Customer Ratings & Reviews

The agent set up my new TV and printer, and both are working well.

Tech Leopold was very professional- gave advice and very thorough. Took months to be able to schedule but set up printer effortlessly, as well as checking virus protection- acquired card for future use- hope it won’t take months.

Set up of my printer it work for few days then got some troubles printing ! Do not need this obstacles I need it to print when I need it !

I couldn't have asked for a better experience with Scott from GeekSquad. He called 40 minutes ahead, arrived on time at the front gate, and followed directions up to the back yard/door. Scott immediately got to work hooking up our printer to 2 computers in separate rooms. He finished the job in a reasonable amount of time, and was personable and professional in answering any questions we (both novices) had about our machines.

The geek squad individuals are awesome. You set up both of my printers which had sat in boxes for months. I was intimidated. But the gentleman was kind and explained everything to me. I feel confident in using my printers.

Geek Squad was awesome. Professional and knowledgeable. Their service was personable and thorough.

My new printer was set up properly and connected to my computer.

I asked for my laptops to be synchronized and to also set my printer to copy and scan from each. when the tech got there he said I did not use the right words for what I wanted done. I had paid something like $300 +- for the service and he said I would have to pay more. he did not charge me more and proceeded to do what I wanted. took less than an hour. this was after I told him I was not the expert he was. just sync the laptops just like me phone is sync'd . If I knew how to do it I would not need him. the point being just like I do in my business, ask the customer if they understand and help them by interpreting their needs to make sure they get what is needed. simple customer service stuff.

It was offered at a discounted price with my Geek Squad subscription but I was able to get it all hooked up to my printer with no issues so I cancelled the visit.

They connected my printer and found my contacts and folders. Increased the size if my curser. very helpful.

Printer was installed efficiently. Printer is a were model of the one that broke.

The representative got my printer up and running. He was courteous abd knowledgeable.

Colin installed my new computer and printer with great efficiency and care. Colin is an asset to the Geek Squad. However, the overall experience with scheduling the appointment by store staff was not a good one.

The Technician, Josh, worked above and beyond to get our HP printer working again.

the computer and printer were set up properly and completely. This technician was able to do things the four prior technicians could not accomplish. He was polite, considerate, and helpful.

The agent was great got my computer running smoothly

Wonderful agent setup a new computer and monitor. There was a problem with monitor and I couldn't have done it myself . She fixed this and installed virus protection and a new printer. It now all works perfectly! So happy with her service!

Tech completed printer set up. Helped me with how to use new printer.

The Geek was on time and installed the printer hookup and had it operating within minutes. It worked fine and I am very pleased !!!

My agent Matthew went above and beyond to help me. The agent I had before didn't fix the problem forgot to hook up TV, printer. So I had to wait another 2 weeks to have Matthew come back and fix the problem. Thank god you sent Matthew out, because I was losing faith in Best Buy geek squad and the sales people that are selling me your products in the store. Matthew was awesome, I hope he stays around in case I need the geek squad in the future. Thank You Cindy