We can quickly and professionally set up your new printer or solve issues with your current printer. Our skilled Geek Squad Agents will unbox and set up your new printer and connect it to up to 2 devices if desired. We will also connect your printer to your Wi-Fi network and perform updates. Our Agents are also here to help if you are having trouble with your current printer. We will troubleshoot the functionality of 1 printer and up to 2 devices. Agents will perform essential diagnostic checks on your printer and determine if there are any jams or shortages of paper, ink and toner. Once the problem is identified, we’ll get your printer working properly as soon as possible.
Q: How many devices can the agent connect the printer to?
A: The agent can connect the printer to up to 2 devices.
Q: Does the agent update drivers or firmware?
A: Yes, as part of the setup and troubleshooting, the agent will update the drivers or firmware.
Q: What happens if the service doesn't meet my needs?
A: Before beginning the work, the agent will discuss the scope of work to ensure that the services purchased meet your needs and expectations and can recommend solutions if they don't.
Q: What will the agent do if my printer is jammed?
A: The Geek Squad agent will determine if there are any paper jams and work to resolve the issue to get your printer working properly.
Q: Will the agent troubleshoot problems with my existing printer?
A: Yes, the agents will troubleshoot the functionality of 1 printer and up to 2 devices.
Q: Do I need to be present during the printer setup?
A: Yes, the agent will verify that your printer is operating properly, answer any questions, provide support instructions, and make sure you are comfortable using your printer.
A: My previous printer was only 2 years old. Parts were no longer available. The new printer was a more recent model of the same printer
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