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Customer Ratings & Reviews

Your price for this item is $1,449.99
The comparable value price is $1,899.99

Customer reviews

Rating 4.4 out of 5 stars with 196 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 3.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are pleased with the Predator Helios Neo 16S AI Gaming Laptop's overall performance and bright, sharp screen quality. The laptop is also praised for its powerful processor and relatively slim, light design. However, some customers have expressed concerns about fan noise, heat dissipation, battery life, and the inability to adjust the refresh rate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 196 reviews
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for the price, very pleased with my experience so far other than battery life because screen is stuck at 240 htz and you cant turn it down, otherwise no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Computer Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, good quality images. Key board needs time to get used to ergonomically.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very good laptop I'm very happy and I will recommend ,thanks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great i got it for gaming and is better than expected.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Review of Predator Helios Neo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great and the staff at my Best Buy were very nice about helping me work through my problems.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Great machine and sleek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine, great screen and very fast, any game I okay was running beautifully, I believe the speakers could have been better

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    SUPER POWER ACER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super power gaming laptop my top monitor OLED 240HZ ROXCKSSSS AND THE RTX 5070TI ITS POWWERFULL I HAVE MADE I AM SO HAPPY NOW

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer less than 2 months ago. Three days after it arrived, it suddenly shut down (like if from overheating). It was quite strange, it is a very powerful gaming laptop, RTX 5070Ti, I was playing Dragon's Dogma 2 and not in ultra quality and always with the fps and temperature on the screen. It shut off with no warnings, no errors, just pump! No lights or anything. I had to unplug the charger to get it working again. The next day I did a little research and updated the BIOS from the official website to the latest version, and no more problems until now, one month after the last problem, playing Red Dead Redemption 2 I just had the same problem as before. A sudden shutdown. This time, I heard the fan go very loud even though temperatures were below 68°C. The fan becomes very powerful when temperatures are below 68°C. I had to disconnect the charger again in order to restart the PC . Right now, it's a very difficult situation because the return period has already expired and the product is defective. Furthermore, the BIOS is locked.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Hello Mauro,
      We are sorry to hear your Acer Predator laptop is shutting down during gameplay and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and nice computer nice price and excellent services

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nothing less than a 5 star

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, it works flawlessly as expected. It has a great performance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop, sent to college campus with fast shipping,

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Good Gaming Rig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lap top is fast and responsive, the fan is a bit loud but overall I am happy with its performance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Acer Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very good for all kinds of work but works especially good for games

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, nice oled screen. Cant get a better deal on a 5070ti

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Reboots randomly under the load.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good, but in case of any load rebooted randomly a few times a day. Ended returning it and chose different laptop. Battery life is very short, which you should expect from gaming laptop, but new laptop I got instead of this one holds battery at least twice as long

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good laptop.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop, the screen colors are brilliant and the speed is very fast. I love it. This laptop will be with me for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Acer predator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance and cost. Window11 suck by the way. GPU switch may cause delay and screen black a little bit.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great when it works. Shuts down at least weekly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful looking computer and feels solid. However, it shuts down randomly (on a weekly basis) with the blue screen error "Your PC ran into a problem and needs to restart" - normally there will be a code at the very bottom from what I see online- but there is no stop code shown. Drivers and all software/hardware is up to date. One other issue I have is the "Co-Pilot" button placement. It took the space of the Ctrl button that I used frequently. (Not the left Ctrl button) Would be great if they placed it somewhere else.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PERFECT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PErfect gaming laptop for below 2000, has everything you need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop! Awesome at running games!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is awesome for games when connected to charger, I knew that when I made the purchase so it’s been exceeding all expectation!

    I would recommend this to a friend
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