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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2796 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 2,796 reviews
  • Rated 5 out of 5 stars

    Sounds Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality at an even better price. Services both my home theater AND my outside bar by the pool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up new sound system receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed the malfunctioning unit and replaced it and tested the sound system. They were very helpful and friendly and made the installation easy for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Had my daughters TV mounted and setup at her new place. Took less than an hour. Very pleased with this service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Had to come back 4 times before surround sound was

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still having problems with the cable box connections. Have to try several ways to get cable box to function. Some times its just quicker to pull tv away from wall and click the cable box.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Home theater set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up all my devices so that everything functions effectively. It took 2 visits to figure it out but that wasn't a major issue. Both technicians were knowledgeable and ultimately solved the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service. A solid “10”.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service. Courteous, knoligeable competent. I was very impressed with this person. He gave me some good solid advice on the operation of this unit. Very thorough. I would give him a ten.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Home Theater Team set up my new Denon receiver, balanced my surround sound speakers, set up my patio speakers and then typed instructions on how to run everything and more! Excellent Service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Subwoofer WiFi receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan and Brian were excellent. Absolutely no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up our receiver - TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech came to our home at the time we requested and was able to set up our new receiver, Blu - ray, and satellite quickly. He then showed us some tips on best practices for operating our new system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad reps were Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs thay came to my house were AMAZING! They offered alternatives to my sound system wirh great options!!@

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service and professionalism. The Geek Squad technician was knowledgeable, caring, detailed oriented and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Customer Care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thorough, timely, professional and knowledgeable Geek Squad representatives. Really appreciate the outstanding customer care.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio Issues fixed by Rakim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rakim was fantastic and professional on the job setting up my older receiver with the new tv. He was a pleasure to have in my home fixed all of my sound issues. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agents were great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted all the equipment in orderly manner. They also assembled the stand that i purchased from another company. I was lucky that i had the crew i had. I previously had a much less experienced crew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top of the Line Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came on time and they knew what they were doing with the equipment and set-up. Programed everything as needed. They were quick also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install new receiver , selector.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was the Best tech I've ever had. She worked diligently to rewire and setup the system.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service. No recommendations!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 3rd party installers arrived on time. They appeared in a rush. They refused to install the subwoofer that was part of the package that I purchased. My package included the installation of apps. They advised they only due 2 (two). Total duds!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are Great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up my home theatre system in an hour. Would have taken me hours to do it. Very professional and good communication skills. Sooo worth the price especially if you are a total tech support member

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very knowledgeable, and they were able to make sense of the additional wires (from a previous AV system). They sorted through the wires and all is ok.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men from Geek Squad were very professional and very helpful and patient in showing me how to use my new TV

    I would recommend this to a friend