it but everytime I do there are extra windows popping up
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Hello MakiyaH,
Thank you for taking the time to leave a review on your Acer Chromebook. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Bought wrong
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was a laptop. It does say Chromebook that I now see but it also said laptop. Will be returning.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Richard,
Chromebooks are different from Windows laptop products in that they are designed to be used primarily while connected to the Internet, with most applications and documents living in the cloud. Because of this they don’t have much for on-board storage but they also are not expensive either. Chromebooks run off apps like an Android phone or tablet so you cannot download and install applications or .exe files. If you need to use third party software applications that must be installed on the computer, a Chromebook is likely not for you, where a Windows laptop would suit you better. We hope this clarifies and we appreciate you taking the time to write this review.
Regards,
Acer America
Abysmal
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely awful. Can hardly run anything without loading forever or lagging. Not at all worth the money.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear JMCL,
Thank you for taking the time to leave a review on your Acer Chromeboojk. We are sorry to hear that the product did not meet your expectations in some areas, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
No HDMI port.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Chromebook has no HDMI port. That made this device an immediately returned item.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Joe,
We are sorry you returned the Chromebook because it does not have HDMI ports. If your Chromebook has a USB-C, then you will need a USB-C (male) to HDMI (female) Adapter. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Extremely slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow, can’t hardly do anything with it. Had to do a paper for school on it and even just typing had a ton of latency.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear AlexanderL,
We are sorry to hear you are unhappy with the performance of your Acer Chromebook. There are several reasons slowness or lagging can happen, but you can check these points to see if there is an improvement:
1. Close your running apps, programs, and windows. Sometimes, having too many things running at once can slow down your Chromebook.
2. Check for updates.
3. Perform a factory reset (Powerwash).
If you do not see any improvement after doing these suggestions, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
bad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.laptop is not functional, ive been attempting to get a refund but it’s on a payment plan so idk what to do next.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear MarqueseH,
We are sorry to hear your Acer Chromebook is not functioning properly and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Very basic, heavy computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is too big and bulky. The speed is also an issue when writing and talking on video chat. There are better options out there.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear KandaceC,
We are very sorry to hear that your newly purchased Chromebook is not meeting your expectations. We are constantly working to improve the designs, and appreciate hearing directly from customers what they need and expect out of a product. We have sent this feedback to our product development teams for review. If you need any assistance with your Chromebook, don't hesitate to contact our support team at 866-695-2237, so we can help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Horrible laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 3 months. The motherboard went out. Do not waste your money. Now I have to buy a new one and I'm out $150
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear NatG,
We are sorry to hear your Acer Chromebook is not booting/functioning properly and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not turn on, so returned no other options available. Geek squad me told they had a lot complaints with this model. Do not buy
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear that you decided to return your newly purchased Acer Chromebook. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandkids like them for school but it just wasn’t for suitable me.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Hoyt,
We are very sorry to hear that your newly purchased Chromebook did not meet your expectations. We are constantly working to improve the designs, and appreciate hearing directly from customers what they need and expect out of a product. We have sent this feedback to our product development teams for review. If you need any assistance with your Chromebook, don't hesitate to contact our support team so we can help.
Regards,
Acer America
Slow and bad experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Things wouldn’t load or redraw. Returned it.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Rich,
We are sorry to hear that you decided to return your newly purchased Acer Chromebook. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Bull
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy cant log on hotel internet because of Acer Customer service sucks
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear SebastianH,
We are sorry to hear you are having trouble with the wifi on your Acer Chromebook and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Worthless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't even work!!! Won't load a single thing. Most horrible waste of money.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear KelseyG,
Thank you for taking the time to leave a review on your Acer Chromebook. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Bad experience n service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke n also the people wont take it back and the store refused it 3 times
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear DanH,
We are sorry you are unhappy with your Acer Chromebook. If your Chromebook is in need of repair for a hardware defect, this is covered by the one-year manufacturer's warranty. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
DO NO BUY THIS LAPTOP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible computer do not buy if I could give zero stars I would
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear JasC,
Thank you for taking the time to leave a review on your Acer Chromebook. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Hate it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is very limited in storage space. Dont think you are going to save a lot of files here.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear AnnetteW,
Chromebooks are different from Windows laptop products in that they are designed to be used primarily while connected to the Internet, with most applications and documents living in the cloud. Because of this they don’t have much for on board storage but they also are not expensive either. If you need more storage we suggest using Cloud Storage or external USB storage.
If you should need assistance with your Chromebook in the future, please feel free to contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
- Pros mentioned:Ease of use, Price, Screen size
Your family needs this!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Chromebook! The size is great, the price is great, it’s very very fast and simple to use!
I would recommend this to a friend - Pros mentioned:Price, Screen size
Very happy with my purchase! Would make nice gift!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very good deal for the price. I understand it gets Chrome updates for 5 years. I didn't realize it came with a soft case, which is nice. It is much lighter than using a laptop, which I prefer. Was pretty simple to start using right away. I like this size screen! It has some differences, compared to my previous Chromebook, so I still need to figure those out, as time permits, but I love using it as it is!
I would recommend this to a friend Lemon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even stay powered for a day. Once it died, wouldn't charge or turn on again.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Hi Caleb,
We are very sorry to hear you are having power issues with your Acer Chromebook, and we understand this is frustrating. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
- Pros mentioned:Screen size
Great inexpensive laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for a basic laptop, that performs well, this is for you. I purchased this for my 95 year old mother. It's simple to use, has a large screen, decent battery life, and is light and thin. The price is right, $149, can't beat it! This is not for someone looking for an Apple, or Windows powerhouse computer. It's perfect for everyday chores like email, Twitter, Facebook, Instagram, weather, any other online business.
I would recommend this to a friend