Customer Ratings & Reviews
- Model:
- NX.GPZAA.001
- SKU:
- 6175410
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.2 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the Spin 11 Chromebook's ease of use, touch screen, and its affordability. Many appreciate its performance, battery life, lightweight design, and compact size, making it ideal for travel. Positive feedback highlights the device's speed and responsiveness. A few users noted some concerns about the camera quality.
This summary was generated by AI based on customer reviews.
Not very good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I'd try a Chromebook, but it wasn't a good experience. Very small print due to small screen size. Touch pad not consistent, about half the time it didn't respond. Then it wasn't able to find or use my Canon printer. Some research showed Chromebooks can only use a small percentage of the printers out there. That was the final straw, so this was returned for a Windows 10, 14", Lenovo IdeaPad that was the same price, included a free one year subscription to Office 365 Personal, and very easily works with my Canon printer.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Dave,
We are sorry to hear this; we understand you returned the Acer product but we would have been happy to provide support for you. Based on your comments a Chromebook would not have suited your needs, so a Windows laptop would be better. If in the future you need assistance with an Acer product, feel free to contact support from the info posted at http://www.acer.com/ac/en/US/content/service-contact
We appreciate you taking the time to write this review.
Best regards,
Acer America
can't opt out of office 365 subscription
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been going up and down my BestBuy account trying to cancel the office 365 subscription that was bundled with this purchase. I need to do this before it tries to renew so it doesn't charge my credit card account. I'm very annoyed that there isn't a simple way to do it through their website. Too many companies trying to be clever to get your every last penny, hate to see BestBuy doing the same.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Hello Robert,
We are sorry to hear this. We are not sure what other troubleshooting you have tried so far, but this is done via your Microsoft account. Here is a link with step by step instructions on how to cancel the subscription: https://www.makeuseof.com/tag/cancel-office-365-refund/ Scrolling down there is a button for Comments, which are helpful as well.
We appreciate you taking the time to write this review.
Regards,
Acer America
Acer Chromebook
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sad to say after 15 weeks of use the Chromebook is not working. Spent half a day chatting on line trouble shooting and over 3 hours on the phone trying to get a replacement. We live over 3 hours from a Best Buy store and the Chromebook was delivered to us by mail. We bought 2 at the same time and paid for extra warranty. Now we are stuck with a Chromebook that does not work and a little boy whom is going to fall behind on his online studies. Sad.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear your Acer Chromebook is not booting/functioning properly and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Awful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was delivered just over 24 HOURS AGO.... I got an alert that there was an OS update, please restart to update. So I did and once it came back on got a message that said “Chrome OS is missing or damaged” and now I have to recover it by removing & reinstalling. ARE YOU KIDDING ME?! This is absolutely ridiculous. Zero stars is what this deserves.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear you are having boot issues with your Acer Spin Chromebook. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you: http://csapps.acer.com/prompt/?key=c34eddad8a9ea63a5991059caa357c31a8c3891c
We appreciate you taking the time to write this review.
Regards,
Acer America
- Pros mentioned:Ease of use, Speed, Touch screen
Wonderful Little Chromebook
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Chromebook was the perfect introduction into the Chrome OS for me. I was hesitant buying it because I'd never owned a Chromebook before, let alone one that can do backflips, but I've loved this thing. Pros: -Fast, this thing is super responsive and quick, coming off a 2014 Dell laptop that was on its last leg, I was in awe of how quickly this Chromebook boots up and works -It's super portable. It's literally books size (funny, because I'm using it to write a book XD) and has been easy to take along everywhere I go -The screen may not be high-end, but since it's a smaller laptop, it wears its average pixels beautifully. The viewing angles are excellent. I can tip it pretty far back and still be able to see everything clearly -I don't regularly use it in tent and tablet mode, but just knowing I CAN makes me feel pretty self-righteous -It's a sturdy boy. I've taken it on plenty of adventures (albeit socially distanced ones) and I haven't felt particularly worried about it -Bluetooth works great and I like to flex that I still have all my ports -The price is unbeatable. To get something this good for $180 (I bought it during the President's Day Sale 2020) makes me very happy Cons: -There's not much finesse to this Chromebook. It's mostly made from plastic, but I was more after function than beauty when I bought it--this can also be a plus, because it's plastic, I feel safer using it out and about -The battery life fluctuates. Sometimes I can pull 10 hours, other times only five (this seems to happen when updates are pending) -I really hate that it has a end of life date when it will stop receiving updates (2024, I think--keep an eye on that when you're shopping for Chromebooks! Sometimes they go on sale because they only have a year or so left.) Overall, I've been VERY pleased with this Chromebook.
