Customer Ratings & Reviews
- Model:
- AN515-55-53AG
- SKU:
- 6413247
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Nitro 5's performance, especially its speed and gaming capabilities, and many find it offers good value for the price. However, customers are negative about the battery life and some report issues with fan noise and heat generation during intensive use. The relatively small storage capacity is another common concern. While some appreciate the keyboard, others find the laptop to be somewhat heavy.
This summary was generated by AI based on customer reviews.
Don't waste your money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer and have barely been able to use it. We got it and set it up, but for whatever reason it crashes the internet everytime we go to use. The network is setup we've tried both wireless and hardwire still nothing. So we hadn't used it a lot. Now I went to go turn it on and nothing.... No lights and it won't turn on. It's been on the charger for days and we tried different outlets. What a waste of money! I do not recommend this product!
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Diamondred38,
We are sorry to hear you are having connectivity issues with your Acer Nitro laptop, and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Very Bad/Cheap Keyboard
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad keyboard; would not recommend unless you plan on using a standalone keyboard. Had to return and order two. First one backlight of keyboard was broken and keys only registered if you pressed the exact center (even if the key clicked down.). 2nd laptop backlight worked but same issue with pressing keys down. Very frustrating when typing normally as you don't always hit the exact center of a key. Would not recommend if you plan on doing any typing or gaming on the laptop keyboard itself.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Paul,
We are sorry to hear you are having problems with the keyboard on your Acer Nitro laptop, and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Underwhelming.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the most part this computer is okay but it has plenty of issues with blue screening. I've had to factory reset the computer twice since I got it.
No, I would not recommend this to a friendPoor build
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen goes dark at random when certain keys are pressed, probably a loose connection. Have to use an external keyboard.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Aver Nitro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Want hold charge and hard to get it too charge and graphics are very sluggish / laggy. Do not buy returned 2 of them!
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear that you decided to return your newly purchased Acer Nitro laptop. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-690-4549, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Okay for a student, but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The trackpad was very tough to get used to, and while the computer was fine, the trackpad was so bad that it was literally the reason why I returned the laptop.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear that you decided to return your newly purchased Acer Nitro laptop. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team via phone, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Blue screen in less than 24 hours
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I picked this up on a Saturday evening, used it a little when I got home, and then woke up to the blue screen of death on Sunday morning. Best Buy was great about taking the return, so no complaints there, but I’m very disappointed in the quality of the product. For a $700+ item I certainly expect better. My Chromebook is from Acer as well, and while it works, it is slow. Wouldn’t recommend Acer to anyone. This Nitro was my second Acer purchase and it will be my last.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear that you decided to return your newly purchased Acer Nitro laptop. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team via phone, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Nitro
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this gaming computer at all I will not be recommending it to my friends and family I love the style and the color
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear your Acer Nitro laptop is not meeting your expectations and we understand this is frustrating for you. This is not the experience we want our customers to have, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Poor Speed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After few weeks the speed dropped and even there was a good support from acer tech, the speed was decent but again after some days the speed was awful so I need to know how to get this repaired or how to return since the grace time from best buy has expired
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Renecito,
Thank you for taking the time to leave a review regarding the purchase of your Acer Nitro laptop. We are sorry to hear that the product performance is not meeting your expectations, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
dc adaptor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if dc adaptor is not plug in completely , it will not connected. The manul should tell more detail about this connection .
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We appreciate you taking the time to write this review. This model uses an improved AC adapter connection that must be fully inserted for the product to power on for the first time. Make sure the adapter is properly connected as shown in the user documentation and the support article https://us.answers.acer.com/app/answers/detail/a_id/66710
If you need further help with this please contact our support team at 866-695-2237; this number is available 24/7 for in-warranty products.
Regards,
Acer America
Dud, maybe the next one will work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DOA. followed the start up directions, plugged it in and hit the power button and nothing. no lights no sounds. held the power button in for several seconds still nothing. let it set thinking maybe it needs charged and after several hours nothing. charger didn't even get warm. I even tried different power outlets and it never worked at all for me.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear you are having power issues with your Acer Nitro 5 laptop. This model uses an improved AC adapter connection that must be fully inserted for the product to power on for the first time. Make sure the adapter is properly connected as shown in the user documentation and the support article https://us.answers.acer.com/app/answers/detail/a_id/66710. If this does not resolve the issue please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=5b92f58e6233967b813390f5e96c1594dc5449c8
We appreciate you taking the time to write this review.
Regards,
Acer America
Didn't get the computer that I wanted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took 3 attempts to get a computer and it seem that the Victoria Texas store could care less.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Gary,
We are sorry to hear this. If you are still needing the model you want, please contact Best Buy directly for availability on the device. If you should need assistance with an Acer product in the future, please contact our support team via phone, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Laptop does not turn on
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product arrived and I opened it, but when I connected it and turned it on, it did not turn on, I contacted the technicians and I hope to visit that they solve the problem, I will be informing
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear your Acer Nitro laptop is not booting/functioning properly and we understand this is frustrating for you. We understand you have contacted support for assistance but you didn't say whether it was Best Buy or Acer. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
It was fine but then usb inserts stopped working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok then usb inserts stop working. Then when you turn it in it turns back off.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Review,
We are sorry to hear you are having some trouble with the USB ports in your Acer Nitro laptop, and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Avoid this laptop!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased this laptop new. Camera quality out of the box is terrible, very pixelated, and practically unusable. Uninstalling the camera device and reinstalling doesn't help. Windows thinks 2006 drivers are up-to-date! Acer support site provides no driver updates and no remedy. Planning to take this back asap.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Richard,
We are sorry to hear that you decided to return your newly purchased Acer Nitro laptop. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team via phone, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Audio problems galore
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio and mic support is crap. There is a known issue with this audio static feedback when using a headset that no one can seem to fix. Also having to reinstall audio drivers every other week because the laptop will stop recognizing when a headset is plugged in is just ridiculous for a gaming laptop.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Brit,
We are sorry to hear you are unhappy with the audio/mic in your Acer Nitro, and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Didn’t turn on out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s doo doo, didn’t work right out of the box. Had to go back and got the HP pavilion gaming laptop instead which works fantastic. I’m a little disappointed because the nitro 5 looks so good! But I guess they spent the money on the cosmetics and not the functionality.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Matt,
We are sorry to hear that you decided to return your newly purchased Acer Nitro laptop. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Save your money and buy something better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible laptop. Constantly disconnects from the WiFi after a bit of google research turns out it is a very common issue with this laptop. Tried to contact Acer with no reply. Absolute waste of money.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Hexen,
Thank you for taking the time to leave a review regarding the purchase of your Acer Nitro laptop. We are sorry to hear you are having trouble with the wifi, and we want to work with you to see how we can help improve this experience. If you will please call 1-866-690-4549 and reference your review, we can help address any problems you may be experiencing.
Regards,
Acer America
- Pros mentioned:RamCons mentioned:Battery life
Good beginner laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great budget/beginner laptop can upgrade the ram to 16gb makes it way better! This generation of the nitro 5 had the ability to upgrade storage using either another NVME SSD or a 2.5 in SSD unlike in the newer versions where you are forced to only use NVME which aint bad but on this generation you just had more options. The battery was the only real draw back it would die so quickly.
I would recommend this to a friend Poor quality of charger
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the charger won't last a year, it just burn. we had to buy another charger but we are thinking to change the laptop better for a mac or something more reliable
No, I would not recommend this to a friend