Customer Ratings & Reviews
- Model:
- AN515-44-R99Q
- SKU:
- 6413246
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the Nitro 5's performance, graphics capabilities, and keyboard responsiveness. Many also appreciate its affordability and ease of use, noting that it's lightweight and has effective cooling. However, some users point to shortcomings in battery life and storage capacity as areas for improvement. The speakers also received criticism for their subpar audio quality.
This summary was generated by AI based on customer reviews.
Functions well but bad quality materials
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this laptop for 5 months and the keyboard is already showing significant signs of wear. The paint/ink is wearing off some of the keys. For example, the letter "A" key has barely any black left on it. Now it just looks red. I have never seen this happen to a keyboard before. Acer, I expect more from you.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Baxter,
We are sorry to hear you are having some trouble with the keyboard on your Acer Nitro laptop and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
- Cons mentioned:Battery life
Wouldn't turn on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband purchased this for my birthday. We got it home and charged it, the charge light wouldn't even light. This was a brand new computer and wouldn't turn on. I contacted Acer for support to try all of their techniques to no avail. Do not recommend.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear ReptaMom,
We are sorry to hear you are having boot issues with your Acer Nitro 5 laptop. This is not the experience we want our customers to have, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=76ce5aeccd3b6fcd46b8762d21615048fce0a652
We appreciate you taking the time to write this review.
Regards,
Acer America
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This whole brand is trash. Every laptop I've ever gotten from them has died quickly. I don't know why I thought this one would be any better. This laptop died after one year of use. It would turn on but the screen was black and even when connected to an external monitor nothing. I took it to best buy and they couldn't do anything about it either and it died literally days outside of the warranty. A waste of money. I wasn't going to spend an arm and a leg to fix trash. Never had this happen with any other brand of laptop just ACER. Complete and utter trash.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Drea,
We are sorry to hear your Acer Nitro laptop is not booting/functioning properly and we understand this is frustrating for you. This is not the experience we want our customers to have and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Didn’t turn on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first time buying a laptop from the acer brand and to say the least, I’m very disappointed in my purchase. I loved everything about how this laptop sounded and bought it as fast as I could only to return home and find that it wouldn’t turn on upon plugging it in. Not even the charging light worked. I saw the other reviews saying this, but I just figured they were just really unlucky and it wouldn’t happen to me but it did. Keep this in mind.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Kenzie,
We appreciate you taking the time to write this review. This model uses an improved AC adapter connection that must be fully inserted for the product to power on for the first time. Make sure the adapter is properly connected as shown in the user documentation and the support article https://us.answers.acer.com/app/answers/detail/a_id/66710
If you need further help with this please contact our support team at 866-695-2237; this number is available 24/7 for in-warranty products.
Regards,
Acer America
Stay away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop so my boy could use Xbox gamepass on it. He used it for one evening and the next day none of the downloaded software would launch. Went through restarts and reboots, tried everything short of a complete uninstall of the games. Returning and moving on
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear James,
We are sorry to hear that you decided to return your newly purchased Acer Nitro laptop. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should change your mind and decide to keep your product and need assistance, please contact our support team via phone, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Doesnt turn on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited to buy it. But after i tried to power it up, it wouldn't turn on
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Hi Tony,
We are sorry to hear this. This Nitro model uses an improved AC adapter connection that must be fully inserted for the product to power on for the first time. Make sure the adapter is properly connected as shown in the user documentation and the support article https://us.answers.acer.com/app/answers/detail/a_id/66710
If this does not resolve the issue, please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=1bb6947c65fb32c5a5d5aa96393cbd4c79d203b7
We appreciate you taking the time to write this review.
Regards,
Acer America