I would recommend this to a friend Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned and got a lenovo chromebook c300 which has better.build quality and much better speakers.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear that you decided to return your newly purchased Acer Spin Chromebook. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Slow processing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought for my son for school but found it too slow for even this basic use. We returned it and bought a macbook pro
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear ellepier,
We are sorry to hear that you decided to return your newly purchased Acer Chromebook. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team via phone, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Horrible - stay away
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Chromebook for everyday things to do on the internet. I didn't need anything fancy - just something to pay my bills and review emails. After a month, it started glitching. I had it fixed. After 3 months, it started glitching again and won't stay on for longer than 2 minutes. It's cheap for a reason people! I have a MacBook that has lasted 10 years - this has taught me a lesson.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Hello Allie,
We are sorry to hear you are having problems with your Acer Chromebook, and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you: http://csapps.acer.com/prompt/?key=7149164a8a0bfb44fa53f589d2459ca019ddd39e
We appreciate you taking the time to write this review.
Regards,
Acer America
Didn’t last more than 8 months
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Acer Chromebook lasted 8 months and quit working. Not impressed. Will not buy this brand again.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Beckster,
We are sorry to hear your Acer Spin Chromebook is not functioning properly and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Poor Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as Christmas present in December of 2019. After about 6 months, lower corner of the screen came apart at the seams. This particular model folds from a laptop all the way into a tablet and that is when the problem occurred. With a little duct tape (replaced about every 2 months), computer runs fine
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear GOASU90,
We are sorry to hear you are having some trouble with the chassis around the LCD on your Acer Chromebook, and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Waiting for a proper item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been trying to get a hold of someone for a month. With stores not open fully I have been unsuccessful. The one I bought is malfunctions/defective. It states the operating system wasn’t installed correctly. Can someone please reach out to get this exchanged?
I would recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear you are having boot issues with your Acer Spin 11 laptop. While Acer is unable to offer an exchange, we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=a24f172fc6f74853496e9ac7c238164145999363
We appreciate you taking the time to write this review.
Regards,
Acer America
Thing fell apart in 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality hinges, screen separated from back due to poor fastening. Not good for kids school chromebook as they dont treat them super well so you'll do yourself a favor if you spend extra up front for the HP or a nicer one.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear you are having trouble with the hinges on your Acer Chromebook, and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Very Disappointed
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this chromebook for nine months. I just had to send it back for repair a second time. The first problem was the unit would keep on restarting. The second was the battery wouldn't charge.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear eloy99,
We are sorry to hear your Acer Spin Chromebook is not charging properly and we understand this is frustrating for you. This is not the experience we want our customers to have, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Nothing works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It turns on and off by itself Opens dozens of tabs on its own The arrow dances around the screen independently of me If we weren't in the middle of a pandemic I'd have returned it already.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Selcat67,
We are sorry to hear you are unhappy with your Acer Spin Chromebook in some areas. This is not the experience we want our customers to have, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=4917f02f06fc0cf5113c01a263778e76457394b6
We appreciate you taking the time to write this review.
Regards,
Acer America
Lasted less than a year
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it lasted about year then stopped charging. It was past the warranty deadline so I could not get it repaired.
No, I would not recommend this to a friendStopped working
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer for my son in April 2020, just few day it stopped working, we have charged it, it will not turn on and it's not working.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear TAkinsete,
We are sorry to hear your Acer Chromebook is not powering on and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Soooo slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought this for my 7 year old to play games and browse the internet. It was slower than my six year old hand me down android phones. I returned it.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Vallen,
We are sorry to hear this; we understand you returned the Acer product but we would have been happy to provide support for you. If in the future you need assistance with an Acer product, feel free to contact support from the info posted at http://www.acer.com/ac/en/US/content/service-contact
We appreciate you taking the time to write this review.
Best regards,
Acer America
Internal microphone stopped working after a couple
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my 1st grader and not having a working internal microphone (stopped working after 2 months for no reason) limits its usefulness.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Chromebook,
We are sorry to hear you are having problems with the built-in mic in your Acer Chromebook. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=8d9981fd8f0a1e4c18f535cd7ad54457031674bc
We appreciate you taking the time to write this review.
Regards,
Acer America
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The curser skips around while typing and I have to reposition it frequently. Very annoying. I don’t like that I have to login to Google every use.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Elena,
We are sorry to hear you are having problems with the cursor on your Acer Spin 11 laptop. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you: http://csapps.acer.com/prompt/?key=1614d6a0b1d229e4d722e325d5c85c54b58aae0b
We appreciate you taking the time to write this review.
Regards,
Acer America
WiFi Diesnt work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought two of these for our children. One works just fine but the other one has WiFi that won’t stay on. It’s a paper weight right now.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Jean,
We are sorry to hear you are having problems with the wifi in your Acer Chromebook, and we understand this is frustrating. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=249a11e2aef83f3e0fe64ff4e99433ab0eab8c3d
We appreciate you taking the time to write this review.
Regards,
Acer America