Customer Ratings & Reviews
- Model:
- CB5-132T-C9KK
- SKU:
- 5715524
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the R 11 2-in-1 Chromebook's ease of use, touch screen, and lightweight design, frequently praising its portability and performance. Many appreciate the long battery life and find the size ideal. However, some users express concerns about the limited storage capacity and the differences between the Chrome operating system and other systems.
This summary was generated by AI based on customer reviews.
Less than 3 months old, will not charge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Chromebook less than 3 months ago for my son to use for his homework. As of yesterday, it will not charge. I now have to package it myself and pay to ship it to Texas for repair. Not to mention my son will be without something to use for homework for who knows how long. This is crazy for a product that is so new. Unhappy customer.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Hello Luciernaga,
We are sorry to hear you are unhappy with your Acer R 11 Chromebook and understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=1eb76ea2eebc1b91a99de1c648bec39adfa95091
We appreciate you taking the time to write this review.
Thank you
Acer America
Battery stopped charging after only 4 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery stopped charging after only 4 months. Will revisit rating after seeing how well Acer responds and the end results. Although being told it could take 2 to 3 weeks to fix I don't see much improvement
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear NBStwo,
Thank you for taking the time to write this review. We’re sorry that you are having charging issues with your Acer Chromebook. This is not the experience we want our customers to have with our products. We understand it has been set up for warranty repair but if you still need help with this issue please visit this personalized URL and fill out the form so we can look into this issue and assist you:
http://csapps.acer.com/prompt/?key=5d40287e1e42e5cec6765cc2290b9d6b0e1b4754
Thank you,
Acer America