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Customer Ratings & Reviews

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The comparable value price is $1,899.99

Customer reviews

Rating 4.5 out of 5 stars with 481 reviews

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Rating by feature

  • Battery Life

    Rating 3.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers admire the Predator Helios Neo 16S AI Gaming Laptop for its overall performance, sharp screen quality, and powerful processor. While praised for its portability and sleek design, some users have noted concerns regarding heat dissipation, battery life, and fan noise. Additionally, a few users feel that the Acer Predator software could use some improvements.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 478 reviews
  • Pros mentioned:
    Oled quality

    Rated 5 out of 5 stars

    Awesome laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a direct replacement for a nightmare of a laptop. My previous Asus ROG Strix G17 was the worst laptop I've ever owned. Lock ups, freezes, spontaneous reboots, a $400 repair that didn't resolve the issue. That thing went in the trash the moment I pulled out the SSDs and RAM upgrades the day this Acer came home. There is occasionally a weird quirk where running on battery is kind of laggy, but I think it's due not switching between video cards properly or the power profile. Most of the time it's fine so I just let it run on battery now and then to condition it. It may not be the fastest for high frame rates in gaming, but it's been great for my web browsing, streaming, and 3D rendering for my printer. I don't "need" a gaming laptop, but I wanted the speed for future app/OS upgrades that inevitably slow things down and the backlit keyboard for working in the dark. This has been perfect for that, hasn't slowed down or had any of the issues I suffered through with the old laptop. I have a Macbook Pro from work, and I nearly got one of those to replace the Asus because it was so much better. I bought this Acer, and the screen is as good as the Mac IMO so I'm quite happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Black acreen (bsod) and freeze restarting

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product, while having a beautiful display and steong gpu, absolutely loves to lock itself. Black screens where it wont turn them on yet the keyboard is lighting up like when it restarts. Often hangs itself like that where you have to force restart it. After closing a game or a few minutes in, will crash without a bsod and restart itself. It's decently weighty as well, so not exactly great for a laptop on the go but good if you travel snd plan to keep it set in specific places for extended periods of time. Not for college or always on the go per say. It has power and the fans can get loud. Max fan is around 6-7k which is like a roar. Multiple gaming profiles to set up auto-scenrio for apps, like gaming and having specific apps like Cod set beneath it. Battery life is terrible. Even with no games going, setting the energy saver mode with all its recs, maybe 3-4 hours for basic processes. They keyboard is nice and the predator app isnt bad. The keyboard gets really hot just from idiling around the asd keys and more so around l,p keys. Sound is decent, mostly loud when on startup due to the booting and logo unskippable cutscene.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Arrirn,
      Thank you for taking the time to leave a review on your Acer Predator laptop. We are sorry to hear that the product did not meet your expectations in some areas, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Pros mentioned:
    Oled quality, Overall performance

    Rated 5 out of 5 stars

    Swiss Army Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer. I'm not a huge gamer so the neutered video card doesn't bother me. As an overall work horse do all machine it does pretty well. OLED screen pops for entertainment and runs smooth as butter. If you want highest FPS this isn't it, but if you're ok with just good graphics and not excellent it fits the bill good in a portable package.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality
    Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    good but could be better

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 5070TI under performs because of the intel processor heat. I was able to undervolt the cpu a bit giving the gpu a more stable boost. Screen is perfect. The acer app button needs a way of being disabled. its right in the middle of everything and to easy to press for something that is setup once and forget it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Solid gamine/productivity laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the laptop before Christmas but only last week set it up. It’s a beautiful sleek gaming laptop that is lighter and much better performing than my current laptop. Seems very stable so far although I haven’t really had a chance to put it through serious testing.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 4 out of 5 stars

    Review of Ace Predator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son recently bought the Acer - Predator Neo 16S AI Gaming Laptop - 16" OLED 24OHz - Intel Core Ultra 9 - NVIDIA GeForce RTZ 5070Ti - 1TB - Obsidian Black. He likes it so far. The battery life is pretty bad and now e need to buy a fan because it overheats quickly, but otherwise he likes it,

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance

    Rated 5 out of 5 stars

    Would buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit can handle any game thrown at it. The 5070ti graphics card and Ultra 9 275HX processor work well together to produce some of the best gaming I've ever done. The framerate for any game i've tried is very good also, even on max graphic settings, which pairs well with the OLED display. Hard to ignore this kind of performance for the cheaper price

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance

    Rated 4 out of 5 stars

    Exactly what you would expect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much exactly what you would expect for the price. Works as promised with all cons being incredibly minor and typical with laptop. I use it to play Star Citizen which is considered one of the hardest video games to run in the world. Runs fine for me at a easy 50-80 fps and looks very nice with the oled screen

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality
    Cons mentioned:
    Battery life, Noise level

    Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very powerful laptop, great screen, and it's good for a student. The battery is the weakest point and it's kind of noisy, but I will recommend it for sure as a great, reliable laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance

