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Customer Ratings & Reviews

Your price for this item is $164.99
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The comparable value price is $299.00

Customer reviews

Rating 4.6 out of 5 stars with 1542 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are delighted by the R 11 2-in-1 Chromebook's ease of use, touch screen, and lightweight design, frequently praising its portability and performance. Many appreciate the long battery life and find the size ideal. However, some users express concerns about the limited storage capacity and the differences between the Chrome operating system and other systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 1,542 reviews
  • Rated 4 out of 5 stars

    does all that i want

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set up and easy to use.great battery life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great notebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn't capable of what I wanted it to do. Returned

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wasn’t for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in the hopes of using it for school, but had to download too many apps which used up most of the storage space. Wasn’t able to do everything my schooling required, so I returned for an HP. It was a nice little tablet though.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I wish I Would've Got a Laptop, but Light & Cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to change and learn how to change everything I do on the computer. The apps do NOT work. I do NOT understand the App Extensions. To get pictures from my phone onto the ChromeBook Cloud (because I could NOT figure out how to just put them on the hard drive) and then to Shutterfly took me over four hours. There's no conversion for iTunes. I cannot delete, cut, paste, copy, etc. It's a foreign language. If you're a teenager, a college student or a young adult then this might not be a bother. But, I wasn't looking to have to work so hard just to maintain my simple computer tasks. I hate my Silicone Valley techie boyfriend for talking me into this one.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Hello MidwestMomma,

      Thank you for taking the time to write this review. We’re sorry that you are having problems with your Acer Chromebook. This is not the experience we want our customers to have with their products. For assistance with your Acer product please visit this personalized URL and fill out the form so we can look into this issue and assist you:
      http://csapps.acer.com/prompt/?key=376524e82617471443cb26db78dd2eb0830fd4e4
      Thank you,
      Acer America Acer

  • Rated 3 out of 5 stars

    Great for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty good it's fine for me but I cannot print from it yes it is probably me thought it was a little high priced

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Touch screen

    Rated 5 out of 5 stars

    Incredibly good for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a second, more portable laptop. It works great, display might only be 1366*768 but I found the resolution enough for browsing the web, you can definitely see the individual pixels though. It's also an IPS screen, which means great viewing angles and nice contrast and colors. The CPU, while only a Celeron (it's actually one of the faster Celerons for a Chromebook, and it's quad-core), was good enough for general use. I very rarely noticed any slowdown, although I generally have less than 10 tabs at a time. Starts up really fast from completely off (maybe 8 seconds?). Touch screen works perfectly, and so did the 360 degree hinge. Using this fully folded around is great for watching videos and movies. Battery life is great. Speakers are pretty good too. I love that this has a full size SD card slot too, so my cards from all my cameras fit right in. You can even use an SD card as storage for the laptop for saving movies and music. The keyboard is nice, however I didn't really like the feel of the trackpad. I was considering getting the ASUS C302 before deciding on the Acer R11, but ultimately, the price difference lead me to get this one. The C302 is $500! Almost twice as much as this. Sure, it's a better laptop but is it twice as good? Definitely not. I am very happy with my decision to get this. At $260, you really get a lot for what you pay.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good computer and does serve it's purpose. Keys feel like they are made from cheap material.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is more like for kids than adults. I guess I got what I paid for. Can't do much with it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good computer for a beginner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for family history work when away from home. Has worked well for that.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Solid chrome book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought office to go with it. Can't load it. Haven't had time to take it to Geek Squad.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Acer Chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    frustrating - after 2 weeks the power cord that connects to the computer broke off in the computer. I hadn't used the book but a couple of times. Went to BB who was able to get the piece that broke off in the computer out... but I get stuck purchasing another power cord. Very frustrating. I would not recommend...

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear DezJack,

      Thank you for taking the time to write this review. We’re sorry that you are unhappy with your
      Acer Chromebook. This is not the experience we want our customers to have with our products.
      Please visit this personalized URL and fill out the form so we can look into this issue and assist you:

      http://csapps.acer.com/prompt/?key=42b7123fa8cb682a26ebbad69db55240ae7134e2

      Thank you,
      Acer America Acer

  • Rated 3 out of 5 stars

    School requirement.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed product as the kids will need one for school purposes. Poor ecosystem still.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for it's purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it because it would not allow the downloading of android apps.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too happy not as described or explained. Much prefer iPad.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Reviews were good about product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not care for item or use of it, thus, I returned all

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More like a big phone but does what it is suppose too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The touch pad did not work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was returned sucessfully to Best Buy last week.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Hello BobM,

      We are sorry to hear this; we understand you returned the Acer product but we would have been happy to provide support for you. If in the future you need assistance with an Acer product, feel free to contact support from the info posted at http://www.acer.com/ac/en/US/content/service-contact
      Best regards,
      Acer America Acer

  • Rated 3 out of 5 stars

    Great for my use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does everything I wanted it to do. Love all it does.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    IT'S NOT GOOD QUALITY AND OVERPRICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS SHROME BOOK IS NOT GOOD QUALITY SO PROBLEM CAN NOT ABLE LOG IN EASY SO MUCH DAWN STRUGGLE . IT IS MONKEY BECAUSE SOMETIME CAN LOG IN BUT MOST TIMES CAN NOT LOG IN EVEN I DID NOT MISTAKE WITH MY PASS WORD , IT CAN NOT DO REGULAR SHOPPING AT AMAZON, EBAY, WALMART...ETC NOT EASY TO SIGN IN FOR SHOPPING.....REALLY BOTHER ME OF WASTE MY TIMES SPENT FOR IT .....I DID TRY SO HARD OVER FEW DAYS CAN NOT EASY USE IT TOTALLY BUT GIVE UP BECAUSE SO DIFFICULT LOG IN RIGHT AT THE FIRST MAIN SCREEN SO FRUSTRATION. IT CAN NOT DO MANY THINGS ELSE AT ALL. I DO NOT LIKE IT ALREADY RETURN IT BACK . THE PRICE IS NOT GOOD DEAL BECAUSE REAL THIS TYPE OF SHROME BOOK ONLY CAN WATCH YOU TUBE SO HATE IT VERY MUCH. DO NOT BUY IT . DO NOT BUY IT. DO NOT BUY IT BECAUSE VERY POOR QUALITY .

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Sorry to hear this; we understand you returned the Acer Chromebook but we would have been happy to provide support for you. If in the future you need assistance with an Acer product, feel free to contact support from the info posted at http://www.acer.com/ac/en/US/content/service-contact Acer

  • Pros mentioned:
    Touch screen

    Rated 1 out of 5 stars

    It broke after 4 days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The chrome OS was gone after 4 days of use and was unable to be repaired and I had to return it. The 4 days I got to use it was awesome though. It’s a really good choice as long as yours doesn’t lose its OS

    I would recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      We are sorry to hear this; we understand you returned the Acer product but we would have been happy to provide support for you. If in the future you need assistance with an Acer product, feel free to contact support from the info posted at http://www.acer.com/ac/en/US/content/service-contact
      Best regards,
      Acer America Acer