Customer Ratings & Reviews
- SKU:
- 6040500
Customer reviews
Rating 4.7 out of 5 stars with 402 reviews
(402 customer reviews)to a friend
Customers are saying
Customers regard the Add-On Printer Setup service favorably, particularly praising the overall performance of the printer and the effectiveness of the printer setup process. Customers also appreciate the agent's ability to resolve connectivity issues. In addition, the agent's knowledge and clarity in explaining the setup process were well-received.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
printer set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.agent was hard to hear or understand and was not much help had to finally call mfg for advice
No, I would not recommend this to a friendRated 2 out of 5 stars
Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech did take the time to show me how the printer works
I would recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was very frustrating to connect with. We purchased a hew computer and paid extra for the geek squad service and after waiting on the phone for 45 min and attempting to chat with a live person unsuccessfully I cancelled our service agreement. Useless ! Extremely disappointed that we were unable to even ask a simple question to a live person.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Printer doesn't print properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't print properly, guys tried but couldn't get it tom work wirelessly and now it doesn't even print properly
No, I would not recommend this to a friendRated 2 out of 5 stars
Home visit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the rep did no what he was doing. I had to get help elsewhere.
No, I would not recommend this to a friendRated 1 out of 5 stars
The sinc to my printer has never been finished.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The job has never been finished. The geek squad said they could not do a simple sinc and put the Microsoft 365 on all my devices. I paid for. I will have to go to upper management because I can never get anyone to answer phone. I am very upset. I live in Buda and am tired of driving to your 290 location.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
InHome Service or should I say lack thereof
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed to fix any of the problems ... Fortunately my money was refunded. To me windows 10 was corrupted ... it was not. Did not properly install a wifi card. card was not seated. I finally resolved printer connecting problem and my PC not connecting to the net as a failed Zytel net work switch.
No, I would not recommend this to a friend- Pros mentioned:Knowledge
Rated 5 out of 5 stars
Computer and Printer Set Up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad came out to my home to help me set up new computer system. The customer service was Excellent!!! There was an issue with a faulty printer and service tech was wonderful to work with!! Also made sure I knew how to use all the features after he set them up for me. This service was well worth it!!!
I would recommend this to a friend Rated 1 out of 5 stars
Envy printer NOT printing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No test page was printed. Printer still not working.
No, I would not recommend this to a friendRated 1 out of 5 stars
Yes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged in tv and left. Was unable to get channels
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Printer set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already sent a review. Montgomery set up 2 wireless printers and did an excellent job.
I would recommend this to a friend - Pros mentioned:Connectivity, Printer setup
Rated 5 out of 5 stars
Geek Squad installed printer Very professional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent installed my new HP Envy Printer 6065 E. connected unit to my HP Envy computer, checked all Systems out and went over all issues pertaining to Setup and operation procedures. Excellent Geek Squad agent.
I would recommend this to a friend Rated 5 out of 5 stars
Awesome job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a great job helping me buy things within the store and then setting up at the house.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad helped me again!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was so-nice NOT HAVING TO INSTALL MY PRINTER INTO-NEW COMPUTER. Chris was fast/ efficient/knowledgeable / so neat. He answered my questions.
I would recommend this to a friendRated 5 out of 5 stars
Connected a nonfunctioning desktop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was quick, friendly and extremely helpful with hook ups and patience in showing me how to download on flash drives so we can recycle the old desktop.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Top Quality In-Home Computer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was having numerous problems with my Dell Inspiron after running Support Assist. Computer started intermittently freezing up and shutting down and other issues. after contacting Dell. a Dell tech remotely deleted everything on the computer and installed a new operating system. Some of the same problems continued and I was now unable to print on my HP4600 printer. I contacted the Geek Squad and had in-home service to my computer. The Geek Squad Tech resolved all the problems in about 1 1/2 hours. The computer is now performing perfectly. I am 100% satisfied.
I would recommend this to a friend Rated 5 out of 5 stars
Installing printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My service man was excellent and reviewed all setup and running.
I would recommend this to a friendRated 5 out of 5 stars
up and running printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent in home service... individual was promptly on time...
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Installed my printer, and ran a diagnosis quickly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent installed printer, and suggested I take my computer back into the store for further repair....also sold me on buying a mesh system for the house, which ended up working nicely....but the computer itself still seems to have problems. Now talking with my internet service provider as the Geeks seem to think that may be what is causing the computer issues.
I would recommend this to a friend - Pros mentioned:Knowledge, Overall performance
Rated 5 out of 5 stars
So helpful.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was knowledgable and efficient. I'm grateful for his time.
I would recommend this to a friend