Customer Ratings & Reviews
- SKU:
- 2055289
to a friend
Customers are saying
Customers express satisfaction with the overall performance of the Projector Setup & Mounting service, highlighting the effective installation provided by the team and ensuring the customer knew how to use the equipment. However, some customers encountered challenges when attempting to use an existing mount with a new projector.
This summary was generated by AI based on customer reviews.
$300 to have them come back to do what they forgot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They forgot to adjust the drop on the motorized projector screen and it goes down too far and Geek Squad tells me I have to pay $300 more to have them come back to do what they forgot.
No, I would not recommend this to a friendProjector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Postponed 3 times still waiting. Very painful journey I am having. My order was 13k. I am almost ready to cancel everything.
No, I would not recommend this to a friend- Cons mentioned:Mounting
Incompetent technicians
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incompetent technicians - didn’t know how to mount the projector. Had to call the senior 2-3 times to have it fixed. Super inconvenient
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts. Like you, we have the expectation that services will be completed satisfactorily and we apologize for that not having been the case for your recent installation. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Cost us $950 extra dollars for zero service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were advised by Geek Squad/Best Buys to book a scissor lift for installation, costing us $950. On the day of installation we were advised that they could not use the scissor lift. Followed up with the area manager twice and did not hear back. We are a small business and cannot afford nearly 1k without an outcome. Absolutely disgraceful.
No, I would not recommend this to a friend
Don’t have one because he didn’t show up.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents didn’t call nor show up to my house for my appointment. I am not happy
No, I would not recommend this to a friendNo stars horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No stars , the fact that you asked this question shows first hand how horrible your customer service team are. Your reps. consistently cancelled every appointment. A total of 5 appointments.
No, I would not recommend this to a friendLost Faith BB will ever complete this job!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drive 10 hrs for app't & brought broken equipment/then never came back - never called for days. Then reacheduled & BB canceled app't again!! No follow up. Worst experience I've ever had & ts still NOT done!!! Terrible customer service and over all horrible experience that won't ens!
No, I would not recommend this to a friendToo many delays and unkept promises
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Job not complete 4 weeks after initial order and next available not until 15 December (written 1Dec). Concierge service promised by original in-house salesman anything but.
No, I would not recommend this to a friendNeeded a better trained tech for job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad agent was not knowledgeable on how to install projectors. I was concerned about damage the whole time. I eventually stepped in to assist because he was having a difficult time.
No, I would not recommend this to a friendJob not finished
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are still waiting for Best Buy to call us to finish hooking up our Roku to the projector. Other than that they were great
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Gerald –
It’s disappointing to hear that the extended wait on us to finish your setup spoiled an otherwise great experience. If this is still an unresolved issue you need assistance with please feel free to reach out to us at [email protected].
Great Guys Bad Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought 5 different Geek Squad installations in the last 30 days and not one worked out. The guys are great but there’s always a policy issue which either prevent them from doing it or they need to be paid more money to do it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Projector set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They put up the projector, but we’re not able to get it to show a dvd or stream anything.
No, I would not recommend this to a friendGeek Squad did not finish the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did not complete the job and just left. The in-home scheduler would not even respond to texts /phone calls once the selling was done. Extremely dissatisfied.
No, I would not recommend this to a friendGeek Squad came out twice and was no help !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outdoor Projector needs to be set up at night, Geek Squad was not available after 4pm. So was No Help with set up and served no purpose!
No, I would not recommend this to a friendNo Show by Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They unilaterally cancelled on 7/23 as I was awaiting their arrival - reset for 7/29 and then no show - now set for 8/9…
No, I would not recommend this to a friendWorst service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible to the core - ZERO PROFESSIONALISM - no work ethic
No, I would not recommend this to a friendProject Installation not completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Correct equipment was not recommended and not provided at the time of installation . Projector installation has not yet completed !
I would recommend this to a friendHome theatre not functioning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.None of my problems were solved for which the Geek squad appointment was fixed.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Great Service and expertise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a DIY type of guy. I purchased a projector and a mount online but didn't have the confidence and know-how to mount it properly. I (foolishly) did not pre wire my room for a projector set up either. Enter Geek Squad. They came in and determined they could run HDMI in the ceiling and in a wall even though it is an outside wall. Within an hour, they had the HDMI fished through the ceiling and the outside wall. I was impressed! They mounted my projector and squared the image. I am highly satisfied with the service and work provided by Geek Squad. Even though I didn't have an ideal situation, they still found a way to make it work to my satisfaction. Thumbs up!!!
I would recommend this to a friend - Pros mentioned:Overall performance
Geek squad conducted the installation.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Representative did a professional job in mounting the projector and confirmed it was working properly.
I would recommend this to a friend