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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.7 out of 5 stars with 283 reviews

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94%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the Add-On Printer Troubleshooting, particularly highlighting its overall performance and connectivity. Users appreciate the service's ability to get their printers running smoothly again. The knowledge and professionalism of the technicians are also valued, along with their ability to transfer data effectively during the setup process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 283 reviews
  • Pros mentioned:
    Setup process

    Rated 5 out of 5 stars

    Geek Squad did a good job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my Computer and Printer They were knowledgeable, quick and competent. They were also courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GEEK Squad Agent Justin to the Rescue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Agent, Justin figured out how to get our new laptop and older HP printer to work together.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    In person Geek Squad troubleshooting succes.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Granite was professional and knowledgeable. The in-home tech service was great and solved my problems.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tech update

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything fully connected. All expected and even more.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Printer offline

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My printer was offline and the tech took control and got it online. She was also able to setup my ink delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Computer and printer problems resolved.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent resolved my Computer and Printer problem for me and explained how to keep any one getting access to my computer.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad fixes network printer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my printer to be a network printer after many tries and failures on my part and trying on line fixes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Printer adjustment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brock is fabulous, I haven’t had any problems since he fixed my printer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Keep up the good work.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came out in a timely manner, was professional and friendly. Fixed my problem. Great work!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laptop setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech was very thorough assisting my husband's laptop setup.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Happiness is sound.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Declined to answer why sound disappeared. But quickly fixed it. Exolained that a tutorial would cost $50.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    re load drivers for new printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem solved but I don't know why it takes so long to accomplish, almost 45 mins just to re-load some drivers for my printer. I don't like dealing with people from India all of the time. How about some American techs?

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Agent installed my printer quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up new printer. Polite and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Agent got my printer working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent got my printer working with my new Windows 10 installation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Service Call

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a service call and Brandon got everything working great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Printer for use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with my printer. It meets my needs to the T.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Printer installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The problem was corrected swiftly and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed new wi-fi system.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad Tech was very knowledgeable and professional. He recommended some additional equipment to allow us to maximize our new laptop. He installed the wi-fi system and confirmed instructions. We would definitely recomment Daniel Smith and Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My printer wasn't working. The agent fixed it, and it's now working and printing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Computer repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my problems with the computer, and it is working well.

    I would recommend this to a friend