Customer Ratings & Reviews

They took out my old dishwasher and hauled it away.

Haul Away of my old washing machine was awesome! Great add on!

Glad I didn’t have to deal with the removal and disposal of my old machine myself. Would gladly pay for this again if I had to.

great service. professional guys. extremely efficient

Was happy they came when they said they would, but it's a little hard to plan ahead when they give you a6 hour window!

Haul away was easy to use and made life so much better than trying to get it to the dump on my own!

Haul away included in tech support. Best deal with installation.

The service was exactly what my husband and I wanted. A very professional team, they left no mess and that was appreciated.

They came in and hauled the old appliances away and also cleaned up after themselves and wore masks and gloves

Did not use haul away service after all. Geek squad installers where kind enough to place appliance in the garage.

They did a great job. I would definitely recommend this service.

The personnel that showed up at my place were totally professional. Excellent service!! Keep up the amazing job!!

The worst buying experience I've ever had. I will have had my dryer for 9 days before my next installation appointment, the other two which they no call no showed. I ordered a GE washer and dryer on May 24th with a Best Buy Chat Agent. The washer was to be installed on May 29th and the dryer was set to be installed on June 11th. When I placed my order I requested for my old washer and dryer to be removed. When the guys showed up to deliver my washer they asked to see where it was going to go when I showed the gentleman the area he asked what I was doing with the old washer I said I had requested it be removed he said it wasn't on the order form but begrudgingly said that he could do it. He was very annoyed about it and threw the washer hoses in and slammed the lid.. He told me the washer door was going to be on the wrong side (my washer hook-ups are on the right of the dryer, which is why I specifically bought front load machines with reversible doors. He initially said the doors could not be reversed, when I told him that was incorrect because that was the main reason for purchasing this pair he then stated that if they are reversed it voids the warranty, they leak and it is an extra charge. After this I told him I was going to get my husband and discuss it with him because if that was true I didn't want the pair. Once my husband came to speak with him he had called his boss and turns out they can reverse the door without charge and it doesn't void the warranty. Shoud also be noted that his attitude and demeanor changed a lot in my husband's presence. While reversing the door to our washer he broke it. He was able to get it functional but I was pretty annoyed my brand new washer was broken. Eventually they got the washer installed and left. They scheduled a time to come back and fix the washer door that they had broke for the June 4th. The next time he came back he seemed friendlier and we did get the issue resolved he also helped my husband put the washer on the pedestal which we appreciated. However the 1st experience was not good at all, little did I know that was just the beginning. The dryer was supposed to be installed on June 11th it was delivered on June 10th with no notice by two gentlemen. When I tried to show them where it needed to go they said they wouldn't bring it inside and said that there would be another person to come along and install the dryer later that day. For some reason they marked the job as completed including installation and no one ever came along. I called Best Buy and they said that wasn't accurate and that those gentlemen were the ones who were supposed to install it and that they must have not wanted to do it. (Also should be noted the only reason my dryer delivery was scheduled a week later than the washer was for INSTALLATION.) So my appointment got pushed out ANOTHER 5 days to the June 17th while the dryer sat in my garage. My husband and I decided to unpack the dryer and set it up inside so it would be easier for whoever came the next day. (Even though we paid for delivery and installation, meaning brought into our home) I called at 10:30am to confirm my 7:00am-1:30pm appointment. My appointment time frame came and went with no calls from the company coming to install it. I reached out to Best Buy again at 1:30pm and was told that my appointment is still on and they are just running late, someone would call and be on their way within 30 mins. After over an hour I called Best Buy again. After waiting and being stuck on the phone with an agent for an hour he offered to call me back in 15 minutes while he investigated and called the installers. After about a half hour he called back and let me know my appointment had been canceled. They rescheduled for Saturday 19th, which I can make work but they didn't call or anything scheduled it without notice. I have to be stuck at home FIVE DIFFERENT DAYS waiting for this Washer and Dryer set to be installed. (2 for the washer and 3 now for the dryer) The dryer was delivered on June 10th, 9 days will have passed by the time it is installed, assuming they show up on the 19th which means I get 9 less days of my return window to make sure my dryer works correctly. To say I am mad is an understatement. This has been the WORST BUYING EXPERIENCE I HAVE EVER HAD. As of right now I have a dryer blocking one of my hall ways.... waiting for someone to come install it, which I paid to have done........ my lesson DO NOT BUY APPLIANCES FROM BEST BUY.

For the low price of $15, Best Buy will take your old appliances and dispose of them for you. That's a no brainer for me. Great service and a nice price.

Multiple units were hauled away in a recently purchased property. Helpful to have Haul-Away

They did what they were supposed to do in hauling away the old appliance. no issues. Fast and friendly.

They were super informative and did a good job. It was nice to not have to worry about

Haul away saves time and money . This is a must have item

We replaced two refrigerators with one. I was so relieved to find out that I could have BOTH of our old units hauled away! Thanks, Best Buy!

The guys were really quick to complete the installation. They were clean and neat as well.