    Rated 5 out of 5 stars

    Love my new laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming at this review as a pretty casual consumer who uses this laptop mainly for indies, cozy games, and Fortnite- this thing is a beast. My old desktop doesn’t come close to this laptop’s performance and the screen is gorgeous. I only use it plugged in on a flat surface so I can’t really speak to battery life or even heat management, but I’ve never noticed super loud fans or it being hot to the touch. For the price, this thing is amazing and I have no regrets.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    High-End Gaming Laptop: A Value for Money, But..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This high-end gaming laptop offers an exceptional value for money. However, it is crucial to exercise caution when folding the laptop while it is powered on. I encountered an issue where the screen became blocked out upon folding it back open, causing the laptop’s fans to accelerate and generate excessive heat. Fortunately, this incident occurred only once, and I was able to turn off the laptop after it had drained its battery. It is possible that this was a temporary glitch, or perhaps it is advisable to avoid turning on the laptop when it has only 10% battery remaining.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality

    Rated 5 out of 5 stars

    Few compromises

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it and currently testing this. Can’t beat price to performance. Max wattage is 115. Capped at 240Hz plugged or unplugged. Screen is glossy which I’m not a big fan of but man do the colors look good. It’s thinner than my previous laptop. I keep my laptops plugged so the battery life is not an issue for me.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance, Processor speed

    Rated 5 out of 5 stars

    Great Acer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast, excellent screen, games run great abd look great. Perfect machine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing display, quality, performance & thermal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that sleek and understated look that just look and feels premium. It's thin and packs a HX processor, which was a surprise considering the thickness. The thermals is amazing. (This is my second gaming notebook that I've bought this year for me and my kid, and it is far better than the one that cost over $1k more of the same GPU/CPU, and significantly thicker in March with pre-order). I'm also glad that I didn't see earlier reviews, otherwise, I would've bought at the full MSRP, which is a great value at MSRP especially compare to its nearest comp. Yes, it would be a steal at full MSRP. My complaint is that my nearest Best Buy was out of stock earlier this year when I was ready to buy. The display is incredibly vivid, with ultra high color gamut, and 240Hz matches perfectly with the RTX5070Ti GPU. Even on the smaller things in life like Thunderbolt and Type C, I really appreciate that Acer enabled one of the Type C with direct dGPU connection. My other gaming notebook from Best Buy had both connected to iGPU (hated it). I do play mostly on external displays, and appreciate the dGPU Type C and Power is on the back, and makes the cable management clean. The built quality is great, but what really made me happy was that I got far far far more performance than other thin chassis that cost much more. My only regret was that I wish Best Buy would've had this unit much earlier. Could've saved me a few thousand dollars from my first RTX5070Ti that I bought before reviews existed (different brand). Battery life, yes, it is a gaming notebook, and I have no issues with it. Overall, this is the best gaming notebook that I had purchased and love the performance, display, and quality of this product.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Graduate Student, Mobile Workstation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop, loud when plugged in, quiet when not. I bought this as workstation laptop for university graduate work. Great price point! Love that it as 24 cores, especially.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best Gaming Laptop I ever Had!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm absolutely blown away by this laptop! The performance is insane, and the graphics are stunning. I've played some of the most demanding games on the market, and this laptop handles them with ease. The display is gorgeous, and the keyboard is comfortable to type on. The battery life is better than expected, and the design is sleek and portable. I've had zero issues with overheating or lag. This laptop is a beast! Highly recommend to any serious gamer out there. *Pros:* - Exceptional performance - Stunning display - Comfortable keyboard - Good battery life - Sleek design *Would I buy again?* Absolutely!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Runs fast but battery not so.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had very helpful service, my Predator laptop is what I wanted and it works well ! The battery last only a few hours but I when I game I leave it plugged in.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic Display and Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the market for a new laptop, and I spoke with a sales rep at my local store as I was browsing one day. He recommended I check this laptop out for the value, and I was impressed after seeing side-by-side comparisons with this and several other laptops. The display is the real standout feature. It is phenomenal, and the lack of ability to shift down from 240 mhz has not impacted performance for any of my gaming. Battery life is about average or maybe slightly below for a gaming laptop, but you don’t buy one for the extensive battery life. Great performance, fantastic display, and great value!

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance

    Rated 4 out of 5 stars

    A great desktop replacement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An exceptional laptop at a great price. The highlights are the oled panel that delivers incredible picture quality along with the rtx 5070 ti that gives it outstanding proformance in competitive titles.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A True Beast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a laptop that I could do both work and play. This one seemed to fit the bill. For the price, it has a very good processor, expandable ram, and Oled screen. For work, this breezes through ms office, and any other work apps you are using without breaking a sweat. For gaming this machine is a BEAST. I had to research a lot of machines, understand processors and their hierarchies and generations and what level or ram is needed for smooth gaming. This machine gives you that. With 32 gb stock ram, the games download fast (depending on your download speed) and run easy. Acer gives you an additional spot to add another 32 and make it 64 g machine. The oled screen is so perfect, the colors, the contrast, the detail and it has a high refresh rate at 240hz. The other machines were offering half that at 120. The higher the refresh rate, the easier on the eyes. Moreover this machine is eye safe certified. Digital eye strain is real. You feel it after. My old machines (non gaming) would always irritate my eyes. So far since my purchase I can look on the screen with ease and this is HUGE plus for me. The keyboard has a number pad that is compact and handy. You can change the backlit patterns too. The only criticism I have is that the fans are loud and the machine gets warm quick. You will definitely need a quality cooling pad. The battery life isn't good because the processor consumes a lot of energy. Lastly, 1 tb will fill quick so think about getting a separate hard drive to add more games.

    I would recommend this to a friend
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