Customer Ratings & Reviews
- Model:
- AN515-54-54W2
- SKU:
- 6344383
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the Nitro 5 gaming laptop favorably for its performance, graphics capabilities, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. However, some users note that the battery life could be improved, and there are comments about the keyboard and the laptop's weight. Overall, the laptop receives praise for its speed and value.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Keyboard
Very disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warning to all.. Purchased this laptop 2 years ago (8th Gen) and within the first year had to take back to best buy to replace the keyboard under warranty, thankfully! but still hade to wait 2 weeks as they had to send it out for the repair. Now it's 2 years later and the hinges broke without knowing, it was internal so you know & it ended up damaging the screen.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear John,
We are sorry to hear you are having some trouble with the hinges on your Acer Nitro laptop and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Do not buy with the Oculus Rift S - Incompatible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop bundled with the Oculus Rift as a Black Friday special for around $900. Somebody didn't do their homework on this bundle. The two devices are 100% incompatible. When I called in to point out the issue to Geek Squad, they confirmed the error and tried to upsell me on a $1800 Razer-Blade laptop. He says it is the cheapest laptop that is compatible with the Rift S. What a MAJOR difference. I spent a grand on the package and now they want me to upgrade to a laptop that costs $1200 more?!? Customer service was awful. Zero responsibility for the mistake they made. Transferred me to Best Buy supervisor who said there was nothing they could do and she then did not want to assist me in finding a compatible headset. I wasn't expecting a free $1800 laptop, just a compatible headset.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Notafan,
We are sorry your experience in purchasing a laptop bundle did not meet your expectations. Perhaps there is something we can do to help you make the best decision on what will meet your gaming needs. If you are located in the US or Canada, please fill out this form so that we can assist you: http://csapps.acer.com/prompt/?key=3665112234797d10e0d3e5bff9019ebc75a0f562
We appreciate you taking the time to write this review.
Regards,
Acer America
No sound, makes weird noises
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this laptop yesterday, turned it on, no audio was playing, at all. Every time audio is suppose to be played, it just makes a weird noise like someone tapping the toes against the wall. It also makes a static sound every time I turn it on. Very disappointed, i’ve Been wanting this laptop for so long but it ended up being like this brand new fresh out of the box
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Hello Raymond,
We are sorry to hear the audio is not working on your Acer Nitro 5 laptop. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=759c8004883c4224b2787520b33f3f88381fb50c
We appreciate you taking the time to write this review.
Regards,
Acer America