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Customer reviews

Rating 4.5 out of 5 stars with 706 reviews

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Rating by feature

  • Battery Life

    Rating 3.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers admire the Predator Helios Neo 16S AI Gaming Laptop for its overall performance, sharp screen quality, and powerful processor. While praised for its portability and sleek design, some users have noted concerns regarding heat dissipation, battery life, and fan noise. Additionally, a few users feel that the Acer Predator software could use some improvements.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 706 reviews
  • Pros mentioned:
    Oled quality, Overall performance
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Powerful and high-performance laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful and high-performance laptop with an amazing OLED display. The screen quality is sharp, bright, and smooth, making gaming and work very enjoyable. It handles heavy tasks and games without issues, and the build quality feels premium. Cooling performance is good, though the fan can be a bit loud under heavy load. Overall, it delivers excellent performance and is highly recommended for gamers and professionals.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance, Processor speed

    Rated 5 out of 5 stars

    Awesome !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Acer Predator Helios 16 is a powerhouse designed for gamers, creators, and professionals who demand top-tier performance from a portable machine. With the 2024 version, Acer brings updated internals, advanced cooling, and a stunning Mini LED display to the forefront. Pros: Blazing Performance: With up to an Intel Core i9-13980HX CPU and NVIDIA GeForce RTX 4080, it chews through AAA games and creative workloads effortlessly. Beautiful Display: The 16-inch Mini LED panel (WQXGA, 240Hz) is vivid and bright, with excellent HDR support and color accuracy. Improved Cooling: Acer’s dual-fan cooling system with liquid metal thermal grease keeps the laptop cool during heavy loads. Solid Build: A refreshed chassis design with a premium, matte finish gives the laptop a sleek yet aggressive look. Customizable RGB Keyboard: Per-key

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Powerhouse "budget" laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance on the laptop is like nothing I've experienced on a laptop. When you couple the raw performance with DLSS 4, its just crazy. The screen is gorgeous and I'll never get another laptop without an OLED display, its that good. I've had a couple games crash on me randomly....not really a crash but they started to stutter really bad. It was fixed by restarting the game and doesn't seem to be a pattern. Hoping its not a heat issue. Speaking about heat, with the fans a full speed, this thing is LOUD. As long as there is no overheating issue, this thing is gold - especially at this price point.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation, Noise level

    Rated 5 out of 5 stars

    Impressed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Absolutely stunning 16" 240Hz OLED display with perfect blacks and vibrant color. Excellent gaming performance from the Core Ultra 9 and RTX 5070 Ti. Highly competitive price for the level of hardware included. Sleek, understated design for a gaming laptop. Comfortable keyboard with a number pad. Cons: Keyboard deck and chassis get very hot under load. Fans can be extremely loud during gaming. Poor battery life. Underwhelming speakers and a cheap-feeling trackpad.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent performance for the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, you cannot do better. The performance is unparalleled for the price. The design is very good, sure the USB c are in the back, which could be better. The screen is fabulous! It has a little plastic strip on the heat sink, I assume so that you don't get burn. Battery life is bad, but not single gaming laptop works well with battery power.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance, Portability

    Rated 5 out of 5 stars

    Great performance for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance and configuration for the price that I paid. Incredible screen quality, great CPU and GPU, very good ammount of RAM and SSD space. Overall build quality is good, surprised by the performance that it have with this thin formfactor.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely good laptop, it’s powerful and doesn’t overheat much. Since it’s a gaming laptop, don’t expect to last very long on battery, and to get its full performance you will need to play plugged in. But it’s for gaming, not office work, and it’s a total beast with gaming, and it has a beautiful screen and really good keyboard. At this price range it is definitely the best gaming laptop you can get.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Processor speed
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Value Gaming Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value gaming laptop. Battery life isn't great, but let's be honest, you probably aren't getting this to game on the battery while on the go. The 5070 Ti and 240hz OLED monitor pair beautifully. The Intel Core i9 275HX processor is also a beast. Definitely worth picking up if you can get it on sale!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Excellent Screen, but Serious Heat Problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect display and good performance, but it runs too hot. Even at idle, the keyboard gets hot. Compared to my previous laptops, when I lifted them off the desk, the surface underneath would usually feel very hot. However, with this laptop, the surface it sits on doesn’t get very warm. This made me wonder if there might be a design issue with how the heat is being dissipated. The fans seem to be working fine, and setting the fan speed to maximum does help with temperatures, but even then, when the laptop is idle, I would expect it to feel noticeably cooler but that doesn’t seem to be the case here. The fans do blow warm air, but it feels like the cooling system isn't as effective as it should be. The warm air, especially near where I hold the mouse, can get uncomfortably hot. The speakers feel like they were added just because they had to be; they are very entry level. I have no complaints about fan noise, though. I’ve used much worse in that regard. Considering the price, it’s a nice laptop, but I’m not sure how long it will last with this level of heat.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    Great budget friendly high end gaming laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great well built budget friendly high end gaming laptop great clear fast responsive screen. I run COD Black ops 7 at 200 plus frames no problem recommend it to anyone. Only thing is I recommend for it is getting a cooling pad also because it runs warm

