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Customer Ratings & Reviews

$1,889.00
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Customer reviews

Rating 4.5 out of 5 stars with 707 reviews

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Rating by feature

  • Battery Life

    Rating 3.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers admire the Predator Helios Neo 16S AI Gaming Laptop for its overall performance, sharp screen quality, and powerful processor. While praised for its portability and sleek design, some users have noted concerns regarding heat dissipation, battery life, and fan noise. Additionally, a few users feel that the Acer Predator software could use some improvements.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 707 reviews
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been heaven send. The purchase, the team and the help given in the process was excellent. It does everything I need it to, both play and work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value Gaming Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for what you get. I did need to tweak some NVidia settings to get Classic WoW to work normally, but the rest of the newer games run perfect, including GTA V, Arc Raiders, and Where Winds Meet. My only issue is currently there is a slight tear of pixels on the top of the screen and the left side, but I am going to try and submit a warranty claim. I will update to 5 stars if this is resolved.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    great cost-benefit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent equipment, great value for money. It's relatively noisy, but the quality is very good. I'm from Brazil, I bought it on a trip, and the price was much better than buying it in my country.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yaaaaaaas

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has a God tier display, can run my video editing software good enough. But dang. That display is beautiful. Will never ever buy something that isnt OLED

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Noise level

    Rated 2 out of 5 stars

    Very unhappy with this laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is quite disappointing in its performance. The battery life is only about 1.5 hours, it’s very slow and the sound quality is poor. I missed the return window because of the holidays and believe 15 days to be to short.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Hello ShirleyW,
      We are sorry to hear the battery in your Acer Predator laptop is not meeting your expectations and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The BEST high-mid range gaming laptop out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great gaming laptop, the Acer Helios is my first laptop I have ever got and it’s the best device I’ve bought

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent machine.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine, with best evaluated and high configs.. Literally perfect for gaming / developer work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had come in for a different brand but this model had more GB than the one we were going to purchase. We are happy with our purchase. We are using it to edit pictures and videos.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Predator laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, my daughter loves it! It's fast and the graphics is beautiful!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    One of the Best Gaming Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and reliable. Not going to lie the battery does die fast while gaming. So keep it plugged

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing Performance at and Amazing Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Straight out of the box this thing is a beast. Zero issues runninganytbing I have thrown at it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Predator gaming laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and fast laptop, love the laptop, graphics are amazing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop, would recommend for anyone looking for a budget friendly gaming laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    gamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful screen fast machine nice keyboard light weight

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good. The only thing i don't like is the heating.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Acer Predator Warning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great on paper. Specs are amazing for the price. However, the fact that the screen is locked to 240hz and there's no option to lower it whether on or off charger really affected my opinion on this laptop. Unnecessary battery drain that could be avoided with a feature that nearly every other gaming laptop has in the modern era. Another problem was the temperatures this thing would reach. I don't know if mine was faulty but it was reaching 90C playing a ten year old game that required 2GB of VRAM to run... that should not happen.. Also, it was reaching 70C simply idling while charging. Yes, it was on my lap, but these numbers are still absurd for what the laptop was doing. Also, the OLED looks great in gaming, but when it came to reading text, there was so much text fringing that I genuinely could not read text without getting a headache. This is probably just a me problem, but I feel it's worth noting. All in all, I returned this laptop. It simply was not what i was looking for and I was glad to sacrifice some of this machines hardware power for something else that met my needs/wants in the same price range.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Kimm,
      We are sorry to hear that you decided to return your newly purchased Acer Acer Predator laptop. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.

      We appreciate you taking the time to write this review.

      Regards,
      Acer America acer

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    My son's gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great graphics, The internet speed is very fast.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Fast and lots of RAM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best laptop I’ve ever owned. Fast and lots of RAM.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the proce

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product for the leice, great graphics and very strong system. My inky compliant is that it heats up suoer fast, however get a cooling pad and you’ll be good. Highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small Battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs great battery life is aweful so ad long as it can be plugged in, amazing laptop for gaming

    I would recommend this to a friend