Customer Ratings & Reviews

We spent 4 hours on the phone because our freezer door was a little crooked. They sent 2 men to reverse the door and when we told them the door needed straightening they said we don’t do that you probably need a new refrigerator. This was ridiculous.

4 times for.delivery of a damaged refrigerator. They sub contact out delivery and pick up service which is horrible. Delivery service are absolutely terrible and walk off job without job being done.

Had three tries on the delivery once received it the doors needed to be removed and now the fridge has error codes and one is regarding the doers

This service was never completed. I was told a “special part” was needed. Yet my $50 hasn’t been returned and I can’t get through to reschedule because the phone number disconnects me every time I call. I shouldn’t have to drive 40 miles to the outlet just to resolve this.

An hour late. Then took an hour, constantly referencing the manual, just to reverse the hinge and re-attach the door.

This was ordered, but not done. The delivery guys were not going into people's homes at that time so they left our refrigerator by our front door and left. They could have easily reversed the door for us safely outside our home before leaving saving us the trouble, but they didn't. We had to figure out how to do it ourselves.

Our new refrigerator needed the doors reversed as delivered from the factory. The two delivery guys were clearly not appliance mechanics. When done the freezer door was misaligned and the plastic plugs used to cover the unused hinge holes in the refrigerator body were later found broken on the kitchen floor. A thoroughly lousy job. Wished I had reversed the doors myself.

not happy with the the experience with yhis purchase at all

already commented on this. work should have been done the proper way. the crew said they were going to contact best buy about the mistake but to my knowledge that was never done. i want a refund of the fifty dollars i paid to have the doors changed. again i will never do business with best buy again

Do not buy products from this store. They will sell you a lemon and not fix the crap they sell. Their follow through on repair calls is the worst!!!

-5 stars since has not taken place. 2 x an open box fridge was attempted. Finally the 3rd time it was delivered and the guys said they did not bring the hinge reversal equipment. I have done so many reviews and have not gotten any kind of response. May I repeat what I have said before. You suck!

The installation is not yet completed after 3 weeks from receipt.

This was NOT completed. No parts were available. I rescheduled again and was told the parts were in only to have the installers say they do not have parts yet again. This work is still not completed.

Team came out and tried to reverse the door and couldn't. They worked at it, but kept calling their office for directions. Still not reversed and no one from Best Buy called to rectify the situation.

I have nothing but good things to say for the customer service team in store at the Best Buy in Avon but the contracted companies that Best Buy uses for deliveries and installations are less than mediocre and either damage or don’t complete their install.... at least for me they are 0 to 2

I reversed the doors myself, before they came. They were supposed to try and get the glue off the side of refrigerator but showed up with nothing but a drill. Looked at it and said “won’t come off” and left.

ask guys three separate trips to reverse hinge. On the third trip they finally did it

The freezer door sticks half way. The frig. door is alright.

They didn't know what they were doing. It took phone calls, you tube, and, more phone calls to do a simple task. What should have taken them 45min. for the complete delivery install, took over 2 hours.

And did not leave hardware to do so. It means the door opens the wrong way and knocks into the wall. I was very specific about the orientation when ordering item and was assured it would be done. As a loyal customer I'm disappointed that this wasn't done as it was specified on purchase order.