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 4 out of 5 stars

    Great value proposition when ON SALE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A solid 5070ti machine for under 1600 that comes with a great oled screen and a near flagship level cpu is a great value regardless of compromises. That said, there are a few things to consider. This is NOT a full powered 5070ti laptop and it maxes out at 115w. It is more similar to the base 5070 but with an extra 4gb of vram. If you want no compromises on power I would suggest looking into a thicker laptop 5070ti like ones offered by Lenovo. Build quality is also a bit subpar compared to the competitors, not bad but you can tell some corners were cut to save cost. That said, if you dont mind those drawbacks, its still an amazing and thin laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Processor speed

    Rated 5 out of 5 stars

    FAST and lightweight.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is FAST! I use it for flight simulation with no issues at all. Many ports and it’s lightweight. I also use it for programming and have not had any issues with office applications.Time will tell if this was a great purchase for about $1500.00.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Predator 16s almost perfect.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the 16s beautiful oled display, great performance and great design. But ill give it a 3 star just for one reason, the battery is really bad even in this new model. The refresh rate is looked at 240hz and can not be charged. draining the extra battery even in silent mode with low brightness, no rgb light on etc. I have and had orhe 16s laptop and this by far the worst battery. If you can leave with that is a great laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best budget gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really smooth and great for gaming and work. The 240 hz looks great, but you can not lower this option, so you lose a ton of battery pretty easily. Thats it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sick, laptop thanks to Black Friday deals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! My first ever gaming/work laptop and I couldn’t have asked for a better laptop man and with such a great Black Friday deal, it was easy to make my purchase. Once again though, great working, beautiful laptop, and the predator service is super responsive to my needs. Thanks for helping me out on another Black Friday Best Buy! :D (battery life is low, but that’s how some gaming laptops are and gaming laptops, this one in particular, are supposed to stay on charge especially when gaming. So I will put my review for battery life as a 3 star as I would like for people to review my review and do the necessary research before purchase and help ‘em out)

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance, Portability

    Rated 5 out of 5 stars

    Love this laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best gaming laptop with 5070ti for this price. Light and powerful. The screen is wonderful. battery time is sick, but fair for this weight and power

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing gaming machine for such a good price. Got it while it was on sale for $1450. The OLED screen looks so good, plenty of RAM, and very powerful cpu/gpu combo. I was pleasently suprised by how light weight it is and the build quality is actually pretty nice. May not be G14 quality, but for $600 less (with practically the same specs) i am not complaining. Battery life does suffer do to unchangeable refresh rate, but an update could change that in the future. You will not be dissapointed with this laptop for whatever your needs are!

    I would recommend this to a friend
  • Pros mentioned:
    Oled quality, Overall performance, Processor speed

    Rated 5 out of 5 stars

    Nothing comes close at the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing else comes close for the price. Intel Ultra 9 + 507ti, 2 Ram slots. 2 NVME slots. 240Hz OLED display. Well worth the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation, Refresh rate

    Rated 4 out of 5 stars

    Acer Predator Helios Neos 16s

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop overall. I was between the legion 7i and this one. I got the acer just because it had better specs. Yes it has some problems like not being able to change the Hz and overheating sometime but I think it’s worth it for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gaming laptop is a machine designed for serious gaming, not just for "running games." The design reflects this focus: solid construction, good ventilation, and a well-balanced mix of gamer aesthetics and understated elegance. It doesn't scream "lights" everywhere, but it definitely exudes power. Gaming performance is outstanding. Current titles run smoothly at high settings, maintaining stable FPS rates even during long sessions. The CPU and GPU combination is well-tuned, with no noticeable bottlenecks, resulting in a consistent experience in both competitive shooters and demanding AAA games. The screen is one of its greatest strengths. It boasts a good refresh rate, which is immediately noticeable in fast-paced games: smoother movements, better responsiveness, and a clear advantage in competitive titles. Colors are vibrant, and the contrast is well-balanced, making games feel immersive without sacrificing sharpness. As for temperatures, the cooling system performs adequately. It does get warm under load—like any gaming laptop—but maintains performance without aggressive throttling. The fans are audible when necessary, but they do their job: prioritizing stability over silence, which is exactly what you'd expect in this segment. The keyboard is clearly designed for gaming. It offers good key travel, a firm response, and a comfortable layout for long sessions. The trackpad takes a backseat, as it should on a gaming laptop, although it's still responsive enough for everyday use. The battery life is adequate for light tasks, but realistically, this machine is built to be played while plugged in. And when it is, it delivers its full potential without reservation.

    I would recommend this to a friend