Q: Are there any additional charges that may apply for the Add-On Appliance Haul-Away?

A: Yes, additional charges may apply for the Add-On Appliance Haul-Away service.

Q: Does the Add-On Appliance Haul-Away service include disconnecting the appliance?

A: Yes, the Add-On Appliance Haul-Away service includes disconnecting the products from utilities, plumbing, and/or duct work.

Q: What does the Add-On Appliance Haul-Away service include?

A: The Add-On Appliance Haul-Away service includes uninstallation of qualifying products. This involves disconnecting the products from utilities, plumbing, and/or duct work, and removing them from their current space.

Q: Was the recycled appliances supposed to be taken away in the same truck the new appliances were delivered in? The old appliances to be recycled are still in my driveway.

A: As I recall, you need to stipulate removal of the unwanted appliance, and pay for the service, about 30 bucks. If you did that, then they just spaced out.

Q: I had a new fridge delivered and paid for the haul away service which was fine but they left all the packing materials from the new fridge in my garage where they unboxed and removed packaging! Should this have been removed also? Emailed BB but crickets!

A: Yes, all packing trash has always been removed. I’ve had at least 4 items delivered and hauled away from BestBuy and each time every bit of cardboard and styrofoam and plastic wrap was taken away with them

Q: I live on the 2nd floor of a private house. I have a large projection TV. I am going to buy a new 60" Smart TV to replace it. Will haul away service take that TV down the stairs and haul it away or do I need to call a junk removal service instead?

A: undefined

Q: Do I need to disconnect my wall oven before it is removed?

A: No, they will remove old appliance and then install the new one.

Q: Does this include disconnection of the appliance as well such as dishwasher removal? Or do you have to have everything disconnected prior to them showing up?

A: We didn't disconnect anything. They did it.