Customer Ratings & Reviews
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- Model:
- PHN16S-71-98RF
- SKU:
- 6619312
Rating by feature
- Battery Life
Rating 3.7 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.9 out of 5 stars
Customers are saying
Customers admire the Predator Helios Neo 16S AI Gaming Laptop for its overall performance, sharp screen quality, and powerful processor. While praised for its portability and sleek design, some users have noted concerns regarding heat dissipation, battery life, and fan noise. Additionally, a few users feel that the Acer Predator software could use some improvements.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!In normal computer operation and gaming on any level.
I would recommend this to a friend - Pros mentioned:Oled quality
Amazing but…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On paper this Laptop is amazing! Best Buy did an awesome job by listing this product. It was sold out everywhere. I was extremely lucky they had one on display at the best buy near me and so I was able to order one at the store, even though it was sold out. The screen is spectacular. It’s been only a week and the laptop is already shutting down 45 min into my gaming sessions. I purchased the laptop to play video games. I travel for work and on my down time I love to game. I checked the event log on windows and it seems the laptop over throttles and shuts down to prevent damage. I was looking at the cpu temperatures while in game and the temp was fluctuating from 80 to 100 degrees Celsius within seconds. I’m not sure if this is a hardware issue or software malfunction when reading temps. I called acer and they had me update the BIOS but still shut down. I really love this laptop but I think I have no choice but to return it. I hope they can fix the issue.
I would recommend this to a friendBrand response from TeamAcer
Posted .Hello John,
We are sorry to hear your Acer Predator laptop is shutting down during gameplay and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
- Cons mentioned:Heat dissipation
Great specs for under 2k
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop for price and easy to upgrade SSD (if you have a Torx screwdriver and pry tool) but heats up quickly and does not have any option to set the fan curve.
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop for gaming. 100% recommended love playing it
I would recommend this to a friend - Pros mentioned:Overall performance
Computer review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Graphics are great and computer is easy to use. The colors are great as well.
I would recommend this to a friend Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drums didn't last long and I didn't play in it for a moment, now the graphics and the movement of the games are excellent, if they improve the battery I had no complaints
I would recommend this to a friend- Pros mentioned:Processor speed
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick response when downloading; fast response to searches on internet and internet sites; speed; color is fantastic;
I would recommend this to a friend - Pros mentioned:Overall performance
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really nice and it’s very fast to work and for playing
I would recommend this to a friend Great bang for your buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing performance and easy to use built in overclocking features. Runs great, but it's quite loud (I rather it be loud and cold than quiet and melting itself).
I would recommend this to a friendWinner Winner!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer review: Going from 8MB of RAM to 32MB is a completely awesome experience. A lot of reviews complained about the fan noise, but I barely notice when the fan kicks on. I probably don't play any games robust enough to generate copious amounts of heat. The image looks amazing and while the internal speakers are a bit tinny, I use external speakers. Overall I think it's a great computer.
I would recommend this to a friend- Cons mentioned:Heat dissipation, Noise level
Not built to last
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon powering on and clean installing windows, CPU is consistently sitting idle at 80 degrees with occasional drops to 70 at its lowest. Already sceptical I started Hades maxed out, not a very demanding game. Fans started blasting twenty minutes in and computer completely shut down due to heat. I mean it could be just the one i tried, possible thermal pasting/pipes issue. Or it could be that “too good to be true” still stands true. They obviously cut corners somwhere, and i think i know where.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Younghulu,
Thank you for taking the time to leave a review on your Acer Predator laptop. We are sorry to hear that the product's gaming performance is not meeting your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
- Pros mentioned:Overall performance
Amazing Labtop for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Runs BF 2042 max setttings 1600p ult 140fps it can handle any game you throw wat it max the fan speeds an labtop cooling pad an cpu 78c Gpu 60C well worth the price
I would recommend this to a friend - Pros mentioned:Overall performance
Best laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best laptop so far for gaming and yet the best price at Best Buy!
I would recommend this to a friend - Pros mentioned:Overall performance
One of the most gaming laptops ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really realistic and reliable, it is fit for my purposes
I would recommend this to a friend Powerful laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little flimsy but can't beat the computing power for the price point. Great product just be careful with it if you live in a hectic household.
I would recommend this to a friend- Pros mentioned:Overall performance
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this laptop for about a month and so far it has been great.
I would recommend this to a friend - Pros mentioned:Overall performance
Gamers!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the perfect gamer laptop. All you need for hours of gaming
I would recommend this to a friend - Pros mentioned:Overall performance
Good pc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good pc………………………………………………………………………………………………..
I would recommend this to a friend Good Price Solid PC
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid PC hardware, great cost, build quality a little light. OLED slaps.
I would recommend this to a friend- Pros mentioned:Overall performance
Best value for your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was in the market for a gaming laptop for some time, and this one gave me everything I wanted for the price I wanted to pay.
I would recommend this to a friend