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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 450 reviews

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Rating by feature

  • Service

    Rating 4.4 out of 5 stars

  • Professionalism

    Rating 4.5 out of 5 stars

  • Expertise

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers admire the Add-On Appliance Haul-Away service for its overall performance and efficient appliance removal. Users appreciate the portability and speed of the service, noting that the team completes the task quickly and without issues. Some customers have reported challenges with door sensitivity during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 450 reviews
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was very efficient and quick to uninstall the old dishwasher and not make a mess at all! Very happy they took the old dishwasher away and didn’t need me to do anything but stay out of the way. Great install team and friendly as well. Great that this service was included with the new dishwasher delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    recommend hauling off old appliance ALWAYS

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were able to haul off 1 appliance, the other not since the installation was postponed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy installed my new oven, and it was a great convenience and worth the small cost of them taking away the old one. I didn't want to deal with that, so I'm glad they offered the service at a reasonable cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IT'S OUTTA MY HAIR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were personable, and not in a rush. I was sad to let the old Whirlpool go, but I finally gave up trying to figure out the problem with the reversing motor not going into agitate. I know it had to be some stupid little thing..but it was too stupid and little to keep agonizing over! Price was reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, the Product works well I have no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Appliance removal

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service to get rid of and not worying about old appliances!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away a Snap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy guys were great. Timely, they cleaned up as they drug away the old washer/dryer and managed to get the new washer/dryer tower in a very small space. Great job!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the haul away service is very helpful and there were no problems

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Major Money and Time Saver

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is great if they can find you. If you live in a large complex, they are likely to get lost, so make sure someone can answer any calls to give them directions. The recycling and haul-away are major money and time savers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no hassles

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers carried the old microwave away, as scheduled, without any problems. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bye stove

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was glad not to have to deal with getting rid of the stove myself, Definitely worth the extra $25.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good crew

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew they sent were very professional and did a good job.

    I would recommend this to a friend
  • Pros mentioned:
    Appliance removal

    Rated 5 out of 5 stars

    Easy disposal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a modest fee my old dishwasher was replaced and taken away...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and worked great with my fridges

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away free if you have Geek Squad Total protection!!! Especially if you have heavy appliances to have hauled off. We also had them haul off stuff we didn’t buy from Best Buy like an old 75” TV! It would have cost $100 to haul it off but free with total Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Old refrigerator hauled away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator was taken from our garage with no problems

    I would recommend this to a friend
  • Pros mentioned:
    Appliance removal

    Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remove the old stove oven very professional. I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disconnected old unit and hauled it away. Took steps to protect the floor.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Haul away was quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly hauled away the old refrigerator. I had to remove the kitchen door in order for the old refrigerator to be removed. I also had to put the door back on after they hauled away the door. Although it was easy but to remove the door and reinstall the door, it was technically their job, not mines.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away please.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad i didnt have to haul my washer away. You guys took care of it all.

    I would recommend this to a friend