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Customer Ratings & Reviews

$1,889.00
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Customer reviews

Rating 4.5 out of 5 stars with 707 reviews

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Rating by feature

  • Battery Life

    Rating 3.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers admire the Predator Helios Neo 16S AI Gaming Laptop for its overall performance, sharp screen quality, and powerful processor. While praised for its portability and sleek design, some users have noted concerns regarding heat dissipation, battery life, and fan noise. Additionally, a few users feel that the Acer Predator software could use some improvements.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 707 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Predator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome product! My son has autism and loves gaming and the internet. Runs it all the time and it’s great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exchanged Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!! No problems with this item. Customer service at Best Buy was great! Exchanged an Asus computer for this one. Asus kept needing to be sent off, the Acer is working perfectly! A great work horse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent and very efficient. I originally went to buy a different laptop, but the person who assisted me showed me this one. After explaining its features, I decided to purchase this laptop instead of the one I had initially in mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new best friend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This being the second laptop I've ever owned I have to say that I'm incredibly happy with my decision to go with this Acer. The OLED is BEAUTIFUL and I'm able to play games like FFXIV, Dead By Daylight and even the Elderscrolls series with max graphics and no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is a great laptop.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent performance all around. The only downgrade I have it would be on battery life. It can look very discrete if you desire so; RGB settings could improve with software updates. For performance, this thing is a champ!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing powerful laptop for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast? Yes. Almost maxed graphics ? Yes. Amazing OLED screen? Yes. This laptop for $1600 is amazing, I’ve played RE9 almost maxed out with path tracing on, no issues at all. The only downside is the finger prints, it’s like you touched greasy chicken and smeared it all over. Wash your hands every time before you use this thing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haven’t found a game it can’t run at top settings.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute beast, love this for gaming or office work/music production. The AI image generation hasn’t worked for me but everything else is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop for the price. 5070ti delivers. Only upgrade needed is the ssd. The only thing I dislike is the speakers. But other than that the laptop is amazing and I love the backlight on the cover. This is by far my favorite laptop I’ve owned.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Blown away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, excellent display. Easy set up gets you gaming in no time!!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level, Refresh rate

    Rated 3 out of 5 stars

    It’s good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good specs I just didn’t like there was no dynamic refresh rate and that the start up sound was too loud

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop met all the expectations of my son for his personal use and for school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Acer Predator Helios Neo AI Gaming Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it very much, and the main thing is that Best Buy offers a lower price and an excellent, open-box, excellent condition, just like brand new. I am surprised by the delivery on the 2nd day, and I am 100% satisfied with Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    100% recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. I wasn’t hitting a lot of frames with my previous PC and now I actually enjoy playing video games again and having good quality with balanced performance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic laptop for the price. Runs pretty much any game you want.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item is amazing! great pixels, fast and easy to manage. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful, fast, and beautiful display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop exceeded my expectations. The 16” OLED 240Hz screen is absolutely stunning – colors are vibrant and motion is incredibly smooth. Performance is top-tier Intel Core Ultra 9 and RTX 5070 Ti handle modern games and heavy multitasking with ease. 32GB RAM and 1TB SSD make everything feel instant. The build quality is solid, cooling works well, and AI features are a nice bonus for work and gaming. Highly recommend if you want a premium gaming laptop that does it all.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wowie Zowie. Very good laptop. The screen resolution is great and the processor, GPU and RAM are speedy. I've ordered another 1TB memory stick and got a nice carrying

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is very good and with all the requirements needed for my engineering programs and gaming needs

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance overall. Excellent features. It’s recomendable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleeper Gaming Lappy $ to Specs Unmatched

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs very well and I don't think that you're going to find a laptop with similiar specs for less money, similar are priced in $2,500 - $2,900 range. Resident Evil Requiem looks and plays great on built in didplay as well as external. Path tracing is amazing. 10/10 no regrets purchasing this.

    I would recommend this to a friend