Customer Ratings & Reviews

Terrible service. We bought a refrigerator in December. It was delivered, and immediately did not work. Very difficult to schedule service, and when repair people came out, they said it could not be fixed and it would have to be exchanged. We had to call two or three times to schedule exchange, and finally were told it was out of stock and could not be exchanged until February. The night before they were to exchange the refrigerator, we received conflicting e mails and phone calls about the delivery needing to be rescheduled. Now I am told the exchange will occur in late February. Best Buy customer service is horrible and incompetent. While their prices are good, if there is a problem with the product, their follow up service is unacceptable. I will not be shopping there again, and will gladly pay a little more for better overall service.

Efficient and extremely helpful to changing the doors. Thanks

Geek Squad techs, Chris and Kevin, were very efficient and knowledgeable of their task.

Great job on time kind people the best and on time

Best Buy installers asked about door opening preference and competently proceeded to make the change.

The drivers were prompt and courteous. They had the job done correctly, quickly, neatly and professionally.

The crew showed up on time and completed the work without any problems. They kept everything clean and removed all trash.

Excellent team. They were professional on time and very informative

The Geek Squad was great!! Professional and great customer service!

We were very pleased with the service. The delivery guys went above and beyond to get the refrigerator off the truck and into our house!

Service was in time and professional and courteous

As a no charge service, I was able to have the doors opening the correct way. Thanks.

The installers met all expectations in reversing the door hinging on our refrigerator.

The switching of the door from right to left took time and I was glad I wasn’t the one doing it!

The original door was on the wrong side, so this adjustment to the product allowed us to open our door the right way in our home.

The guys did great and we’re careful! They covered their shoes to protect my floor.

The tech was great, reversed the doors in a few minutes. Very professional. Jeremy was great, did what we requested, no problems at all.

I’m very with my refrigerator. Thank you very much.

Crew reversed swing of refrigerator door. Glad I had them do that. Would have been too much for one person.

The installers did a great job at reversing the hinges on my refrigerator. They were friendly and also were following safety rules.