Customer Ratings & Reviews

Professional, courteous installation experience. The installers made me feel confident that I would be able to use the equipment after they left.

Since I have only had the receiver a few weeks, my five star rating is accurate thus far. Hopefully, I will continue to be happy with this device.

Very professional and polite. They answered all my questions a ND showed me how to use my controller. Great job !!! My home theater sounds incredible.

Tom was very efficient and solved all my problems However i did not appreciate getting the form letter to be ready at 7 am, a hardship as i am in my eighties

Tech was very helpful in setting up my receiver and knowledgeable. Great service!

Issues at first with connection between Receiver and G3 OLED. Stephen of Best Buy worked out the issues and sound and picture quality are fantastic.

Did the job quickly and efficiently. Friendly, professional, and addressed my questions with enthusiasm and intrest that I understood

The men from Geek Squad were SO GREAT!!!!! EVERYTHING sounds so much better on tv set up. Craig and team were so nice and cleaned up too!! GEEK SQUAD IS WONDERFUL very time they come out. Thank you very much.

They were able to pin-point which speaker/connection of my home theater receiver had an issue. I was then able to find where the speaker wire had a short ad fix the problem.

The agents mounted my TV and not all my devises. They came back a second time and finished the job but I was charged another $103.99. I tried to explain that the girl said there would be no charge but they said I had to pay it.

If I could give minus 5 stars , It still wouldn’t make situation better.Best Buy charged for a service weeks away, and were supposed to send an email the day before with a time window for arrival.Didn’t get an e-mail day before so I called them at 3:30pm and they set it up for 11:30-3:30 next day.At 6am next day I get an email saying new window is between 2:30-6:30pm.Well ok I’m thinking,so we go to lunch at 11(I left phone home as I knew I’d be home way before 2:30)We get home and there are 3 messages from Adam saying they are at front door.Next message saying call before2and we can still come .I called at 1:40 and left a message saying I was home.No return call.Next message is we’ll need to reschedule appointment.Now I gotta wait another 3 weeks for next appointment. I will be going to Best Buy for a refund tomorrow. Maybe there is chaos at geek squad headquarters I don’t know but after waiting so long for appointment to have that happen day before and day OF appointment made me mad.I’ll call a reputable company this time

The agent reviewied all my speaker connections, correct one. He also found on defective GE outdoor mini speaker defective, which I have replaced with a Boston Acoustcs micro 110x and everything is working as well, as expected

Both Geekers were knowledgeable, professional & very courteous. The handled my problem quickly and expertly.

Geek Squad techs Zach and Brandon were friendly and knowledgeable when reconnecting my Denon receiver to my TV sound system.

The agents connected my new receiver and everything works perfectly. TV, tuner, cd, dvd player and phono all working.

geek squad was excellent in getting all items connected. They went over the usage of all items. Extremely happy with their work.

Great service,!!! Technician very informative and knew what he was doing. Problem solved , and other issues were fixed .

The GS team showed me what my receiver can do and how to play with it. It rocks harder than my 16 year old Bose.

It was a delightful experience. He was so knowledgeable and very nice and helpful!

The agent set up my home theatre system in very short order. He systemically went from one system to another by integrating the new system with the older system.